University Volkswagen

User Reviews of University Volkswagen

Yelp.com Review - by Eric R.

1.0 of 5 stars. AVOID THEIR SERVICE DEPARTMENT AT ALL COSTS.I can't say everything I need to say about this place in 5,000 characters, so here's a link to my three-page writeup on my University VW experience:...
yelp.com - user review - 08/08/2009
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Yelp.com Review - by jen l.

1.0 of 5 stars. Here's the latest update- Service Manager Phil Spagnoli saw my review on Yelp and emailed me begging me to delete my review. Phil said that he checked the records and my car was indeed misdiagnosed...
yelp.com - user review - 05/04/2009
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Yelp.com Review - by Josh H.

2.0 of 5 stars. I had a VW when I first moved out here 6 years ago, and I had it serviced twice at University VW. The second visit they pushed me hard to have my rear rotors replaced. I've done my own suspension work...
yelp.com - user review - 05/04/2009
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Yelp.com Review - by Manuel A.

1.0 of 5 stars. I bought my car at Carter and had terrible service there so I changed to UW for the warranty/recall work on it. Initially things were good. Then the incompentency came out. I don't know whether they...
yelp.com - user review - 04/10/2009
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So bad

Spent $700 on work that didnt fix the problem and when i called to get it fixed they lady told me it was their best guess. I thought as professionals i could rely more on then just a guess. But I gues...
judysbook.com - user review - 03/19/2009
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Yelp.com Review - by Grace M.

5.0 of 5 stars. Go see Drew - he rocks. We spoke over the phone all day, and finally, he found a car I wanted. He drove all the way to Tacoma the same day to grab it for me, not even knowing if I was going to buy it...
yelp.com - user review - 01/11/2009
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Yelp.com Review - by Leo L.

4.0 of 5 stars. I have used University VW on and off for quite a few years. I own (and soon owned) a Jetta since 1998.Their service department was decent, and was accountable if something didn't go right. Early on...
yelp.com - user review - 12/12/2008
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Yelp.com Review - by Liza R.

4.0 of 5 stars. I purchased my Golf back in January of 2005 and still love it every minute I drive it. Sales service was great, and every time I go in for service they're awesome.
yelp.com - user review - 06/25/2008
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AVOID!!

Was going to buy a used vehicle from them, and negotiated a price. However, I was not able to commit right away. Then a couple days later, I got it figured out, and decided to go for it. When I contac...
judysbook.com - user review - 03/25/2008
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Yelp.com Review - by Rachel S.

1.0 of 5 stars. Passport Service? Yeah, a passport to frustration. I have mostly only dealt with their service department. As for the Sales Dept., I did stop in once before I bought my first Jetta & was appalled they...
yelp.com - user review - 03/20/2008
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Yelp.com Review - by Douglas C.

4.0 of 5 stars. This is a review of the sales dept.Moving from San Fran and bought my new Passat Wagon over the internet with Chris Aquino. Chris gave me the best price upfront and within 1 or two exchanges we had...
yelp.com - user review - 02/14/2008
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Lovely! by Alicia A. at InsiderPages

For being in the University District (which can be a little sketchy), this VW and Audi dealership and auto service is very nice! They have great service and will provide you with a shuttle if you need to get...
citysearch.com - user review - 12/11/2007
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Very Disappointing Service

I purchased a new 2007 Rabbit, along with an accessory rooftop rack which was to be ordered and installed when the license plates arrived. Over the course of the next couple of weeks I made several te...
judysbook.com - user review - 10/30/2007
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Yelp.com Review - by Jaime G.

1.0 of 5 stars. What is this the 1970's? Because that's what the car buying experience is like at University VW. They apparently don't know it is 2007 and that it is easy for potential new car buyers to walk into...
yelp.com - user review - 09/09/2007
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Yelp.com Review - by Alison R.

2.0 of 5 stars. Being a VW enthusiast, this is the last place I call when in search of parts. I have no comments on their sales department, because I've never bought a new car there. However, don't waste your time...
yelp.com - user review - 07/27/2007
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Yelp.com Review - by Gene D.

2.0 of 5 stars. Allow me to give a clue to any dealership trying to attract buyers of $90,000 cars...............keep your promises on behalf of the manufacturer.The VW Phaeton is a fabulous car. I enjoyed it...
yelp.com - user review - 07/15/2007
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Great sales and service for over 3 years

I bought my Jetta TDI in 2004 and have taken it to University VW for all its service. I have never experienced anything but straightforward interactions with the service department. Prices and problem...
judysbook.com - user review - 06/14/2007
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Yelp.com Review - by Janet T.

1.0 of 5 stars. This is a horrible dealership to bring your car to for repairs. Their repair quotes NEVER match other VW dealerships and are always higher. I had to take my car to UW VW after moving to the Seattle...
yelp.com - user review - 06/14/2007
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HORRIBLE CUSTOMER SERVICE! RIP OFFS!

I recently brought in my Jetta for an oil change and dropped the car off at 8AM in the morning, and things were going smoothly and there were no problems. I took advantage of their shuttle and got dro...
judysbook.com - user review - 05/10/2007
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University Volkswagen VW - avoid this place, they are terrible!

Don't go here! They had my car for three days and never once called me, they did no diagnosis work over those three days and told me that the part I needed (they based this on my phone calls to them) was not...
citysearch.com - user review - 02/18/2007
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Rip off service department

I took my GTI in for service and was told that I had to have alot of work done on it. I had been keeping the car regularly maintained elsewhere, and believed it to be in rather good condition. Two o...
judysbook.com - user review - 06/14/2006
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Biodiesel Central

Since I believe in biodiesel, it's nice to find a place that actually promotes it openly. Lots of places sell new cars, but a place that actually promotes good environmental practices rates high in my...
judysbook.com - user review - 04/23/2006
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Good Deals at University VW

I recently had to turn in my lease and was most satisfied to lease a new car at University VW. I used their internet department and got a great price on a new Jetta. The sales staff was helpful and ...
judysbook.com - user review - 08/16/2005
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Great Service

I used this place and like them a lot. Great customer care, they have a van service to drive you around etc. etc.
judysbook.com - user review - 07/27/2005
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A friendly VW repair shop

For the most part, all of my experiences with University VW have been positive. They have a shuttle to take you somewhere while you wait for a repair. If you buy your car there they have free loaners ...
judysbook.com - user review - 07/07/2005
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talked a friend OUT of buying an expensive car!

jon grus at university vw is THE man. my good friend was going to buy a tourareg (sp?) when they first came out and jon actually talked her out of buying that and getting a less expensive, better-tes...
judysbook.com - user review - 04/05/2005
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Great place for your VW!

Good service. Good prices. This is where i take my VW.
judysbook.com - user review - 07/16/2004
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so-so

I took my Jetta in for service, and the service was okay, they did not really seem too 'customer focused', I feel that they could have called me sooner when my car was ready.
citysearch.com - user review - 11/28/2002
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