Open List Home >> San Francisco, CA >> Automotive >> Auto Repair >> Royal Motor Sales
3.0 of 5 stars.
I gotta tell ya, I was a bit hesitant taking the car to the dealer for repairs. Typically the dealer charges more because they have so much overhead that they need to cover and supposedly they are...
yelp.com - user review - 10/15/2009
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5.0 of 5 stars.
I'm posting this here too, even though it seems to be the service listing. I just want others to know what a great experience we had buying our VW here:We had a wonderful experience with Mico at Royal...
yelp.com - user review - 10/14/2009
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5.0 of 5 stars.
My car broke down late at night so I left a message for my friendly service advisor at Royal Motors. He returned my phone call first thing in the morning and was able to get my car in right away to...
yelp.com - user review - 10/13/2009
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5.0 of 5 stars.
I happen to work in a professional surgeons office and I know what it takes to be customer oriented. I don't know what all the complaints are about but I must say the customer service is superior....
yelp.com - user review - 10/13/2009
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1.0 of 5 stars.
terrible. brought my car in for a $350 scheduled maintenance. they couldn't figure out how to turn off some warning lights or fix my headlights. the car is a year old. why is this not covered under...
yelp.com - user review - 10/11/2009
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4.0 of 5 stars.
I am shocked to see that Royal Motors has such a low over all review I just took my car in for the first time yesterday and I had nothing but a pleasant experience. I own a 2003 VW Jetta, I was...
yelp.com - user review - 10/09/2009
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5.0 of 5 stars.
I brought in my old clunker and I was expecting to pay out of the nose and wait for days to have just a simple maintenance done. Patty, the adviser, was the nicest anyone could ever work with, she...
yelp.com - user review - 10/07/2009
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4.0 of 5 stars.
Like most teenagers I got my license when I was 16. I got to drive my parents 1990 toyota corolla (stick shift too!) and when I graduated high school they continued to let me drive, even take it to...
yelp.com - user review - 10/07/2009
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5.0 of 5 stars.
I've been using these guys for years now to repair and service my cars and have only got around to yelping them today. I can't understand why they have many bad reviews - are we Audi owners so...
yelp.com - user review - 10/07/2009
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5.0 of 5 stars.
Before I start this review, I have to be honest and say that a few years back I had a less than stellar experience with Royal Motors, and started bringing my Volkswagen to the independents. But after...
yelp.com - user review - 10/07/2009
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5.0 of 5 stars.
So I went in for my 60,000 mile maintenance and had yet another great experience. Only this time I've got to give them 5 stars instead of 4. I had a several concerns going in, two of them being the...
yelp.com - user review - 10/05/2009
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4.0 of 5 stars.
I been taking my 2000 A6 wagon here for a year or so and have almost always had a good experience - mind you they are expensive. I always ask to see the old parts, they usually have my car washed...
yelp.com - user review - 10/02/2009
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5.0 of 5 stars.
The service personnel at Royal motors have been outstanding, keeping my 2003 Audi A4 in perfect shape. I would hesitate to get any car other than an Audi, Volvo or VW because of their good service.
yelp.com - user review - 09/27/2009
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4.0 of 5 stars.
I came to Royal Motors with a lot of apprehension because it was a big dealership and I was afraid of being taken advantage of. I had my share of this little repair shops where I was priced so...
yelp.com - user review - 09/22/2009
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5.0 of 5 stars.
I come here to get my VW Golf serviced. They have a nice, clean waiting area with wide-screen cable TV but you are not there for very long anyway because they are so fast with minor services,...
yelp.com - user review - 09/21/2009
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5.0 of 5 stars.
The service techs at Royal are always on top of things. I took my Jetta in for repair and received 3 telephone calls during the day to keep me informed of the progress of the repair. When I picked...
yelp.com - user review - 09/19/2009
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5.0 of 5 stars.
Very nice service staff, always very professional. They will fix little things for you if you just drive in and ask FOR FREE! That really doesn't happen anymore. I have gone in twice now for...
yelp.com - user review - 08/22/2009
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3.0 of 5 stars.
There is a mechanic here who did excellent work on my Audi A6, and because of him, I will not give this place ONE star. I don't remember the guy's name, but if I could rate on just his workmanship...
yelp.com - user review - 08/20/2009
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1.0 of 5 stars.
Like many others, it is too bad I can't just give 0 stars for their Service Department. Took my car in for a strange noise coming from the engine, sounded like a bearing noise to me. The service...
yelp.com - user review - 08/18/2009
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1.0 of 5 stars.
-1 Stars. BEWARE. Horrible service. Inconsistent stories about what's wrong with your car. Expensive prices and shoddy work. Royal Motors service center will lie to you and attempt to swindle...
yelp.com - user review - 08/10/2009
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1.0 of 5 stars.
Don't even bother with this place. I have a '97 Audi A4 that's only got 85,000 miles on it. The first time I take it here to have the front brake pads replaced I get a laundry list of problems with...
yelp.com - user review - 08/10/2009
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1.0 of 5 stars.
this review is for the service department, which is anything but "royal."if you're reading this, you already know to stay away from this place. flat out, don't go. mine was a terrible experience...
yelp.com - user review - 08/09/2009
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5.0 of 5 stars.
I can appreciate how a car purchase is a very unique experience, so perhaps that is why this place has 2 stars for reviews. However, as a woman who has no desire to go car-shopping, and who hates...
yelp.com - user review - 08/09/2009
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1.0 of 5 stars.
This place is HORRIBLE. My other half takes his Audi here for repair and maintenance. They completely overcharge their customers and replace parts that they don't need to. Once, we took the Audi in...
yelp.com - user review - 08/07/2009
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2.0 of 5 stars.
They are nice enough here, but seriously every time i take my car there for service, somehting goes wrong!! The first time, they wrecked it! And now it has been in and out of their shop every week...
yelp.com - user review - 08/04/2009
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3.0 of 5 stars.
After reading all the negative reviews, at first my husband & I were hesitant to even go here to look at cars, but we needed to test drive cars and they were the closest, so we gave them a try. Also,...
yelp.com - user review - 07/28/2009
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4.0 of 5 stars.
I purchased a Eos from Royal, right when they came out. Mine had a creeking sound immediatly, and I took it back, and demanded the manager of the dealership listen to it. He personally took it to the...
yelp.com - user review - 07/17/2009
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1.0 of 5 stars.
This review is for something that happen a year or so ago and has been festering ever since. The long and short is that my wife brought her 2005 VW GTI in for servicing, it was stolen from their shop,...
yelp.com - user review - 07/04/2009
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1.0 of 5 stars.
I got a call back from someone at RMS a day or so after my call in to them. They set up an appointment for me to bring in my car a week later on a Saturday @ 10am. Again the process didn't work and at...
yelp.com - user review - 06/23/2009
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4.0 of 5 stars.
Can't believe I am giving 4-stars to a auto dealer.I recently went in for minor service ( oil change tire rotation) on my Mazda5 minivan, and I was pleasantly surprised by their courteous behavior...
yelp.com - user review - 06/23/2009
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1.0 of 5 stars.
Jerks....I took it there, they do a whole bunch of stuff on warranty. one week later my light goes off for low oil. I take my car to the pennzoil oil service on 19th and they found leaks and other...
yelp.com - user review - 06/10/2009
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2.0 of 5 stars.
eh, i came back for the 15000 mile tune-up and boy was it expensive! when i asked how an oil change can add up to $450, the service guy sputtered something about topping off "other fluids". Now, I'm...
yelp.com - user review - 06/08/2009
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2.0 of 5 stars.
First off, I don't have any issue with the quality of service.I have a big problem paying $250 for little more than an oil change. I took my 2008 GTI there for it's 10,000 mile service (oil change,...
yelp.com - user review - 04/29/2009
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4.0 of 5 stars.
I have been a customer of Royal Motor Service for several years now. The labor fee is high but worth it for me to take my VW to a place that knows what they are doing. The mechanics are helpful and...
yelp.com - user review - 04/27/2009
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4.0 of 5 stars.
I can't counter the many bad reviews here but I feel car dealerships are one of those things people mostly write negative reviews of. I think it's only fair to say that I had my Audi A4 in for routine...
yelp.com - user review - 04/22/2009
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2.0 of 5 stars.
well, I wish my rating would be higher. But I cannot go to 3 stars. I had pleasant experience with these guys - it happened that I hocked up with service adviser, Gary Ryan. He was very friendly and...
yelp.com - user review - 03/31/2009
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1.0 of 5 stars.
i think they're trying to ki** me ...The caveat is true, if your car is off-warranty, do NOT ever bring it back to the dealer, or any dealer for that matter, that's what Yelp is for, just find the...
yelp.com - user review - 03/18/2009
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1.0 of 5 stars.
BEWARE of this place!!! (I agree 0 stars should be an option)I went for a repair here, they gave me an estimate of almost $600 and claimed I needed various replacement parts. I then took my car to...
yelp.com - user review - 02/11/2009
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1.0 of 5 stars.
Please think twice before taking your Jetta here. I went through a terrible ordeal a month back that swore me off this place for good. The very short story goes like this: my car had overheated so I...
yelp.com - user review - 02/10/2009
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4.0 of 5 stars.
Been coming here for years. Patty is amazing and always helpful. She has saved me some major $$ by dealing with Volvo, including negotiating free repairs (shortly) after my warranty had expired. I...
yelp.com - user review - 02/09/2009
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3.0 of 5 stars.
It was time for another scheduled maintenance drop off. This time was better. The guy who helped me was helpful and pleasant. I really hope that they keep it up.
yelp.com - user review - 02/03/2009
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1.0 of 5 stars.
DO NOT TAKE YOUR CAR HERE. I purchased my 2001 S4 used from Royal Motors in 2004. I have taken the car to the Royal Motors service department since then, for ALL maintenance and repairs. I will...
yelp.com - user review - 01/30/2009
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3.0 of 5 stars.
In the great scheme of car dealership service departments, this place is actually not that bad. I have taken my car to be serviced here a few times and although they may be slower than most, I have...
yelp.com - user review - 01/28/2009
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5.0 of 5 stars.
I have nothing but positive things to say about Royal Motors. I bought my Audi from them in 2000. It was the best price I could find. A short time later, I moved out of the area and went through...
yelp.com - user review - 01/08/2009
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3.0 of 5 stars.
When I found out that my dealership closed, I looked for an alternative and found Royal Motors in SF. I was not going to go to Livermore. Luckily, I was going to be in the city for a few days and...
yelp.com - user review - 01/05/2009
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1.0 of 5 stars.
I'm done with this place. I've had my 2003 GTI VR6 maintenance done here since I bought it and I honestly don't know why I keep going back. EVERY time it's something with these guys. They just feel...
yelp.com - user review - 12/29/2008
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1.0 of 5 stars.
While I bought my Volvo at the Royal Motor Sales on South Van Ness and had a great experience, THEIR SERVICE IS A WHOLE OTHER STORY. I brought my car here for the first time for a 30K service and...
yelp.com - user review - 12/28/2008
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1.0 of 5 stars.
I am giving this place O stars. (too bad that isn't a option)I have never been more appaled in my life. Aren't car salesman supposed to want to sell cars? The guy who we dealt with was extremely...
yelp.com - user review - 12/21/2008
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4.0 of 5 stars.
I have been bringing our Volvos to Royal for years and have had a fairly good experience. Patti is always nice and responsive. Our repairs are usually under warranty so haven't run into the...
yelp.com - user review - 12/17/2008
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1.0 of 5 stars.
Royal service is incredibly expensive and not very detailed. I've had them leave lugnuts off of my wheels, not call me for days, keep my car for extended periods of time, and most recently try to...
yelp.com - user review - 12/05/2008
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I tried to buy antifreeze for my 1995 passat here. Fortunately I was smart enough not to put what they sold me in my car as it would have caused serious damage. Oops. As well, my wife takes her car for work...
citysearch.com - user review - 11/25/2008
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1.0 of 5 stars.
I avoid this dealership at all cost!!! My past experiance has been horrible, even though I brought my car here several times and each time it was returned with a NEW PROBLEM!!! What`s going on...
yelp.com - user review - 11/11/2008
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1.0 of 5 stars.
Suck. Very unhelpful and unprofessional. I have no confidence in this Volvo Team. Head to Corte Madera for service.
yelp.com - user review - 10/29/2008
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5.0 of 5 stars.
I bought a VW Passat about a year ago. I have become well-acquainted with Royal Motors as my car seems to have continual problems. However, the other day my car seized up and it wouldn't turn on. I...
yelp.com - user review - 10/01/2008
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4.0 of 5 stars.
I had a good experience here two weeks ago. I had gotten a notice in the mail that there was a recall issue on my Passat and I needed to bring it into a dealer to get checked out.I made an appt,...
yelp.com - user review - 09/27/2008
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Wow - purchased 2 cars recently and have to say they have exceeded my expectations. They owed me work on my purchased car and did not process my purchase until work completed -timely and effective. Service has...
citysearch.com - user review - 09/15/2008
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1.0 of 5 stars.
I used to own an Audi A4. Note, I said "used to." One of the reasons why I am an ex-owner is due to the incompetence and rudeness encountered at Royal Motors service dept. (To be fair, I've found...
yelp.com - user review - 09/08/2008
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1.0 of 5 stars.
Never go to Royal motors for service! I finally had enough with Royal motors. I had been going there because my volvos and Audi were under warranty and it was convenient to work but over the years...
yelp.com - user review - 08/26/2008
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1.0 of 5 stars.
THIS PLACE IS HORRIBLE- ANY WARRANTY WORK YOU NEED ON YOUR VOLVO GO TO VOLVO MARIN- I SWEAR TO GOD IT'S 50 MILLION TIMES EASIER. I live in the city, drove downtown- they charged me $900 for a 60000...
yelp.com - user review - 08/19/2008
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2.0 of 5 stars.
Just caught this on the home page... and thought I'd comment too. I took a friend to buy an new Audi, and even though it was the end of the month, and we had the car we requested reserved, when we got...
yelp.com - user review - 08/16/2008
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1.0 of 5 stars.
It is impossible to award Royal Motors with few enough stars.My diligent, faithful, and honest mechanics (reference: my review of Automotive Specialists) were at a loss as to why my MX-5 kept throwing...
yelp.com - user review - 07/30/2008
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3.0 of 5 stars.
Pricey, fairly competent.
yelp.com - user review - 07/14/2008
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5.0 of 5 stars.
so my car died, and i always wanted a volkswagen, so i went online and signed up for free quotes. I didnt know exactly what car i wanted, and the only place that even offered to show me different cars...
yelp.com - user review - 07/09/2008
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1.0 of 5 stars.
Absolutely the worst service center in San Francisco. I own a very high end Volvo, the third in a row I have owned ('Volvo for Life'). Well, it will be my last Volvo due to my experiences with this...
yelp.com - user review - 07/03/2008
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1.0 of 5 stars.
Should be less than one star. I left my VW in to have them check a rattle in the under carriage. When the service technician called me back, he told me that I needed a complete brake job and proceeded...
yelp.com - user review - 06/27/2008
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5.0 of 5 stars.
Wow, I am so surprised to see all the bad marks on Yelp! I am new to SF and usually check Yelp for recommendations, but a mechanic friend of mine told me to take my Passat here and I'm glad I did....
yelp.com - user review - 06/23/2008
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1.0 of 5 stars.
I only use Royal because I have no real other choice. My 2005 Passat is, and will always be, under warranty (leasing can be your friend). Therefore, I treat it like someone else's kid: I go out and...
yelp.com - user review - 06/22/2008
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1.0 of 5 stars.
Evil! Upsell-scamartists.
yelp.com - user review - 06/05/2008
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1.0 of 5 stars.
I took my S4 there for warranty service, and they said that my battery had caused the failure so they replaced my battery (400 dollars!!!!) but I wante to keep my warranty. Then my car still could not...
yelp.com - user review - 05/25/2008
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1.0 of 5 stars.
Crazy Experience #1 - When I bought my Volvo XC90 from Royal it had a factory problem with a door lock. No biggie, stuff happens. I took it to Royal Service for a minor repair and the promised...
yelp.com - user review - 04/21/2008
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1.0 of 5 stars.
Diagnostic....wait a minuet. After receiving a recommendation from a co-worker I had high hopes for Royal Motors. Now I understand why they receive such low star ratings. 180.00 dollars for a...
yelp.com - user review - 04/18/2008
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$54 in labor charges to replace my wiper blades. That's just the beginning in a long line of problems I encountered in my first and only visit to this place. Just awful.
citysearch.com - user review - 04/10/2008
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1.0 of 5 stars.
Convenience: 3 stars It is close enough the muni station to get downtown. Sometimes there are cabs waiting outside in the mornings. It opens early but closes at 6. Customer service: -1 starI decided...
yelp.com - user review - 04/09/2008
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1.0 of 5 stars.
I always tell everyone not to go to the dealer to have their car fixed. At a moment of weakness, I did. And I paid for it. Most independent shops like Advanced Audi VW don't even charge for evaluating...
yelp.com - user review - 04/08/2008
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1.0 of 5 stars.
( ) ( ) ( ) ( ) ( )Let's see if i can give them my true rating; Zero (0) stars. Well, no. :(My Audi A6 4.2 Quattro had a recall. I called to make an appointment thinking that I would have to...
yelp.com - user review - 04/07/2008
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1.0 of 5 stars.
I would give this place zero stars if the option were available.Even if you're tied to a warranty and have to go to a dealership, pick another one. Save yourself a horrible experience!I recently had...
yelp.com - user review - 03/25/2008
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1.0 of 5 stars.
I took my VW in to get the recall taken care of. I called to make an appt and find out how long this takes, they put me on hold for over 20 mins and then they hung up. I called back a second time and...
yelp.com - user review - 03/24/2008
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4.0 of 5 stars.
My trusty 99 Volkswagen Passat is more than just a stunning piece of German machinery. It's my companion and best friend. So I take very good care of her, which means fresh oil every 3000 miles (I...
yelp.com - user review - 03/13/2008
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2.0 of 5 stars.
Royal had my car captive for almost a month (something about having to obtain a part from Germany or something like that..I guess they subscribe to the philosophy of "just in time" parts inventory...
yelp.com - user review - 02/28/2008
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1.0 of 5 stars.
Do not ever get car service here...especially if you are a woman. I guess they didn't know who they were dealing with...They were trying to tell me I needed to change my spark plugs at 30K, when Mazda...
yelp.com - user review - 02/26/2008
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1.0 of 5 stars.
I wished I wasnt such a sucker. I have a brand new Mazda, they kept calling me to come in for recommended service . . and I did. Over $240 for something that my neighborhood guys could have done for...
yelp.com - user review - 02/15/2008
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2.0 of 5 stars.
For the record, I am not bitter. Their service has been good and I have received my car in good repair each time I have taken it to Royal Motors. HOWEVER......their service techs are...
yelp.com - user review - 02/13/2008
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1.0 of 5 stars.
How do these guys stay in business?I will never go here again unless it's absolutely necessary... both times I've gone I've been treated rudely (the last time I said something about it). I would...
yelp.com - user review - 02/11/2008
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1.0 of 5 stars.
READ THIS!!!I had a terrible experience at the sales department here. As my lease was about to expire I went in to check out the new 08 Audi A4 and a horrible salesperson helped me. He was rude,...
yelp.com - user review - 02/06/2008
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Royal Motors is a bunch of rip-off artists. I took my car in for a tune up and they wanted to charge me $2200!!! I had been warned that this place was completely overpriced and a huge waste of money, but that...
citysearch.com - user review - 02/05/2008
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4.0 of 5 stars.
This review is for service only. I have had work done here about 4 times.Let me preface by saying that I dont know shit about cars. I can barely remember what year or model my car is. That being said...
yelp.com - user review - 01/28/2008
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3.0 of 5 stars.
OK, who loves a mechanic? No one, but these guys are ok for the most part. I have been taking my Volkswagens and Audis here and get pretty good service. I have only had one Bozo service advisor who...
yelp.com - user review - 01/16/2008
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5.0 of 5 stars.
Very convenient if you live in SOMA. They reimburse you up to $10 for taxis. I can usually get an appointment if I call the day before and sometimes the day of. You have to bring your car in from 7...
yelp.com - user review - 12/31/2007
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1.0 of 5 stars.
OK, you're probably asking, what was I thinking going to a dealer? Actually, I've had exceptional experiences with a different Audi dealer in the past but I'd forgotten how awful the Royal Motor...
yelp.com - user review - 12/26/2007
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1.0 of 5 stars.
They stole the change out of my coin holder whilst doing warranty work on my Audi. WTF is up with that? Tech need a soda or something? Need I say more? Oh wait, I can! There was the dent they put in...
yelp.com - user review - 12/13/2007
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1.0 of 5 stars.
I used to like this place. They used to hook me up even though I had no real "hook-up" there. I would take my car in, they'd diagnose, and I'd tell my dad who'd do the work. Last time it was in, it...
yelp.com - user review - 12/05/2007
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2.0 of 5 stars.
I recently purchased an Audi for the upcoming snowboarding season, and as with any used car it had a plethora of small things to fix. I live very nearby Royal Motors, so I dropped in to price out the...
yelp.com - user review - 11/29/2007
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1.0 of 5 stars.
I hate this place, but i love my audi.Everytime I take my car to get something fixed, something else suddenly is broken- funny when it was under warranty, they never found anything that was broken....
yelp.com - user review - 11/16/2007
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1.0 of 5 stars.
I don't even know where to begin. As far as I'm concerned these folks are about quantity and not in the least concerned with quality. I had to bring my car in three times to have them repair something...
yelp.com - user review - 09/18/2007
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1.0 of 5 stars.
THE "REAL" RATING: 0Let me summarize this for you if you don't want to read further about my experience with royal motor repair...here's the 411: "BOTTOM LINE DON'T BRING YOUR CAR HERE FOR ANY TYPE OF...
yelp.com - user review - 09/13/2007
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1.0 of 5 stars.
Just thinking about my two experiences there brings a little bile in my throat and makes me crack my knuckles and do a little chicken wing stretch in anticipation of a fight.Go anywhere else. It may...
yelp.com - user review - 08/26/2007
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The service rep -- Patty Hudec -- was rude, impatient and unhelpful. She actually refused to listen to the noise that prompted me to bring my car in and instead would only write down a description of the...
citysearch.com - user review - 08/17/2007
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1.0 of 5 stars.
If I could give them a negative rating I would. These people are the biggest assholes that have ever lived. A- It is outrageous what they charge and B- they have the nerve to call you after the car...
yelp.com - user review - 08/17/2007
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3.0 of 5 stars.
I've taken my car here for the scheduled maintenance and so far it's been a pretty good experience. They tend to charge a lot, but it's typical of a dealership. I look at it as a doctor's visit. It's...
yelp.com - user review - 08/02/2007
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2.0 of 5 stars.
Update 12-24-07:4th time here. Asked for several things to get done. They messed up on 2 of the 4 things. My stars are coming down....~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Have taken one of...
yelp.com - user review - 07/27/2007
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2.0 of 5 stars.
I was pretty excited about finding this place since 1) it's close to my work, 2) they reimburse cab fare up to $10, and 3) they're cheaper than the bastards at Stevens Creek VW or Sunnyvale VW for oil...
yelp.com - user review - 07/18/2007
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1.0 of 5 stars.
Hey this place sucks the big fat ten footer. My mother took her car there & while Iwaited for her I see them pushing her car on a big dolly from one driveway up the street at a high rate of speed (15...
yelp.com - user review - 07/08/2007
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1.0 of 5 stars.
Zero stars.Not only did they charge me $65 for an oil change, a week later I got a parking ticket in the mail from when they illegally parked it outside their service center the day they had it. I...
yelp.com - user review - 06/26/2007
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1.0 of 5 stars.
really unfriendly. takes forever. makes you feel like it's your fault, and that it is too much of a hassle on their part. a great mechanic will make you feel comfortable that you are leaving your...
yelp.com - user review - 06/25/2007
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1.0 of 5 stars.
Zero Stars from me, too.I was gouged by Royal Motors for almost six years. I went to them regularly for maintenance services (paying between $200-$600 each time). I was under the impression that...
yelp.com - user review - 06/22/2007
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1.0 of 5 stars.
Charged me $250 for a 10,000 service. Turns out it is an oil change/tire rotate and they are supposed to check a few things out. At 25,000 they wanted $600 for an oil change and "advanced checks"...
yelp.com - user review - 06/20/2007
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1.0 of 5 stars.
Change the above rating to ZERO STARS.Awful people. CROOKS.I took my car in for a "check engine" light and was suspiciously back in 2 DAYS later for a "clogged sunroof" valve that caused 2 - 3 inches...
yelp.com - user review - 06/20/2007
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1.0 of 5 stars.
DO NOT TAKE YOUR CAR HERE! Just last week my girlfriend and I took our cars in for oil changes. She had a coupon $35 (ok) I didn't $65 (shitheads), then they told her, "you're front brakes are...
yelp.com - user review - 06/15/2007
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4.0 of 5 stars.
I took my 2002 VW Jetta here yesterday to get some recalled parts replaced. Although there was some initial confusion as to whether or not the parts were in fact covered by a recall, at my request,...
yelp.com - user review - 06/09/2007
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5.0 of 5 stars.
Recently I got initiated into the "you're now officially a San Franciscan" club by having my car broken into. Where's my letterman's jacket, bitches?So, for my iPod cord (which I'm sure will REALLY...
yelp.com - user review - 05/28/2007
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1.0 of 5 stars.
-2007Today, got a call from them ... Frank indeed taking care of my problem. And promise to reimburse the missing coin. thanks Frank.-2007Well i went back to them again .. crap am i bad luck or what...
yelp.com - user review - 05/19/2007
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1.0 of 5 stars.
God I hate this place so much. Service is rude, my glovebox or console always comes back rummaged-through (what are you guys looking for, more change?), estimates are always through the roof,...
yelp.com - user review - 05/14/2007
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5.0 of 5 stars.
I've looked at the previous reviews but if you need parts then drop them an e-mail and they'll have it ready when you get there. Quick and correct. Maybe they've been reading the posts...
yelp.com - user review - 05/10/2007
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4.0 of 5 stars.
A service reviewMy car was quite unhappy everytime I braked. I was desperate, despite mixed reviews I decided to roll the dice. (BTW I just learned how to play 1-4-24 and I am not so good). Topic...
yelp.com - user review - 04/23/2007
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2.0 of 5 stars.
Crappy customer service, bad sales tactics and over-priced service center.But they have a good body shop and their parts department is a place I frequent for parts for my Volvo.
yelp.com - user review - 04/08/2007
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2.0 of 5 stars.
I bought a 2007 Mazda MX-5 in February. I noticed a kind of weird resonance that would happen in 1st gear, from a stop, going up hill. Brought it in to Royal Motors, left it for 4 days, then gave it...
yelp.com - user review - 04/03/2007
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1.0 of 5 stars.
Regally disappointing. As a long time audi enthusiast, I expect dealerships to, at a minimum have cordial sales people and a welcoming vibe. This place felt icky and I was treated to not a not-so...
yelp.com - user review - 04/02/2007
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1.0 of 5 stars.
CROOKS....crooks crooks crooks, crooks crooks crooks, CROOKS!I needed a simple replacement on the valve which connects to my breather tube, and I was in a hurry so I stopped into this place just for a...
yelp.com - user review - 03/27/2007
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1.0 of 5 stars.
I hate jumping on bandwagons and kicking a place while its down, BUT I agree with a majority of people on here. Bad, bad, bad. I have been here a couple of times and was not comfortable both times....
yelp.com - user review - 03/23/2007
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1.0 of 5 stars.
I've been trying to forget my awful experience last year with Royal Motors when I took my xc 90 for it's regular service. I've taken both my volvos to these guys for years now and have been satisfied...
yelp.com - user review - 03/14/2007
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1.0 of 5 stars.
Absurdly unhelpful. I had to go to Berkeley to buy my VW. Go elsewhere. They even jerked my mom around for years charging her for extra stuff for services because she has no clue about cars.I find it...
yelp.com - user review - 03/14/2007
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1.0 of 5 stars.
These guys are the scourge of SF Auto Dealers.I left them years ago and went to Advanced Audi/VW.For dealer service I take the time to go to Sonnen in Marin.Recently I was looking for a new Audi, just...
yelp.com - user review - 03/13/2007
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1.0 of 5 stars.
Do I have to give a minimum of 1 star?I came on here expecting to see a bunch of people who know nothing about cars giving this place great ratings, since all you normally go in for is a regular...
yelp.com - user review - 03/08/2007
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2.0 of 5 stars.
For years I've been going to Burlingame Independent Volvo (see review on my page, because I've had terrible experiences with the dealers, and their outrageous pricing. Well, as it so happened my car...
yelp.com - user review - 03/08/2007
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1.0 of 5 stars.
I hate this place with a passion usually reserved for people who kick puppies. I had a relatively simple problem with my ignition, and it took Royal Motors five tries to fix it. Five. Tries. And...
yelp.com - user review - 03/08/2007
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2.0 of 5 stars.
I liked their customer service. It took them 3x as long to complete the work than they said. They could not accurately diagnose a check engine light (car running "rich"). They wanted ~$800...
yelp.com - user review - 02/19/2007
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1.0 of 5 stars.
I took my VW to Royal Motors for a check engine light, paid the $250 diagnosis time only to be told they could not find the problem. After I got in the car, I noticed that really did not try too hard...
yelp.com - user review - 02/19/2007
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4.0 of 5 stars.
I think Royal Motors is doing some serious damage control these days. I too had heard terrible things about them but when I got a 2005 Jetta, I decided to try them out and they have been nothing but...
yelp.com - user review - 02/15/2007
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1.0 of 5 stars.
I would give zero or less than zero for this place. It took them 2 weeks to fix a broken window. When they found out that my insurance was paying, they charged 2 THOUSAND DOLLARS for the repair. They...
yelp.com - user review - 01/29/2007
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1.0 of 5 stars.
its nice to know that most people have had my same experiences. i convinced my partner to get a new 2003 vw beetle because,lets face it,im gay and i have no idea how a car works and i didnt want to...
yelp.com - user review - 01/14/2007
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1.0 of 5 stars.
Came here last year for service - They got me a parking ticket while moving my car around and failed to tell me about it. found out later when I got a notice from the police of late payment and...
yelp.com - user review - 01/08/2007
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1.0 of 5 stars.
Royal Motors -- a great place where it takes 24 hours to get a simple oil change!Not only did it take a full friggin day for a simple 5k mile oil change, but I find the "take a cab or rent a car and...
yelp.com - user review - 12/21/2006
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2.0 of 5 stars.
Preshus* and I don't trust these people one bit! I bought my baby at Royal Motors three years ago and if my car wasn't still under warranty, we'd never go back. Like Scruff says, they bully you into...
yelp.com - user review - 12/05/2006
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It is rare to find a good mechanic these days, especially from dealerships. I went in for a standard replacement of a recall item. Several days later, I developed engine problems relating to the installation,...
citysearch.com - user review - 11/04/2006
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1.0 of 5 stars.
This should be a zero rating.I took my 1999 VW Turbo beetle in for recall work at the advice of my non-VW dealer service advisor since the part that needed replacing (the O2 sensor) was recalled....
yelp.com - user review - 11/04/2006
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1.0 of 5 stars.
I would give them a zero if I could. My first few services went fine. However, the last service took them about a week. And when I finally got my car back, some of the paint had been eaten away by...
yelp.com - user review - 10/31/2006
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1.0 of 5 stars.
I HATE royal motor sales.RudeRip OffRats
yelp.com - user review - 10/30/2006
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1.0 of 5 stars.
READ THIS! YOU SHOULD KNOW WHAT YOU ARE GETTING INTO!I've traveled around the world, including places where the economy relies on the barter system, and my recent purchase of a brand-new Volkswagen...
yelp.com - user review - 10/13/2006
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1.0 of 5 stars.
First off, I would never go back there.Several things on my 2000 VW Jetta needed to be repaired. I went in and was told that if my repairs exceeded $430, they would call me. When they call me, they...
yelp.com - user review - 08/29/2006
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DO NOT BRING YOUR CAR THERE OR YOU WILL BE RIPPED OFF, ALONG WITH A SMILE AND A GOOD PORTION OF ARROGANCE! I had a stuttering problem on a 1999 Mazda Miata with the check-engine light on. Brought the car in...
citysearch.com - user review - 08/12/2006
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1.0 of 5 stars.
Only take your car here for service or repairs if it is still under warranty and you don't want to leave the city to go to one of the better shops on the Peninsula. Be prepared to have to take your...
yelp.com - user review - 08/10/2006
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1.0 of 5 stars.
Stay AWAY!!I had my car serviced there: expensive!When I Ieft the place, there was a thank you rose on my seat; I asked if they checked the air pressure .... NOT.If I have the choice between a rose...
yelp.com - user review - 06/26/2006
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2.0 of 5 stars.
Took the S40 here a few weeks ago for the standard service after its first 8000 miles. I have to say they were great at listening to my concerns at the point of reservation.They performed the 8K...
yelp.com - user review - 06/25/2006
Full Review »
I went there for some car parts and the sales rep were so rude and arrougant there I did not like that.The prices are also very high they told me that when some parts will be available they will call me back...
citysearch.com - user review - 05/25/2006
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I recently took my 2000 V70R AWD Volvo to Royal Motors for the first time. I am the second owner of this car, which has 140,000 miles (young for a Volvo) on the odmeter. The car was having an issue with the...
citysearch.com - user review - 05/13/2006
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1.0 of 5 stars.
This place SUCKS!I brought my old Jetta in after an accident. It was returned to me without all of the work completed. Apparently my rims had become discontinued so they just failed to replace them...
yelp.com - user review - 04/21/2006
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Maybe they are trying to change their image, but I went to Royal Motors to have my used Jetta serviced after 4 failed attempts at other dealers. I just bought the car 4 months ago and feared it was a lemon...
citysearch.com - user review - 04/17/2006
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I came in to Royal Motor and left 2 days and $500 later with only a new tire and an oil change to show. After leaving, my check engine light came right on and my car wouldn't run properly - they never...
citysearch.com - user review - 03/16/2006
Full Review »
1.0 of 5 stars.
Rude! And incompetent. All I wanted was a front license plate holder. Simple request. My wife dropped by to buy one from the parts department, who told her that they had it, but that she really...
yelp.com - user review - 02/21/2006
Full Review »
2.0 of 5 stars.
Great for warranty service (free taxi included). Terrible once your car is past its warranty - they never saw a problem they didn't want to fix by throwing a way a repairable part and replacing it...
yelp.com - user review - 02/01/2006
Full Review »
very very disappointed by them! I have given them 3 chances and each time they have failed! NEVER AGAIN!!
citysearch.com - user review - 12/16/2005
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1.0 of 5 stars.
I was experiencing some problems with the AC, took the car there and they charge me $180 and didn't change anything (I honestly don't believe that some person spend around two hours inspecting the...
yelp.com - user review - 12/06/2005
Full Review »
Not sure what happend to the other reviewers, but my service was excellent. I got the appointment I wanted. After I dropped my car off they paid for my taxi to work and my taxi back to the shop. The work was...
citysearch.com - user review - 11/07/2005
Full Review »
I took my car in twice and it will be the last time. The service is rude, rushed and way too expensive for such poor service. They did not FIX what needed to be done so I had to take the car back..a very...
citysearch.com - user review - 09/28/2005
Full Review »
1.0 of 5 stars.
CROOKS! They will overcharge you, fail to fix the problem, and refuse to honor warantees. They even stole money from my change pocket. Don't go there.
yelp.com - user review - 09/05/2005
Full Review »
I HAVE BOUGHT 2 CARS FROM ROYAL MOTOR SALES AND SERVICED MY CARS WITH THEM FOR YEARS. I WOULD RECOMMEND ROYAL MOTOR SALES IN SAN FRANCISCO TO EVERYONE!!! THEY ARE PERSONABLE, PROFESSIONAL, EFFICIENT AND ALWAYS...
citysearch.com - user review - 09/03/2005
Full Review »
This place is great for routine maintenance work. These guys do a decent job in a quick and efficient manner. When I drop off the car in the morning, the work is usually done by mid-morning.This ...
judysbook.com - user review - 08/15/2005
Full Review »
This dealership is a slimy as they get!! Quality customer service is ABSENT! Everyone from their sales team to their service department is rude, abrasive, obnoxious, dishonest uniformed, and (worst of all)...
citysearch.com - user review - 07/28/2005
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1.0 of 5 stars.
I have to agree with Don and Jeff. This place used to be awesome, when my parents purchased their 760 Volvos back god knows when. Now when they get the volvos serviced, they get referred to lackluster...
yelp.com - user review - 07/26/2005
Full Review »
When I was shopping for a car, I went to a few dealers so that I could compare them and make sure I didn't get ripped off. This dealership was by far the worst one I encountered. They were not helpf...
judysbook.com - user review - 07/16/2005
Full Review »
I have taken my car in twice with the same problem and I am made to feel like the one in the wrong when the issue arose again. The "customer service" reps are the most condecending and pass the buck bunch of...
citysearch.com - user review - 06/15/2005
Full Review »
2.0 of 5 stars.
I bought a new car here in 2002- It was 7 weeks late - Came with a damaged bumper that they hastely and poorly fixed. A lawyer had to become involved before they would take responsibility - Sales...
yelp.com - user review - 06/15/2005
Full Review »
5.0 of 5 stars.
I've taken both my old Volvo and now my new Audi there, and have always been pleased with their professionalism and customer service. They cover your cab fare or rental car fee as well, making it even...
yelp.com - user review - 03/15/2005
Full Review »
This dealership's repair service center is AWFUL. I have been treated poorly, overcharged and had poor quality repairs, they never return phone calls, you name it, they have screwed it up. I will NEVER go here...
citysearch.com - user review - 12/12/2002
Full Review »
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