Southern States Imports

User Reviews of Southern States Imports

No help at all, worse than the DMV!

I hate to repeat what everyone has just said but this place is a joke. There is no concept of customer service in the "customer service" dept. I called in only to be routed around and around and around.I think...
citysearch.com - user review - 11/24/2008
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DO NOT UNDER ANY CIRCUMSTANCES TAKE YOUR CAR HERE!!!

Even if your car breaks down right outside this dealership, DO NOT bring your car here to be fixed, unless you are OK with them ordering a thousand dollars worth of parts which wont fix your car, and oh yeah,...
citysearch.com - user review - 10/17/2008
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this is a scam...lies lies lies

Avoid the Southern States automobile lot at all costs. The service was horrible and after speaking with the sales manager over the phone and then meeting her in person, I was told 2 totally different things....
citysearch.com - user review - 08/01/2008
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Worst Serive experience I have ever had!!

My car died on a Thursday night coming home from work, I identified it as an alternator problem. I had the car towed to the dealership and they indicated they could not get to it till Monday. Over the weekend....
citysearch.com - user review - 07/18/2008
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Service Department , I would not recommend!! by Millard H. at InsiderPages

My car died on a Thursday night coming home from work, I identified it as an alternator problem. I had the car towed to the dealership and they indicated they could not get to it till Monday. Over the weekend....
citysearch.com - user review - 07/18/2008
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Bad experience with service department

While I can't speak to their car sales, I had a pretty bad experience with their service department. There was just a lack of professionalism. Vacant service desks, service desks that must compete with the...
citysearch.com - user review - 01/08/2008
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great experience

Purchased our Hyundai Sonata last Saturday at Southern States aftew walking out of another Hyunday dealership. The whole experience was great. Our Sales person, Luster, was fantastic, no pressure at all. We...
citysearch.com - user review - 12/18/2007
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Feeling Ripped Off at Southern States

I purchase a Hyandai Santa Fe in 2001 thinking I would keep it until I paid it off and have a few years without a car payment. WRONG! I've had nothing but trouble with this vehicle. The service dept. is the...
citysearch.com - user review - 09/10/2007
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Ask for Gene Isaac....

I just purchased a 2007 New Beetle Convertible from Southern States and was very impressed with Gene Isaac. He was very prompt in responding to emails and I felt no high pressure sales at all. We came to an...
citysearch.com - user review - 04/30/2007
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Extremely high-pressured sales. Sales Manager personally insulted me. Avoid these guys at all costs!!! :o(

Avoid this place! I spent over two hours at this dealership and was kept waiting over and over again while the salesmen talked back and forth with the sales manager. I was passed around to three different...
citysearch.com - user review - 01/17/2007
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Not worth the hassle to deal with this service department.

Improper service perfomed. Unauthorized service performed. Details: I had a stutter during accelleration and my check engine light was on; additionally A/C was no longer cold (which was serviced 1 year ago by...
citysearch.com - user review - 08/25/2006
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Expensive routine service

I am having a difficult time finding any honest dealerships for Hyundai vehicles to offer a reasonable 30,000 mile service. They are ranging from $329 (at SS) to $547 (in SC). All the 30,000 mile service for a...
citysearch.com - user review - 08/10/2006
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terrible.

i hope i never have a reason to go back to this dealership. the people are rude and the service is highly overpriced. i purchased equipment and they told me i would have to wait another week and drive another...
citysearch.com - user review - 07/27/2006
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Horrible Service

I wouldn't go back here if you paid me. I called 4 times over the course of a week with no returned messages. They had called me the week before and left a message but I was out of town. When I asked a service...
citysearch.com - user review - 06/14/2006
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FRIGHTENINGLY BAD SERVICE DEPT!!!!!

It would take me 10 pages to detail all of the problems I had with this service dept. in order to have a minor repair done. While I have previously had a good experience with other members of the service...
citysearch.com - user review - 04/17/2006
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User review by dc55

SERVICE AND SALES WAS EXCELLENT BEST SERVICE I HAVE HAD IN RALEIGH!!!
citysearch.com - user review - 04/05/2006
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OUTSTANDING SERVICE

I had my 2005 Maxima in for service recently and was treated professionally and courteous. Over the last year the service dept has made great strides in customer satifaction. I'm looking to get my daughter a...
citysearch.com - user review - 01/27/2006
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chrisw44

The service at Southern States Nissan hasn't always been excellent, but my last three visits have been outstanding. What a difference in the last year or so with new management and personel. I wouldn't go any...
citysearch.com - user review - 01/18/2006
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My Beetles Homeland

I purchased my beetle from this southern states. They have a pretty good selection of vehicles. I did some research before I went to buy, and really I knew MUCH more about the VW than the sales peopl...
judysbook.com - user review - 01/15/2006
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Bad, bad service department - broken windshield

I had my Passatt in to have the windshield wiper motor replaced. Went to pick up the car, paid my $440 dollars, filled out a review (before seeing my car) - get out to the car and the windshield is broken. The...
citysearch.com - user review - 12/15/2005
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Good Service for Subarus!

My husband and I really appreciate the service we receive at Southern States. We feel that the technicians are knowledgeable and friendly. Dealer services do cost more, like with every type of vehicle, but we...
citysearch.com - user review - 11/03/2005
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What happened to the service???

Unlike the other reviewers, my experience with the service department at Southern States HAD been quite positive. I'd bring my car in, a service manager would come out to meet me, add it to the work schedule,...
citysearch.com - user review - 09/06/2005
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You have got to be kidding me

Nothing but problems with the Southern States VW Service Department. It's impossible to get anyone on the phone and when you do--service is horrible. My malfunction indicator light (MIL) came on and "service"...
citysearch.com - user review - 07/26/2005
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Don't buy a used car here

After the salesman greeted me with a wad of chewing tobacco in his mouth, things went downhill. After agreeing to a price and signing the paperwork, I proceeded to get the insurance transferred. About 10 days...
citysearch.com - user review - 04/08/2004
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This place is pathetic

Talk about horrible customer service. I think the staff is brain dead and the management is even worse. What a terrible representation for Volkswagon. Never take your vehicle here for service. I wouldn't take...
citysearch.com - user review - 03/20/2003
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Service Dept is HORRIBLE

Service Dept is terrible...absolutely terrible. Takes forever to get someone on the phone. When you do they're so backed up you can't get in for 2 weeks. Took my car in after waiting forever for my appointment...
citysearch.com - user review - 12/03/2002
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VW Service. Ring ring ring

Once you actually reach someone in the SS Raleigh VW service dept, they're great. But I've had days that I've literally called back over a dozen times before I could get someone to answer the phone. The actual...
citysearch.com - user review - 11/05/2002
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Absolutely horrible

The service department is a joke. I have been trying to schedule regular maintenance for over a week now with no success. No one answers the phone during regular business hours. If some one actually does...
citysearch.com - user review - 10/01/2002
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Absolutely horrendous customer service

Took my wife's 2000 Jetta to SS to have broken window fixed. Service dept did a great job fixing the window a couple of days ahead of their original estimate. Customer service since then has been truly...
citysearch.com - user review - 09/27/2002
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AWSOME

I shopped the net for three weeks before getting my Beetle. My best deal came from a dealer in VA. but I wanted to stay local. Called Southern States in Raleigh and spoke to the sales mgr they beat the deal by...
citysearch.com - user review - 08/20/2002
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