Keypoint Cu

User Reviews of Keypoint Cu

Yelp.com Review - by Christopher T.

1.0 of 5 stars. I have been a customer of AEA / Keypoint Credit Union for almost eight years. They used to have great customer service, great member benefits, and a good mix of products.About three years ago I...
yelp.com - user review - 09/04/2009
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Yelp.com Review - by Joe S.

1.0 of 5 stars. I have loved AEA and been a customer of Keypoint long before it was keypoint. In fact I've been a customer for over a decade, but...You are incompetent and your people are neither professional,...
yelp.com - user review - 08/26/2009
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Yelp.com Review - by Phil M.

4.0 of 5 stars. Really, really helpful people. James helped me and was great!.
yelp.com - user review - 07/20/2009
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Yelp.com Review - by Kris L.

2.0 of 5 stars. I've had Keypoint for several years. I switched FROM Wells Fargo since WF was charging me for online banking and other features, and in order to switch to an account type that would not charge me,...
yelp.com - user review - 07/19/2009
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Yelp.com Review - by Christine B.

1.0 of 5 stars. I cannot believe how inept the people at this bank are as well as the so called Manager. This is what I experienced just Last week! I will defiantly be taking my business elsewhere! I ended up filing...
yelp.com - user review - 06/30/2009
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Yelp.com Review - by Melody N.

1.0 of 5 stars. Keypoint sucks, I agree with every bad review. I am no longer a customer as of today.
yelp.com - user review - 04/03/2009
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Yelp.com Review - by Jane R.

3.0 of 5 stars. A new review is needed! Happily, I am pleased to say that KeyPoint was able to resolve their errors in accounting for my recent equity loan! Although speaking with their 'customer service' agent at...
yelp.com - user review - 02/03/2009
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Yelp.com Review - by Dave S.

2.0 of 5 stars. I have the worldwide free ATM account and it does work... but you must submit a form to get all the little fees back. And within 30 days. and the form is buried in the site - keep a bookmark once...
yelp.com - user review - 10/14/2008
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Yelp.com Review - by Alexis C.

1.0 of 5 stars. So this weekend really finished me off with KeyPoint Credit Union. As I type this it is Saturday 8/9/2008 their online banking system is completely down. :( I have no access to my money nor to my...
yelp.com - user review - 08/09/2008
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Yelp.com Review - by Luna L.

5.0 of 5 stars. I've been with Keypoint for about 4 years and I've never really had any issues with them. I don't really go to the Santa Clara branch due to the limited parking but when I do, the service is great and...
yelp.com - user review - 06/25/2008
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Yelp.com Review - by sus b.

1.0 of 5 stars. I would give them zero stars if I could.They are inept and not helpful.Stay away from this nightmare of a bank.Online services are terrible and it takes forever to log in to your account as they have...
yelp.com - user review - 03/21/2008
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Yelp.com Review - by Mary C.

5.0 of 5 stars. I have had nothing but a great experience at this location. Heck if I were in banking, I would want to work here.
yelp.com - user review - 02/29/2008
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Yelp.com Review - by Tara M.

4.0 of 5 stars. Keypoint are the bomb! Fully FREE checking when you auto-deposit your paycheck - it doesn't get better than that. The 'fill out the form on the website' is a minus, but the refunds don't have an...
yelp.com - user review - 07/24/2007
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Yelp.com Review - by Leslie C.

3.0 of 5 stars. My banking style is almost completely online - so having a good online interface with online bill pay, easy bank transfers (and transaction records!) is very important to me. Unfortunately, it just...
yelp.com - user review - 04/29/2007
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Yelp.com Review - by Mark H.

1.0 of 5 stars. Keypoint used to be a great credit union when they were known as AEA, but over time, as they've gotten bigger, they've started to become more distant from their customers. From obtuse phone trees,...
yelp.com - user review - 11/08/2006
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Yelp.com Review - by Natalya E.

5.0 of 5 stars. I initially joined Keypoint because they were offering a free IPod on certain days at my workplace. Then, I stayed with them due to the free ATM anywhere idea. It's just so convenient and brilliant....
yelp.com - user review - 09/16/2006
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Yelp.com Review - by Chris S.

5.0 of 5 stars. I've been a member of this credit union for a little more than a decade. I have had absolutely ZERO complaints. Top that.
yelp.com - user review - 09/11/2006
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Yelp.com Review - by Jeannette S.

5.0 of 5 stars. I was a member of this credit union when it was called AEA credit union located right off of Scott Blvd. in Santa Clara. This was back when only employees of member companies (of the American...
yelp.com - user review - 06/09/2005
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