Open List Home >> San Francisco, CA >> Shopping >> Jewelry Sales & Repair >> Tourneau
Best Selection of the World's Finest Diamond Jewelry & Loose Diamonds.
4.0 of 5 stars.
I honestly don't understand the negative reviews here. I was impressed with the wide selection. My sales person was friendly and knowledgeable and helpful and spent a lot of time with me. In all, it...
yelp.com - user review - 10/05/2009
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1.0 of 5 stars.
As a long time watch guy, I can say honestly that Tourneau is a great place to window shop but I would not buy there again. They do have many brands under one roof, so you can see and try on...
yelp.com - user review - 08/04/2009
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1.0 of 5 stars.
My wife, for a big anniversary, gave me a gift certificate from here for a certain watch I've been lusting over for years.We went to pick it up Friday evening, and had to deal with some of the...
yelp.com - user review - 07/12/2009
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1.0 of 5 stars.
ORIS Watch Repair IssuesI purchased a previously owned ORIS watch from Tourneau's Las Vegas store a couple of years ago and decided to also buy Tourneau's extended warranty that gave me 2 years...
yelp.com - user review - 06/05/2009
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1.0 of 5 stars.
I walked in here yesterday with my girlfriend and we got a stare down top to bottom before walking in. Not even a friendly greeting or a smile. The salesperson in the polyester suit didn't move one...
yelp.com - user review - 05/23/2009
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1.0 of 5 stars.
I don't know how this chain stays in business. I have never been in a Tourneau that did not treat you like crap. Hey sorry I don't believe in dressing up when I go into a freaking store to check out...
yelp.com - user review - 04/02/2009
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3.0 of 5 stars.
Arrogant service from staff who don't rate looking down their noses at anyone, I've seen better suits on Macy's window displays.The one hidden upside: Tourneau brand watches; truly superior quality...
yelp.com - user review - 03/01/2009
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2.0 of 5 stars.
Plenty of attitude from the sales staff even though I was the only customer in the store. I don't know what they were snooty about as the Rolexes weren't exactly flying off the shelves. I have to...
yelp.com - user review - 02/17/2009
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2.0 of 5 stars.
I luv their selection of watches, but I always feel hustled when I come here. The sales staff are always trying to get you to buy NOW!!!!It is like buying a used car...Their discounts are average.
yelp.com - user review - 02/13/2009
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1.0 of 5 stars.
here's the thing. i wanted a new battery for my Bulova watch. this predates yelp so i had to go to the only watch place i knew (Tourneau) due to it's prominent market street location. so i go in for a...
yelp.com - user review - 02/04/2009
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5.0 of 5 stars.
Should I write a good or bad review if I got suckered into buying a $2300 watch when I wasn't even looking for one? Here's a story:One fine day, I was walking around Westfield waiting for a friend to...
yelp.com - user review - 12/29/2008
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5.0 of 5 stars.
Had my 5 year service done on my Rolex here and it was fantastic. The young woman greeted me immediately and assisted me in preparing my slip to submit my watch. She called with an update on the price...
yelp.com - user review - 11/09/2008
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1.0 of 5 stars.
You have to know a lot about watches to be able to shop here, and if you don't, they will pretty much tear you apart.My girlfriend, being the great girl that she is, wanted to buy me a nice watch,...
yelp.com - user review - 10/22/2008
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3.0 of 5 stars.
I bought my first timepiece here a few months ago and overall had a pretty pleasant experience. David patiently stayed with my the whole time and pretty much let my try on every watch in the store...
yelp.com - user review - 05/31/2008
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5.0 of 5 stars.
i took my brother in law here as he was looking for a brand of watch that i hadn't heard of, and we couldn't find anywhere else, called technomarine. they had the exact watch he was looking for, and...
yelp.com - user review - 05/02/2008
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1.0 of 5 stars.
Just a miserable, miserable experience here.Repairs go into a black hole and from the sales staff back to the back room repair staff, there is a constant mass confusion and inability to address even...
yelp.com - user review - 04/24/2008
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1.0 of 5 stars.
This establishment only garners 1 star. Their service was inconsistent at best. I was in the store with a friend and was greated by David who asked me to let him know if I need help. My caucasian...
yelp.com - user review - 03/02/2008
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5.0 of 5 stars.
I've had my eye on a new GMT Master II now for a while and couldn't find it anywhere in the Bay Area so I gave one of the associates my info. As soon as they got one in, I got the call and was there...
yelp.com - user review - 02/12/2008
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2.0 of 5 stars.
Took off one star because staff wasn't as helpful in person--provided a lot of beat-around-the-bush answers.Very large selection, and they can get a shipment for your request in fairly quickly.Old...
yelp.com - user review - 01/29/2008
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1.0 of 5 stars.
The overall two star rating for this establishment is still more than it deserves. Their "customer service" is just plan S-H-I-T-T-Y if you ask me. I was scolded by their staff when asking about a...
yelp.com - user review - 01/08/2008
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4.0 of 5 stars.
They have a great selection of watches, priced from under 1,000 - to well over 100,000. I have been interested in a Bell & Ross for a while and one of the salesmen was very helpful answering all my...
yelp.com - user review - 12/27/2007
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1.0 of 5 stars.
I agree with the other reviewer: creepy is the word. The creepmeister who I assume is the manager had to "qualify the customer" in front of his staff and said that if I don't have any more than $1,500...
yelp.com - user review - 10/28/2007
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3.0 of 5 stars.
I wanted something. It was a vague, uneasy, irrational feeling. My lovely wife was traveling and I missed her, but I wasn't lonely- everyone I knew seemed to be having parties and inviting me. All my...
yelp.com - user review - 08/23/2007
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2.0 of 5 stars.
Had a rather lackluster experience at Tourneau which seemed to echo what most others have said. While not a horror story, getting my Tag watch serviced here was something I won't repeat. When I...
yelp.com - user review - 07/27/2007
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3.0 of 5 stars.
I always like to browse around this store since they have a lot of selection. This store is good in my book until I need to have service for one of my watches.When I brought my watch in, the sales...
yelp.com - user review - 07/19/2007
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1.0 of 5 stars.
If you're not really ready to buy an expensive watch, but you want to look at them in the case and maybe try a few on, go to Tourneau.If you're reasonably sure you do want to buy an expensive watch,...
yelp.com - user review - 06/27/2007
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1.0 of 5 stars.
A for re-defining what suckage is all about. the people here have absolutely raised the bar. this is the only business I've *ever* felt compelled to report to the BBB.after seeing how respectable...
yelp.com - user review - 06/13/2007
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1.0 of 5 stars.
The infamous Big T. is famous for being labeled the used car salesmen of the watch industry. 98% of the idiots err...people that work here are the lowest form of scumbags. They try to display a...
yelp.com - user review - 05/23/2007
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1.0 of 5 stars.
Don't take your watch to Tourneau for service. Look up the factory service location nearest you and take it there. Watchmakers are supposed to be trained. The people at Tourneau seem to be the bottom...
yelp.com - user review - 05/01/2007
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2.0 of 5 stars.
I have a watch from this place. I got it last year as a gift. It stopped working, I have a battery watch and I guess the brand I have doesn't usually make battery watches. I brought it in with my...
yelp.com - user review - 04/20/2007
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3.0 of 5 stars.
UFC this review before you read it. Go ahead. I promise you'll love it. If you don't like it, you can always undo the UFC. It's a UFC-back satisfaction guarantee.Now how does that make you feel?...
yelp.com - user review - 04/16/2007
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3.0 of 5 stars.
I had bought an ESQ watch online and the place that I bought it from suggested taking it to Tourneau to have the battery replaced and pressure tested (for waterproofness). I had called other places...
yelp.com - user review - 04/16/2007
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1.0 of 5 stars.
If zero stars were available, it would be a more appropriate rating.The staff at this store epitomizes, to an almost comical degree, the stuffy, elitist attitude one would expect to see in a movie...
yelp.com - user review - 01/29/2007
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2.0 of 5 stars.
This place definately needs to stop paying people on commission, cuz the salespeople are all sharks.I don't look like their typical customer either, so I have to walk in and be annoying to get someone...
yelp.com - user review - 01/03/2007
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4.0 of 5 stars.
I can understand why most people would give this particular Torneau a bad review. The salespeople look at you when you come in and make remark like "these people are for you, you're up!" While...
yelp.com - user review - 12/19/2006
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1.0 of 5 stars.
I went in there to see if they replace watch batteries. They said yes, took a look at my watch (it's a sports watch) and recommended that I go to Macy's. What a bunch of snobs to not change my battery...
yelp.com - user review - 11/02/2006
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1.0 of 5 stars.
This is a stereotypical case of "looks better online than in person". The website looked promising and advertised a specific brand of watches that only have very limited point of sales. All good then,...
yelp.com - user review - 07/16/2006
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1.0 of 5 stars.
dear mr. watchsalesperson,my coming into your shop to have a battery replaced and a clasp fixed does not mean you can take that opportunity to sell me a $1500 watch.you told me that it would cost $20...
yelp.com - user review - 07/04/2006
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I bought my mom a ladies Omega Constellation for her birthday at Tourneau. The salespeople are hit or miss, pending on how much money they "visually" assume you have. Very small selection of watches, typical...
citysearch.com - user review - 10/20/2005
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