Urban Fauna

User Reviews of Urban Fauna

You can get better customer service from a moldy hot dog.

Stuffy, uptight, holier than thou, rude, not willing to go above and beyond, more than willing to argue, untrained or staff with "just don't care" attitude. Tried to take a $1,000,000,000,000,000 leash back...
citysearch.com - user review - 08/01/2008
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There's No Place Like Home... I Mean Urban Fauna

My girlfriend and I have been taking our dog to Urban Fauna for a few years. We absolutely love the place. Most importantly, of course, is our dog, who is treated like a King when he is there. But Urban Fauna...
citysearch.com - user review - 12/17/2007
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Doggie Day Care Addiction!

After experiencing a few doggie day cares in Portland, I finally found Urban Fauna. Not only is their staff and service outstanding, but they treat my most precious friend, my dog, like family. He is not just...
citysearch.com - user review - 12/13/2007
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Don't Bother!

If you are in the Pearl District and need pet supplies, hop in your car and drive to Beaverton or Gresham or maybe even Hood River and you'll be finished with the transaction long before you'd get out the door...
citysearch.com - user review - 12/08/2007
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Great Groomer for Yorkies

I regularly take my yorkshire terrier to be groomed at Urban Fauna. It is the only groomer in downtown who actually does a thorough job. They always groom my dog exactly how I want him to be groomed and make...
citysearch.com - user review - 11/11/2007
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Well...it is near my house.

The retail side of this place is terrible. Being new to Portland with a broken foot I was forced to go there for all my dogs needs. The staff is nice but nobody seems to be working. Most of the time I don't...
citysearch.com - user review - 10/18/2007
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Terrible customer service

The only thing this place has going for it is location. When I come in with my dog to get groomed I seem to get slightly better service than when I come in to buy other types of pet supplies. I guess that must...
citysearch.com - user review - 09/09/2007
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LOOK AT THE EXPIRATION DATE!

This place is so convenient for me since there aren't many pet supply stores in the pearl but I'd rather drive out to Beaverton than buy products here. If you must shop here, look at expiration dates on items....
citysearch.com - user review - 08/19/2007
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horrible customer service

the manager is really a grump, tried to get answers to a few questions in the store and got the runaround. The grooming service is horrible, my dogs came home looking like they went through a tornado. Not on...
citysearch.com - user review - 08/11/2007
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Doggie Day Care is Convenient and Competent.

I'm a big fan of their doggie daycare. I have an older, smaller dog and they have a special small/quiet dog area and they give him a senior citizen discount. The people who take care of all the dogs are as...
citysearch.com - user review - 07/03/2007
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horrible customer service

we have cockers and went in to the grooming area for grooming. When we picked up our dogs they had mats all through their fur. It took a trip to our vet and numerous hours combinh out their fur little by...
citysearch.com - user review - 11/25/2006
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Beyond rude

We went in for a doggie daycare interview appt for our Lab. The employee who booked our appointment apparently made a mistake and put it in at a time that wasn't convenient. Although it wasn't our fault, the...
citysearch.com - user review - 11/21/2006
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The Worst Service

You know that place where you come in and the person behind the counter is talking about her personal life on the phone? And you try to buy something and they sigh and roll their eyes at having to take your...
citysearch.com - user review - 11/07/2006
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A Fun Place for Pet Owners by Kim R. at InsiderPages

This is an upscale pet store located in Portland's Pearl District. I'm from the suburbs and am used to the huge pet stores, so this friendly cozy pet store was a fun change. There were lots of unique toys and...
citysearch.com - user review - 09/06/2006
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Worst grooming service ever!!!!

I used to take me dog to get groomed regularly. One time I left him there and after a couple of hours I received no phone call letting me know that he was done. I called them and they said they had'nt even...
citysearch.com - user review - 06/28/2006
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avoid the grooming area

These people are so rude, they actually act like they are doing you a favor for booking a grooming appt. They forgot it's the customer who pays, without us there will be no business for them! I will NEVER call...
citysearch.com - user review - 03/24/2006
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expensive by james m. at InsiderPages

this palce is pretty expensive when it comes to grooming services for your pets. their customer service is alright but it can be improved by making some small changes to it. they take good care of the pets...
citysearch.com - user review - 11/07/2005
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Urban Fauna by Brian F. at InsiderPages

You don't have to travel to the suburbs for your pet supply needs, since Urban Fauna, while certainly not a pet superstore, is more than capable of providing you with all your pet supply needs. They even offer...
citysearch.com - user review - 10/04/2005
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Really cute pet outfits but kind of pricey by nancy s. at InsiderPages

I love Urban Fauna for the great selection of toys and outfits one can buy for a pet. They actually have a woman who hand sews some of the most adorable puppy clothing you could ever want to see. They are a...
citysearch.com - user review - 09/12/2005
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Best doggie supply store in Portland by Leslie L. at InsiderPages

This is a dog's paradise: a pet supply store where they can go off-leash! Urban Fauna offers dog, cat, horse, bird, and fish supplies, as well as doggie daycare and grooming. The doggie daycare area has a...
citysearch.com - user review - 08/28/2005
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Expensive grooming and not the best customer service by Stela D. at InsiderPages

Well I took my friend's poodle to get groomed here and when I picked her up she seemed traumatized. Couldn't wait to get out of there. The front desk lady seemed to be out of it when asking for payment. I had...
citysearch.com - user review - 05/31/2005
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Downtown Pet Supply Mecca

Hey, if you work downtown, and your pet shopping is limited to your lunch hour, this is the place. All the best food brands are represented, helpful accesories, and hella cute odds and ends abound.
citysearch.com - user review - 11/18/2004
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Getting Better

The selection is still high quality with lots of variety. My first impressions were negative, due to rude, snooty service. In recent trips, the employees have become increasingly helpful and friendly. Despite...
citysearch.com - user review - 03/26/2003
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