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1675 Howard St
San Francisco, CA 94103
4.0 of 5 stars.
Yo!I love this place!! My parents just helped me get my first new Beemer, and after leaving with a 535, I feel like I am on top of the world.I get a feeling that the negative reviews are likely due to...
yelp.com - user review - 10/14/2009
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2.0 of 5 stars.
I have to give them 2 stars for their prices being very good. I researched quite a bit of BMW dealerships. Their listed prices are very fair. Why not 5 stars. Well they totally gave us the run...
yelp.com - user review - 10/12/2009
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2.0 of 5 stars.
Final update. The service department here really ruins the experience. Some of the sales people are okay but most of the people who work here are unfriendly, careless, rude or some combination of...
yelp.com - user review - 10/12/2009
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4.0 of 5 stars.
I have to say, after reading all of the reviews I was completely terrified to drop off my car this morning. Upon arriving, I was greeted by a service representative with a smile, notified him of my...
yelp.com - user review - 10/05/2009
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1.0 of 5 stars.
If you enjoy the items listed below after dropping 60K on a car, then perhaps you should do business elsewhere.-a phone call from your service representative when he says he'll call you to let you...
yelp.com - user review - 09/28/2009
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2.0 of 5 stars.
I recently went to BMW of SF to have my 2006 325i serviced. I had never been there before. I had just bought this car used a week ago and it is still under warranty for another nine months. The front...
yelp.com - user review - 09/12/2009
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5.0 of 5 stars.
Rating on Service:I have been bringing my BMWs here for the past 6 years. With mixed results I might add. But the last three times the service has been excellent!! The drop off and pick up procedures...
yelp.com - user review - 09/12/2009
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5.0 of 5 stars.
I enjoy car shopping especially when I run across world-class sales individuals and organizations. As someone who has been in enterprise software sales for a long time, I admire individuals with...
yelp.com - user review - 09/08/2009
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1.0 of 5 stars.
At the end of the day that my vehicle was promised to be ready, I was informed that they actually did not have all the parts to perform the repair that my car needed and that they had no idea when the...
yelp.com - user review - 08/28/2009
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5.0 of 5 stars.
I've been going to BMW SF for 8 years now. My service person is Chris M. He provides great service and guidance for me on my car. I'm not very mechanically inclined, so I appreciate his advice in...
yelp.com - user review - 08/27/2009
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5.0 of 5 stars.
I am a new owner of a pre-owned BMW. I had one bad experience at Weatherford and switched over to SF. The attention to detail was over the top. Chris was a great service advisor and I can't...
yelp.com - user review - 08/18/2009
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1.0 of 5 stars.
I've been meaning to Yelp about BMW of SF for a while and the time has finally come to put words to paper (er, 'puter). Anyway, I bought my BMW from another dealer two years ago and was given Jeff,...
yelp.com - user review - 08/16/2009
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5.0 of 5 stars.
I have been a customer of BMW of San Francisco since 1999. I purchased a new 740iL and two BMW K1200-RS motorcycles (one new and one used). I currently own a BMW X5 4.8i SAV which I purchased in...
yelp.com - user review - 08/15/2009
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1.0 of 5 stars.
Someone claiming to be from BMW of San Francisco sent Taylor B. and I several very harassing messages via Yelp's messaging program. This was all shortly after our reviews here. My previous update was...
yelp.com - user review - 08/13/2009
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1.0 of 5 stars.
RUDE! All I have to say is the sales guy was extremely rude and a major a$$hole! I was deciding on my next car and really wanted the BMW coup. I decided to come with my brother, who actually works in...
yelp.com - user review - 08/11/2009
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5.0 of 5 stars.
Like any good business, it lives or dies by it's staff. From the reviews it looks like there are a few bad seeds which is a shame because there are some good people there and they have definitely...
yelp.com - user review - 08/10/2009
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1.0 of 5 stars.
HORRIBLE, HORRIBLE Customer Service!!!! Year after year, it never changes. It sucks because it's the most convenient BMW dealership in the city but I would suggest making the trek to Marin or Berkeley...
yelp.com - user review - 08/08/2009
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5.0 of 5 stars.
I just purchased my BMW 330CiC in Nov2008 and brought in my car for servicing and maintenance 3 times and thank goodness that Cedric was randomly assigned to me the very first visit. He is friendly...
yelp.com - user review - 08/02/2009
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5.0 of 5 stars.
While I don't have experience with the repair department, one of the sales people is excellent. My daughter bought a new mini from Hans Wagner and he was very good. He provided us with excellent...
yelp.com - user review - 08/01/2009
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1.0 of 5 stars.
My friend needed to get oil for his 2009 328i, so we stopped here to find out what type he should put in. When we asked what type of oil he should use and where we could get it (since the service...
yelp.com - user review - 07/25/2009
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5.0 of 5 stars.
hm....I really can't relate to all these bad comments about BMW SF here!I've bought my car here since 3 years ago, and they have provided excellent service ever since!From the moment I bought my car...
yelp.com - user review - 07/19/2009
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1.0 of 5 stars.
BMW=Bumbling Mechanic named WaldoDo not buy or service any vehicle here, period! I've done both, trust me.(One star for the free car wash with purchase)
yelp.com - user review - 07/18/2009
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2.0 of 5 stars.
2.5 stars.Please don't expect friendly chit-chat from your service advisor when you come here. My bf was sitting in front of his for a full ten minutes even before he got acknowledged. Yes, his...
yelp.com - user review - 06/22/2009
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5.0 of 5 stars.
Wow, what a refreshing change from the experiences I've had with BMW dealerships in the past! I just finished buying my third bmw, this time through Alek, the internet sales salesman at BMW SF, and...
yelp.com - user review - 06/20/2009
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1.0 of 5 stars.
I'm a big fan of BMW but I'm very disappointed with BMW of San Francisco. I tried to return my leased 2006 330i (the least term is up) and BMW is trying to gouge me for money worse than the IRS....
yelp.com - user review - 06/17/2009
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4.0 of 5 stars.
i really don't know why everyone has such a bad opinion of this place. I've taken my wife's car here twice they were pretty good. only once they took longer than they told me it would take. the...
yelp.com - user review - 06/15/2009
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1.0 of 5 stars.
This is the worst BMW dealer I have ever been to. What makes matter worst is that this is the dealer that sold me my car! You would think they'd treat a customer better when it comes to service....
yelp.com - user review - 06/05/2009
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5.0 of 5 stars.
All those negative reviews were scary. But I took my 3 there anyway for the final service under warranty since I didn't feel like driving out of the city. They first told me that they can only provide...
yelp.com - user review - 05/26/2009
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5.0 of 5 stars.
GM and Chrysler are in Bankruptcy, and Ford is hanging on by their short and curlys. Why? Because they build crappy cars that can't compete with my BMW 3 series. I have consistently **7 years now**...
yelp.com - user review - 05/23/2009
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5.0 of 5 stars.
This is for their used car sales. We do not have experience with the service department. We were looking to replace a VW that was coming off a lease and decided to get a CPO X3 to take advantage of...
yelp.com - user review - 04/28/2009
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2.0 of 5 stars.
After I took delivery of my cute little Bimmer, Al Gore unexpectedly came to my house and declared Global Warming was cured wherever I drove my car.There was perfect weather on the drive home....
yelp.com - user review - 04/23/2009
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2.0 of 5 stars.
I think they're trying. Really, I do. But (to put my Simon Cowell face on for a second) it just may not be enough.I appreciate their service center calling me to keep me informed and to get approval...
yelp.com - user review - 04/22/2009
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1.0 of 5 stars.
This review is solely for their service department. It stinks.
yelp.com - user review - 04/20/2009
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1.0 of 5 stars.
I can't speak for their service department so this review only pertains to the sales department. Buyer beware if trying to buy a pre-owned car here. After nearly an hour of runaround I discovered they...
yelp.com - user review - 04/18/2009
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1.0 of 5 stars.
Unless you are a masochist who enjoys being treated like trash, please stay away from BMW of San Francisco. This is by far the worst car dealership I have ever experienced. Fascinating as it...
yelp.com - user review - 04/18/2009
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1.0 of 5 stars.
I finally got the check yesterday. Time elapsed since BMW was notified of ticket/ demand for reimbursement to actual reimbursement = 62 days
yelp.com - user review - 04/17/2009
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1.0 of 5 stars.
UpdateYou're no one until someone hates you! Already got hate mail on this one. Sweet. ==My BMWs themselves were great cars to drive. They handled well. This review is solely for this dealership and...
yelp.com - user review - 04/10/2009
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5.0 of 5 stars.
WOOHOO! AS GOOD AS IT GETS! I LOVE, LOVE, LOVE BMW of San Francisco. Enough said. : ) : ) : )
yelp.com - user review - 04/09/2009
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5.0 of 5 stars.
We (read as the "Lady K" ) have a BMW and we wanted to trade it in and see what we could get.... well we're upside down (we knew that) so we still have the car but I did get a free cup of coffee -...
yelp.com - user review - 04/06/2009
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1.0 of 5 stars.
An interesting thing just happened to me. I was given a message by a fellow yelper, telling me (literally) "to grow up" because I wrote the following. I was told that I wasn't being fair, was...
yelp.com - user review - 03/31/2009
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2.0 of 5 stars.
Shortly after starting to drive the car after service I realized that there is now a new noise that sounds like the rear windshield is rattling. Bah! I'll get it fixed in Texas.
yelp.com - user review - 03/23/2009
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1.0 of 5 stars.
Worst luxury car dealership I've ever been to. Sales people are rude, pushy, and it seems like they don't really care if they sell the car or not. If this is how they treat someone who's shopping on...
yelp.com - user review - 03/20/2009
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4.0 of 5 stars.
If you want your service-related issues to be dealt with - correctly - ask for EJ Martinez or Chris Mezzapelle. They'll make sure the job is done right -- the first time around.
yelp.com - user review - 03/17/2009
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1.0 of 5 stars.
Service department here is the worst I've ever had to deal with on both coasts. The worst. I can't speak for Sales but if those folks are anything like the service department, you can expect to have...
yelp.com - user review - 03/05/2009
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1.0 of 5 stars.
This review is purely for the service department (since I haven't bought a new car from them - although in talking to the car salespeople I think they are somewhat less slimy that the average).I used...
yelp.com - user review - 03/04/2009
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5.0 of 5 stars.
as a bmw owner i find the staff informative, helpful, friendly. And the Manager is HOT!
yelp.com - user review - 02/10/2009
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2.0 of 5 stars.
Very expensive. Not very helpful when asking questions or setting up appointment. Not that good with doing the work -- I usually have to take my car back for a follow-up, fix whatever they screwed...
yelp.com - user review - 02/09/2009
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1.0 of 5 stars.
I have had nothing but terrible experiences with this dealership and the continue to perform on a 1 Star Basis. They do not retain employees so every time you go in there is someone new. They do not...
yelp.com - user review - 01/13/2009
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4.0 of 5 stars.
Okay, I will admit that BMW of SF has gotten better over time. They've lost a few good sales guys over the years but have gained a few. You just have to deal with the right people. Alex (I'm going...
yelp.com - user review - 01/13/2009
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4.0 of 5 stars.
i must admit after reading all the reviews i was a bit hesitant going here to get my 328i serviced under warranty. the online appointment was so EASY and convenient. only thing is i requested...
yelp.com - user review - 01/10/2009
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1.0 of 5 stars.
After two BMW's with service problems, I come to the realization it was not the cars but the lousey service department. They just do not know how to fix these cars and frankly they don't care. Now...
yelp.com - user review - 01/08/2009
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1.0 of 5 stars.
Abssolutely horrible service. I was stupid enough to buy my car from them, and have the worst service ever. I made an appt. online last week for an appt. Monday at 9:20, I showed up 10 minutes early,...
yelp.com - user review - 01/08/2009
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1.0 of 5 stars.
This is by far the worst car dealership I have ever encountered. If you want terrible service by rude people, BMW of San Francisco is for you.
yelp.com - user review - 01/03/2009
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1.0 of 5 stars.
I'm 36 and I've purchased 6 cars in my life -- these guys are by far the worst I've encountered. Avoid buying a car here if at all possible. I was trying to purchase a pre-owned BMW. I got tired...
yelp.com - user review - 01/03/2009
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5.0 of 5 stars.
My hubby and I are fans of SF BMW. We got two of our BMW's here and each time it was with KEVIN Johnson. He's patient, to the point and always accommodating. Both times, the entire staff..from...
yelp.com - user review - 01/02/2009
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2.0 of 5 stars.
Taking your car here is like workin' for the man. It's uber pricey and I'm not totally convinced that they have your car's best ineterest in mind. It's like they don't want your car to last forever...
yelp.com - user review - 12/24/2008
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5.0 of 5 stars.
It surprises me that this place has gotten some bad reviews. I hadn't bought my car there (bought in TX) so my review is mainly of the Service Department. I recently passed my warranty period when...
yelp.com - user review - 12/23/2008
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5.0 of 5 stars.
I just purchased my fifth car in the last six years from BMW of San Francisco even though I live in the east bay. My wife and I are car nuts with very high expectations when it comes to customer...
yelp.com - user review - 12/22/2008
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5.0 of 5 stars.
bought a fully loaded M3 coupe here--- they're having awesome deals right now. go make an appointment with J.B.Service dept is great--- ask for Chris.
yelp.com - user review - 12/01/2008
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2.0 of 5 stars.
I'm giving you one more chance SF... i'm heading to weatherford for service if you disappoint again. which it sounds like it might....sadly...
yelp.com - user review - 10/26/2008
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4.0 of 5 stars.
I finally did take my MINI in for new tires (long story) and to get my exhaust tips replace (due to a recall). So far BMW of San Francisco has been prompt, courteous, and has done a good job with the...
yelp.com - user review - 10/15/2008
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1.0 of 5 stars.
Most people only go to BMW SF because of convenient location. I know I do. They know it and are extremely arrogant as a result. For sales, head out to the other Bay Area dealers and you're sure to get...
yelp.com - user review - 10/15/2008
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4.0 of 5 stars.
I have always had a great experience from SF BMW. I have bought my mini and 335i from here and both times the customer advisers had been very friendly and helpful. However, there is always room for...
yelp.com - user review - 10/13/2008
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1.0 of 5 stars.
This place blows. I had a dealer here who was incredibly rude to me and then called me to try to sell me a car. I know some books advise the rude salesperson technique, but personally I don't agree....
yelp.com - user review - 10/13/2008
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1.0 of 5 stars.
Please be careful when bringing your car here for service. Even with a warranty, you're really not sure if anything is really 100% covered.I've taken my CPO car in multiple times for various problems,...
yelp.com - user review - 10/05/2008
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4.0 of 5 stars.
I always hear horror stories about the service here but that hasn't been my experience. Granted, I didn't buy my car here, partly cause I hate that BMW San Francisco sticker they put on their...
yelp.com - user review - 09/29/2008
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2.0 of 5 stars.
Not the greatest customer service if you want to buy a car, which I actually wasn't going to, but my brother was. But if you want to get a date with one of the sales staff, this place is for you. I...
yelp.com - user review - 09/11/2008
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1.0 of 5 stars.
I would have given them 0 if at all possible. I have purchased cars from them in the past and have had excellent service from Cedric in the service department, however on my visit to buy a new car I...
yelp.com - user review - 09/03/2008
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4.0 of 5 stars.
I just picked up my 2006 CPO Pepper-White Mini Cooper S Convertible, and I have to say that I was very pleased with how friendly and helpful the staff were. Buying a car is never a picnic but Jason,...
yelp.com - user review - 08/31/2008
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5.0 of 5 stars.
I love these guys. I use to only drive Audis but then when I went to upgrade my car Audi offered me 4k less than BMW did. Additionally, BMW was able to offer me a great interest rate and a wonderful...
yelp.com - user review - 08/22/2008
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1.0 of 5 stars.
IF YOU BUY YOUR BMW HERE, CONSIDER YOURSELF WARNED.I bought a Euro-delivery BMW here and the process was extremely long, full of dealer mistakes and misrepresentations. For example, I was told the...
yelp.com - user review - 08/17/2008
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1.0 of 5 stars.
Probably one of the WORST BMW dealerships I have been to. I only serviced my car here once and that is enough. The service advisers are completely rude and unhelpful. The service itself was...
yelp.com - user review - 07/28/2008
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4.0 of 5 stars.
I would have given 5 stars, but they lost a star when the reason for my car going in the shop in the first place was not resolved properly, but you have to give a little slack as these modern engines...
yelp.com - user review - 07/28/2008
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4.0 of 5 stars.
Well, being that I'm a poor college student (HA!), what the heck am I doing with a BMW?!The Bimmers I've owned in the past are 5 series, and well over 10 years old, so the parts department and I have...
yelp.com - user review - 07/27/2008
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1.0 of 5 stars.
DO NOT BRING YOUR BMW HERE. TAKE IT TO WEATHERFORD BMW IN BERKELEY. I REPEAT: DO NOT BRING YOUR BMW HERE.Let me preface my review with a couple of quick notes: I am an incredibly easy customer. I...
yelp.com - user review - 07/19/2008
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1.0 of 5 stars.
Starting my review of bay area BMW dealerships is the one and only BMW of SFI live in SF. So naturally I checked this place out first. Found a great car, test drove it, etc. I should get the car...
yelp.com - user review - 07/14/2008
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5.0 of 5 stars.
This place was amazing. Our dealer or sales rep, I dont know exactly the position title, Jacqueline was so sweet. Super honest, fun and totally easy to make a deal with made buying the best little car...
yelp.com - user review - 07/11/2008
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1.0 of 5 stars.
Not only was the sales process an all day event, but the service department really pissed me off. Took 45 minutes to drop off my car for an oil change! I finally had to start yelling at people to...
yelp.com - user review - 07/08/2008
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1.0 of 5 stars.
Audi is just up the street... seriously. This has got to be the WORST shopping, purchase, and service experience in the state (if not country.) Sleazy, no-class sales jerks try to rip you off at every...
yelp.com - user review - 07/07/2008
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5.0 of 5 stars.
Any auto dealership is only as good as the people you deal with. I own a black on black 330Xi which I bought from GREG GEEN. Great buying experience - Greg really knows his cars, and is no BS when...
yelp.com - user review - 06/24/2008
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1.0 of 5 stars.
I must be the other Ken M's evil twin. I'm fine with that.If I could give these guys ZERO STARS I would. None of the sales people would give me and my wife the time of day. I guess my money wasn't...
yelp.com - user review - 06/24/2008
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1.0 of 5 stars.
It was by far the worst experience I had at a dealership. I went there to get a part for my Cooper and hated that place. I walked in and saw receptionists were just way too busy to chat and laugh....
yelp.com - user review - 06/05/2008
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5.0 of 5 stars.
I am kind of surprised that I had such a great service at this place. I live in San Francisco but work in east bay. I bought my 06, 325xi at Weatherford BMW in Berkeley. Recently ,my car wouldn't...
yelp.com - user review - 05/21/2008
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1.0 of 5 stars.
At last a business that is doing SO well that they don't need any business from me (or you, I'll warrant).How do I know this? Because they are so f'n rude when you go in to look at a $45,000 car that...
yelp.com - user review - 05/19/2008
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1.0 of 5 stars.
LOL, this place is a joke. DO NOT EVER COME HERE. REASONS ARE:-they will swirl your ur car when they wash it-they will make your interior filthy and dirty with oil spots-they will try to sell you...
yelp.com - user review - 05/17/2008
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1.0 of 5 stars.
the sales people here are very rude. i ended up buying my 528 at weatherford. they talk to you like you cannot afford the car when you are trying to negoiate. I dont need to be talked to that way....
yelp.com - user review - 05/11/2008
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1.0 of 5 stars.
I just noticed that I've been on a 3 star streak...time to break it.OK so we bought a used BMW from the original owner who used to be a mortgage broker (he can't afford to keep the BMW or his Benz- I...
yelp.com - user review - 05/08/2008
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1.0 of 5 stars.
This place is garbage...Came in here looking for a 328i coupe... knew what we wanted, black automatic, etc... Test drove the car with a salesmen named CHUCK TEETER... seemed pretty nice in the...
yelp.com - user review - 04/30/2008
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1.0 of 5 stars.
"Service" is horrible. Standing on line at the parts department - and you will - people bond over how terrible the place is. I thought I had bad stories..I was schooled by others left and right.You...
yelp.com - user review - 04/05/2008
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1.0 of 5 stars.
Also ZERO stars!The job postings for this dealership probably read something like this: Are you naturally a lazy, rude person? Do you have the ability to ignore customers for 20 to 30 minutes even...
yelp.com - user review - 03/27/2008
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5.0 of 5 stars.
I just ordered my 335xi for euro delivery with Alex H. I have to say, being a first time car buyer, this has been an absolutely pleasant experience. No hassles, I was able to get the price I wanted,...
yelp.com - user review - 03/23/2008
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4.0 of 5 stars.
i've only ever been here for maintenance under my warranty and have had a really good experience almost every time. this review is for BMW SERVICE.there have been a few times where i had a to wait a...
yelp.com - user review - 03/21/2008
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This place is a half-ass attempt at being a fancy car dealership. I'm originally from Southern California, and it seems like Crevier is the only place to go. I moved up here 4 years ago and this was the first...
citysearch.com - user review - 03/15/2008
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1.0 of 5 stars.
If I could give a rating of zero stars, I would. I've had experience with this dealership in three areas: car sales; car service; and motorcycle accessory sales. Descriptions of each appear below...1....
yelp.com - user review - 03/09/2008
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4.0 of 5 stars.
I ran into a parking curb and damaged my front bumper. I brought my car in. (The place is VERY easy to find at Howard and Van Ness) and was treated very well. My service rep listened to the whole...
yelp.com - user review - 03/06/2008
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2.0 of 5 stars.
Heads up, BMW cars are very fun to drive "BY FAR" especially the M-series, but when it comes to maintance and warranty it's the worst. Alot of problems such as electrical and maintance will occur,...
yelp.com - user review - 03/04/2008
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2.0 of 5 stars.
Two stars for Cedric alone, who is the best service manager I've dealt with period. Unfortunately, I have to reinforce much of what has been said about the overall operation at SF BMW. I purchased...
yelp.com - user review - 02/29/2008
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1.0 of 5 stars.
ZERO stars - avoid this place.We went to Sacramento to purchase our three series wagon after having more than one miserable experience with the salepeople at SF BMW. We should have known the service...
yelp.com - user review - 02/12/2008
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1.0 of 5 stars.
If this site allowed no stars, that is what I would have given them. That's right....no stars. I have to say that this was without a doubt the worst treatment I have ever had when trying to spend...
yelp.com - user review - 01/29/2008
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1.0 of 5 stars.
Currently so irritated and annoyed with the MINI service staff I could spit. Just as shifty as you would expect. My "full service extended warranty" and "complete service" that I have had with my...
yelp.com - user review - 01/21/2008
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1.0 of 5 stars.
Chalk this up for a lost for me. Went into the dealership 3 years ago and leased a 3 series BMW. Saleman suckered me into it and I walked out with a brand new car that I was upside down in. I knew I...
yelp.com - user review - 01/16/2008
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5.0 of 5 stars.
Unlike apparently everyone else in the world, I had a great experience at BMW of SF (service department). My transmission went out at 30,000 miles, a few months after the warranty expired. I called,...
yelp.com - user review - 12/20/2007
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3.0 of 5 stars.
Alright. I just read all of the reviews here, and I just bought a MINI there this weekend. Here is the long and short.1. They were asking well above MSRP. I said I simply will not pay that, period....
yelp.com - user review - 12/17/2007
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1.0 of 5 stars.
i have never encountered such a bunch of pricks in my entire life. i can't even go into detail without blowing a gasket.but i will say this: anyone who is purchasing a car, in full, with a check in...
yelp.com - user review - 12/04/2007
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2.0 of 5 stars.
Last year when i was shopping to buy my BMW, i tried SF location - BAD CHOICE! First of all, the place itself was too fake. There was a guy who helped me out (African American, but i forgot his name)....
yelp.com - user review - 11/26/2007
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1.0 of 5 stars.
Do not expect decent service or any respect from this dealership once they sell you your car.I have had multiple bad experiences with this dealership ever since I purchased my BMW from them. These...
yelp.com - user review - 11/19/2007
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1.0 of 5 stars.
RUN FAST and FAR. Bought a 5 series wagon. Wow, I didn't think I could be so stupid, but I was. Sleaziest sales and service experience I have ever had in my life. Bought a 740iL and 2 645Cics from...
yelp.com - user review - 11/15/2007
Full Review »
1.0 of 5 stars.
I've spent a lot of time in BMW dealerships, and this certainly is not the worst of them (that honor goes to Peter Pan). SF's service dept was actually helpful for warranty work on my 3 series.......
yelp.com - user review - 10/30/2007
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1.0 of 5 stars.
First experience for Mini of San Francisco was they were overpriced. Second experience with service.. overpriced they wanted $1000 to fix a wheel and put on a new run flat tire, so I took my mini...
yelp.com - user review - 10/27/2007
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4.0 of 5 stars.
Had a good experience at BMW of SF. Definitely way better than BMW of Mountain View. I like that when you walk in the door there is someone there to greet you, and they ask if they can help you with...
yelp.com - user review - 10/22/2007
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5.0 of 5 stars.
I really have to say that I have no idea why this place is rated so low. I toured seven BMW dealerships in 24 hours, test driving dozens. My experience with Gert at FS BMW was the best car buying...
yelp.com - user review - 10/10/2007
Full Review »
1.0 of 5 stars.
#3 for today... well, if work doesn't pick up anytime soon, i can seriously be writing nonstop...***Can someone please tell me what the point of making an appointment is?No, seriously, really....
yelp.com - user review - 10/09/2007
Full Review »
Terrible experience with them! They have the worse customer service ever!! Both sales manager and service manager are liars and bluffers! It all started when I requested a copy of my pre-certified inspection...
citysearch.com - user review - 10/08/2007
Full Review »
1.0 of 5 stars.
We went here to buy a Mini convertible. After waiting for half an hour for some bored sales rep to get off his websurfin' lazy ass, he sauntered over and after some chit-chat asked us if we really...
yelp.com - user review - 09/30/2007
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2.0 of 5 stars.
wow, lots of bad reviews here. for service, i give them 3 stars based on my (uneventful) experience with them for 1 service (just a checkup on a 12k mi car)... although i didn't really get any...
yelp.com - user review - 09/29/2007
Full Review »
1.0 of 5 stars.
These guys just don't care when it comes to service. I have a customer service guy who never calls me back. Once I finally moved up the chain of command, something got done. Now, when I have a...
yelp.com - user review - 09/28/2007
Full Review »
3.0 of 5 stars.
When I make an appointment at 9AM, I don't expect to be kept waiting in the lounge until 9:45. The only explanation I got was that they were overbooked that morning - well if that's the case, maybe...
yelp.com - user review - 09/28/2007
Full Review »
1.0 of 5 stars.
Take my advice. Go to BMW Concord. If you own a Mini Cooper especially and are looking to extend your three or four year maintenance agreement with Mini, you might be able to save hundreds of...
yelp.com - user review - 09/22/2007
Full Review »
5.0 of 5 stars.
I bought a Mini Cooper from Mini of S.F. a little over 5 years ago right when they first came out. I am not going to review the sales staff, which was fine, but instead I'm going to review their Mini...
yelp.com - user review - 09/16/2007
Full Review »
This was one of the worst customer service experiences of my lifetime. It took 2 hours to get in and drop the car off before I could get on the road. The service rep had no recollection of who I was or what I...
citysearch.com - user review - 08/30/2007
Full Review »
1.0 of 5 stars.
just bought a bmw 325i wagon, wanted to change the microfilter and they quoted me $250...this is a $40 part (even seen them for less), and found out i can DIY in minutes...i've been there before to...
yelp.com - user review - 08/29/2007
Full Review »
2.0 of 5 stars.
The Good- An easy to spell, easy to remember and easy to abbreviate name. The waiting area has free popcorn in the afternoon and donuts in the morning. Coffee and bottled water, too.The Bad- * Auto...
yelp.com - user review - 08/25/2007
Full Review »
1.0 of 5 stars.
A visit to this place is proof enough that monopolies suck. I've owned two BMWs and will never buy one again if I have to go to these guys for service. The wait times for those with appointments are...
yelp.com - user review - 08/14/2007
Full Review »
1.0 of 5 stars.
OK... Seriously... why do I see so many cars driving around with this sticker? I guess we just can't be bothered to leave the city or shop around for a car these days. I know we're all busy....
yelp.com - user review - 07/27/2007
Full Review »
5.0 of 5 stars.
It sounds like I'm the exception here, but I had a great experience at Mini of San Francisco. The salesperson that helped me was very helpful and I didn't feel rushed or pressured. They do get busy,...
yelp.com - user review - 07/23/2007
Full Review »
1.0 of 5 stars.
Kinda like saying which dealer is less bad. Sonnen is bad, SF BMW is really bad. Take the 'M' there for it's yearly checkup. The sales dudes are friendly and seem eager to please. They don't have...
yelp.com - user review - 07/10/2007
Full Review »
4.0 of 5 stars.
The free maintenance program for BMW is one of the best. They really do treat you well and kiss your ass. After all, you are paying for a luxury vehicles.Online scheduling that worksFree cofee and...
yelp.com - user review - 06/27/2007
Full Review »
1.0 of 5 stars.
Here's a neat little story...I bought aftermarket taillights - no big deal. They're exactly the same as the taillights that come with, except the color or the plastic is clear, not yellow. Well, now I...
yelp.com - user review - 06/20/2007
Full Review »
1.0 of 5 stars.
So I traded my old BMW for a newer one at a dealership in Oakland. Three months later BMW of SF gave out my personal information to the next new owner! Maybe the new owner will give SFBMW 5 stars, but...
yelp.com - user review - 06/19/2007
Full Review »
1.0 of 5 stars.
Very poor service. The only reason I put up with them is because of the warranty servicing. Otherwise, don't spend your own money on those people.
yelp.com - user review - 06/17/2007
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5.0 of 5 stars.
BMW SERVICE:Chris Mezzapelli is fantastic....... Excellent communication, great customer service. Be sure to give him 5's.Motorcycle Service: Great.....
yelp.com - user review - 06/10/2007
Full Review »
1.0 of 5 stars.
Zero Star but Had to select one to post. This is the story... November 15: Brought car in to be serviced for repair of convertible top.November 18: Picked up car from the repair shop at close of...
yelp.com - user review - 06/02/2007
Full Review »
2.0 of 5 stars.
I give BMW SF 2 stars because Yelp wouldn't let me give Weatherford zero stars (I had to give them one). And BMW SF is only slightly better than Weatherford.I hate hate hate snooty sale reps. This...
yelp.com - user review - 06/01/2007
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4.0 of 5 stars.
My new 328i got a flat 6 weeks into its life at 1,175 miles. I brought my car in and they tested the tire and replaced it at the fair market value for the tire (I checked the price on Bridgestone's...
yelp.com - user review - 05/26/2007
Full Review »
1.0 of 5 stars.
Yes stay away from this dealership! ( 1 star because there's no way to give a NO-Star"I'm looking in the car, opening all the doors, checking out the features. . .and still no one approaches you. Hmm,...
yelp.com - user review - 05/26/2007
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2.0 of 5 stars.
OK for service if you must have it done in San Francisco but not the place to purchase. Of course you could consider a different brand of car altogether and avoid all the hype. My next car might be a...
yelp.com - user review - 05/18/2007
Full Review »
1.0 of 5 stars.
Go to East Bay mini in Pleasanton. It's really worth the discount. The service center in San Francisco truly sucks. Jeff and Jenny work there and will blow you off and be as rude as possible as if...
yelp.com - user review - 05/15/2007
Full Review »
1.0 of 5 stars.
I was interested in a BMW MINI, and well i decided to go in here with hubby to see what they got and maybe test drive one.....well, first of, we had no help, everyone seemed "busy" and i don't...
yelp.com - user review - 05/12/2007
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2.0 of 5 stars.
so i took my one year old mini cooper s in for its very first service here yesterday. a few things i should mention first. i test drove the mini here at this dealership, but ended up ordering/buying...
yelp.com - user review - 05/11/2007
Full Review »
3.0 of 5 stars.
Scheduled MaintenanceThis was the first time at this dealership. I went to pick up the car from the dealership after it's scheduled maintenance. The dealership was clean. I walked in and they...
yelp.com - user review - 05/11/2007
Full Review »
4.0 of 5 stars.
The sales people were very snooty, so I bought my car from the mountain view dealership. I have my car serviced here though, and they've done an awesome job each time (well its yet under warranty, so...
yelp.com - user review - 04/21/2007
Full Review »
1.0 of 5 stars.
if you want to pay an over MSRP premium for everything, this is your place. if you want a great deal go to stevens creek bmw.poor managment, cold dealership. its a shame they represent our city.
yelp.com - user review - 04/17/2007
Full Review »
5.0 of 5 stars.
had an good professioal expierence with tony danai in their service department. my new 335i had a running problem at about 285 miles!, well pissed off could not describe it. tony took control of the...
yelp.com - user review - 04/05/2007
Full Review »
3.0 of 5 stars.
Why is it so hard to find a BMW dealer where the people are cheerful and helpful ?Reasons this place is better than Peter Pan (San Mateo) or Mountain View - more spacious - easy to get appointments...
yelp.com - user review - 03/19/2007
Full Review »
2.0 of 5 stars.
The first time I went to this place for an oil change for my 325i was a breeze. Juan Martin was very friendly and got me everything I wanted. Since I work two blocks away from the place, I dropped it...
yelp.com - user review - 03/15/2007
Full Review »
2.0 of 5 stars.
ME: Hey, the windows seem to be broken on our car, which is still under warranty... oh, and the side mirrors too... Anything you can do? THEM: Sure! How about we take your car for almost 3 weeks,...
yelp.com - user review - 02/11/2007
Full Review »
1.0 of 5 stars.
BMW already has a bad reputation in my eyes. Once you buy their cars that break down every other month they turn their back on you in terms of service. The Southern California dealers are easier to...
yelp.com - user review - 02/11/2007
Full Review »
1.0 of 5 stars.
the worst dealer experience i have ever had. i used to own a bmw z3 and thought i was going to get the same kind of service but NOOOO. mini of san francisco treats you as if you own a skate board. the...
yelp.com - user review - 02/06/2007
Full Review »
1.0 of 5 stars.
"I'm interested in buying a Mini." Keika said.The salesman looks at Keika's boyfriend."Are YOU interested?" replied the retard Mini seller."Um...this is all HER." answers the boyfriend pointing at...
yelp.com - user review - 01/29/2007
Full Review »
BMW cars practically sell themselves. Maybe the sales people here realize that, but that doesn't mean this dealership should hire a bunch of unprofessional clowns who take that to heart. It's still a business...
citysearch.com - user review - 01/25/2007
Full Review »
5.0 of 5 stars.
1/19/07UPDATE for Part 2: I know, I have upgraded this to 5 stars from 3...and here's why - I went to pick up my car today and everything was fixed as promised and then some (I had forgotten about...
yelp.com - user review - 01/18/2007
Full Review »
5.0 of 5 stars.
you get lots of free stuff while you wait, from soda and coffee to bagels and popcorn!if there's a part that you need the same day, they'll always have it at an above average yet reasonable price,...
yelp.com - user review - 12/22/2006
Full Review »
4.0 of 5 stars.
A MINI dealership is more like a car store than a car sales lot. The layout of the whole operation is more comfortable than your average dealership and no one hassles you to 'get in this car today'. I...
yelp.com - user review - 12/18/2006
Full Review »
4.0 of 5 stars.
Sales department ok, but service department is #1 in my book. Get treated like a star everytime! Only thing I'd recommend is that they give more than a $15 voucher for a taxi ride to get to where you...
yelp.com - user review - 12/14/2006
Full Review »
1.0 of 5 stars.
Such an ordeal for service. If they paid me to bring my darling car in again, I would rather pay twice to take it somewhere else. My window broke and I was heading out of town on business for a week...
yelp.com - user review - 11/19/2006
Full Review »
4.0 of 5 stars.
Wanted to buy a Mini Cooper S last year. Checked out BMW SF and was told that they could get me my custom-ordered Mini in 3 - 4 months. OK - not too bad, but wait.... they wanted $2500 OVER STICKER....
yelp.com - user review - 11/12/2006
Full Review »
1.0 of 5 stars.
Horrible. We tried to talk to a few people here and finally got a guy named Be-do or speedo or something. He never left his desk. Told us we couldn't find a MINI in the range we wanted. SO, we left...
yelp.com - user review - 11/05/2006
Full Review »
4.0 of 5 stars.
Not a bad experience. I drove off in a new car and felt good about the deal I got. I worked with Allison. She was really green, but worked hard and got the deal done fairly quickly. One bad part,...
yelp.com - user review - 10/18/2006
Full Review »
2.0 of 5 stars.
Nice staff and service and everything, but outright lies about pricing. Claims are that the prices are just as low if not lower than dealers outside the city because they know that nobody comes into...
yelp.com - user review - 09/30/2006
Full Review »
3.0 of 5 stars.
ok
yelp.com - user review - 09/05/2006
Full Review »
5.0 of 5 stars.
satisfaction with a dealership comes with the service one experiences with the individual sales or service representative..experience from start to finish with bmw of sf was 5 stars all the way....my...
yelp.com - user review - 09/04/2006
Full Review »
After having the misfortune of getting my two passenger side doors severely dented from some hoodlums foot, I have the pleasure of getting repairs done through their body shop. My poor car looked so bad when I...
citysearch.com - user review - 09/03/2006
Full Review »
1.0 of 5 stars.
I feel they took advantage of my inexperience with automobiles as a woman, and I still cannot believe they treat a customer who gave them eighty thousand dollars for a vehicle so poorly.Poorly...
yelp.com - user review - 08/15/2006
Full Review »
1.0 of 5 stars.
Went here last summer and none of the salespeople wanted to help me..so I just wandered around looking at the clipboard of what used cars they had for sale, the service area, the prices on various...
yelp.com - user review - 08/03/2006
Full Review »
1.0 of 5 stars.
I took my car in for service once. When I first got there I was hopeful, since they appeared to be systematic and all; only to find out later that their sales advisors have NO knowledge of their own...
yelp.com - user review - 07/21/2006
Full Review »
1.0 of 5 stars.
Avoid!!!The service department is only deceptive and inept.After not properly servicing my car and attempting to massively overcharge me, the service person had the audacity to request that I fill out...
yelp.com - user review - 07/12/2006
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2.0 of 5 stars.
I have been a customer since 1998 and bought a new BMW motorcycle from BMW of SF and I should have seen the signs when I tried to buy and got ignored until I complained to the manager, Larry, who is...
yelp.com - user review - 07/02/2006
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3.0 of 5 stars.
I can't say anything for their car department, but their bike shop was filled with helpful people. Though it did cost me $600 bucks to get my bike lowered. But they were fast and seemed to know...
yelp.com - user review - 06/22/2006
Full Review »
1.0 of 5 stars.
I wish they would open another MINI dealer in SF. Maybe it would make MINI of SF bring up there service to where it should be. I know that MINI's are hard to find with out special ordering them. I...
yelp.com - user review - 06/13/2006
Full Review »
2.0 of 5 stars.
Got me an X3, yea total yuppie. Love the car, hate the service. Had to ask twice to get someone to just come out and check out why my keys were randomly not locking and unlocking. They really need...
yelp.com - user review - 06/13/2006
Full Review »
1.0 of 5 stars.
The Good:-Talking to Arti (the only good salesman there)The Bad:-Takes a very long time to set up an appointment (took me 4 days)-After leaving your vehicle for service, you only get a freakin' $10...
yelp.com - user review - 06/08/2006
Full Review »
5.0 of 5 stars.
I'm sure I've been programmed into my service department specialist cell phone's speed dial. I'm always doing something janky to my car. I pester him quite often. Typical conversation:M: Help!...
yelp.com - user review - 05/24/2006
Full Review »
2.0 of 5 stars.
No amount of free coffee and snacks can make up for condescending often poor service that actively tries to avoid warranty fixes, bloated service prices, and crazy dealer added mark-ups on car sales....
yelp.com - user review - 05/02/2006
Full Review »
1.0 of 5 stars.
The worst BMW dealership I've ever been in. The service here is terrible. I've never felt so irritated or annoyed with a dealership. Unprofessional and ego-maniacal. Move on to the next town to...
yelp.com - user review - 04/02/2006
Full Review »
1.0 of 5 stars.
Not the best service dealership around. Often a long wait, whether dropping off the car or picking up. The service agents seemed super busy sitting at their desk but it just makes one wonder?? A...
yelp.com - user review - 03/19/2006
Full Review »
2.0 of 5 stars.
Well, if you want a car, go somewhere else. Ladies, if you want a date, go here. I was asked out to dinner within 5 minutes of test driving the new 325i. Who needs online dating when there's the...
yelp.com - user review - 02/01/2006
Full Review »
1.0 of 5 stars.
WOW! I'm so shocked by their customer service and sales. I went in to go look at the new E90 330i. There was one salesperson... and so slow to be greeted by him. It felt as though he didn't want me to...
yelp.com - user review - 01/29/2006
Full Review »
2.0 of 5 stars.
This place is a bit full of itself and their salespersons (I'm only trying to be PC, the only woman I saw in the joint was the hottie at the reception counter) and tech people are not as knowledgeable...
yelp.com - user review - 01/25/2006
Full Review »
1.0 of 5 stars.
Frankly, this dealership sucks. When I was first looking at various cars, z4, 328, mini, etc... i checked out this place and had the most unintelligent bmw salesman ever. so anti-enthusiastic, he...
yelp.com - user review - 11/23/2005
Full Review »
1.0 of 5 stars.
Staff is very friendly but service slow. I usually waited 30 to 45 minutes to see a service representative (even with an appointment). Now that my car is out of warranty I will go elsewhere.Update...
yelp.com - user review - 09/13/2005
Full Review »
1.0 of 5 stars.
Worst service experience of our lives. Sick of bringing our car in after we left the lot with our pre-owned vehicle purchased here - only to have brake repair, bulb replacements (at least 20), and...
yelp.com - user review - 08/13/2005
Full Review »
2.0 of 5 stars.
They were nice to me when I bought my convertible, but the oogling, glarring, and subtle remarks were very unprofessional. I like to flirt and be flirted with, but not by these guys.
yelp.com - user review - 05/04/2005
Full Review »
4.0 of 5 stars.
This is a good but not great BMW dealership. Their service department could be better, as they need more service bays and more loaner vehicles. They have a friendly staff and a large inventory of new...
yelp.com - user review - 04/27/2005
Full Review »
5.0 of 5 stars.
I have my motorcycle serviced here. How bad can a place that gives free donuts and coffee on the weekends be? The customer service is great, too (which is why they're able to convince fools like me...
yelp.com - user review - 04/26/2005
Full Review »
3.0 of 5 stars.
Yeah, these boys can still dance, but they have gone from handsome to eyesores. The new Z4, the new 7, and the new 5 look like the unfortunate products of a too-confined breeding stock. The upcoming...
yelp.com - user review - 04/17/2005
Full Review »
4.0 of 5 stars.
I drive a Mini I bought from here and, I gotta say, that being serviced by a BMW dealership doesn't suck. Free bagels and good coffee in the morning and espresso if you want. The customer service is...
yelp.com - user review - 04/15/2005
Full Review »
2.0 of 5 stars.
Went to test drive the Z4. Sales guy had about as much enthusiasm as a Ben Stein in Ferris Bueller's Day Off. Shouldn't they say hello when you walk in the door? Wal-Mart even figured that one out.
yelp.com - user review - 02/02/2005
Full Review »
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