Volkswagen Pasadena

User Reviews of Volkswagen Pasadena

Yelp.com Review - by Rebecca F.

4.0 of 5 stars. Here I am, almost 3 years later, unbelievably buying ANOTHER car from Pasadena VW. As you can see in my previous review, I had a terrible experience the first time around (left waiting for about 5...
yelp.com - user review - 09/23/2009
Full Review »

Yelp.com Review - by Romeo P.

2.0 of 5 stars. This review is for the service department.I have gone in a couple of times for continual loss of tire pressure, dead coil pack, and a brake light switch recall that caused shifting auto transmission...
yelp.com - user review - 08/13/2009
Full Review »

Yelp.com Review - by M T.

1.0 of 5 stars. The one star is for the friendly man at the service department desk, George. Everything else about this place sucks. They charge up the ass for every little thing, although that is true for any VW...
yelp.com - user review - 07/26/2009
Full Review »

Yelp.com Review - by Kristy I.

1.0 of 5 stars. I totally agree with the other reviewer. One mechanic (young, caucasion, curly haired) was a complete asshole to my parents, and I've literally had to bring my car in every 2 months because of random...
yelp.com - user review - 07/23/2009
Full Review »

Yelp.com Review - by Greg N.

1.0 of 5 stars. I originally gave them four stars based on the sales experience. Now I am reducing them to one star based on the service. I bought a brand new 09 car and purchased the premium warranty coverage. At...
yelp.com - user review - 06/24/2009
Full Review »

Yelp.com Review - by clark i.

2.0 of 5 stars. I'll preface this by saying, "This is a dealership: Set your expectations accordingly." My relationship with this dealer has been mixed. Some days I think they're great because of their amazing...
yelp.com - user review - 05/05/2009
Full Review »

Yelp.com Review - by Andrea O.

4.0 of 5 stars. I took my Beetle in for the 2.5k service today and they did a really good job! They even fixed my long-time problem with the red thermometer flashing whenever I drive. The place I used to go to told...
yelp.com - user review - 04/30/2009
Full Review »

Yelp.com Review - by Jeffrey M.

4.0 of 5 stars. I used to take my '03 Jetta GLI to the VW dealership in Covina, but after multiple letdowns I decided to take my car here since it was close to my girlfriend's house. Of the many occasions that I've...
yelp.com - user review - 04/07/2009
Full Review »

Sales Department is okay but Service department sucks by LUCY t. at InsiderPages

I bought 2 cars from this place and was pretty happy. I dealt with 3 total sales guys and can say that only 1 of them made it worth while. His name was K.C. and he really went out of his way to find the car I...
citysearch.com - user review - 02/10/2009
Full Review »

Yelp.com Review - by Crystal W.

2.0 of 5 stars. Yeah, as you can tell this dealership sucks. I can only comment on their service department though not their sales. I brought my Passat in a few years ago because a repair light kept going off in my...
yelp.com - user review - 01/22/2009
Full Review »

Yelp.com Review - by Nancy P.

1.0 of 5 stars. I'm not even sure this place deserves 1 star.We have been taking our VW Beetle here for maintenance. Normally it's an oil change, no biggie. But when we actually need to get engine work done, it was...
yelp.com - user review - 01/14/2009
Full Review »

Yelp.com Review - by Bryan F.

2.0 of 5 stars. The numbers are out today, and the sales for VW Rabbit were down 21.1% in December. VW Pasadena is smoking some strong Teutonic crack when my sis and I came in and test-drove a Rabbit with a $1,300...
yelp.com - user review - 01/05/2009
Full Review »

Unbelievable! by Kristine T. at InsiderPages

I leased a 2006 Passat from this dealership. What a horrible 3 years! One example: I had to get a repair done for some sensor and they advised me it would take a couple of days. I come back to get the car and...
citysearch.com - user review - 11/12/2008
Full Review »

Yelp.com Review - by ROSEANNE F.

1.0 of 5 stars. I was glad, in a weird way, to see that just about everyone else has had a bad experience with this place. My 2003 VW New Beetle was purchased as a certified pre-owned and it has been a lemon from...
yelp.com - user review - 10/21/2008
Full Review »

BEST SERVICE TEAM, LOW PRESSURE SALES DEPT! by Buzz P. at InsiderPages

BEWARE OF BAD REVIEWS IF THEY'RE ANONYMOUS! I've done business with VW Pasadena for over 2 1/2 years and I can honestly say VW Pasadena is one of the best dealerships I've ever been to. Not only are they...
citysearch.com - user review - 10/09/2008
Full Review »

Yelp.com Review - by Ernest C.

1.0 of 5 stars. too bad the rating scale doesnt go lower than 1 star. this is the worst dealership ever. honestly vw needs to get their act together. i have been to other dealerships and have received the same shtty...
yelp.com - user review - 09/09/2008
Full Review »

Yelp.com Review - by China B.

1.0 of 5 stars. This review is in regards to VW of Pasadena's finance department; they don't return calls, period. If you would like to see my entire VW review please visit the Volkswagen of Long Beach (Timmons)...
yelp.com - user review - 08/19/2008
Full Review »

Yelp.com Review - by Jane K.

5.0 of 5 stars. I dunno about all the other reviews about this place, but my experiences here have been nothing but spectacular. Ive worked with almost everyone in the service department here, I usually go to Mike,...
yelp.com - user review - 05/21/2008
Full Review »

Yelp.com Review - by Jared H.

5.0 of 5 stars. I hate buying cars and I hate dealing with dealerships, but VW Pasadena has been the most pleasant car dealer I have ever been to!Purchasing my car in September 2005 went very smoothly. Literally, I...
yelp.com - user review - 03/23/2008
Full Review »

Extremely Satisfied

I happened across these reviews and was surprised. I've bought more than one car from Pasadena VW over the years and have been more than satisfied. I have found the sales staff to be friendly and helpful. I...
citysearch.com - user review - 03/17/2008
Full Review »

Yelp.com Review - by M V.

3.0 of 5 stars. Strange, they have poor reviews, looks like mostly from service. I never go to dealers for service. I HATE buying cars and all sorts of car salesmen. I had a somewhat decent salesmen here. No hassle,...
yelp.com - user review - 03/07/2008
Full Review »

Yelp.com Review - by Paul p.

1.0 of 5 stars. BAD SERVICE ZERO STARSI must say I hate this dealership. They never tell the same story twice. 2 months ago they told me i needed new front brakes that they were down to 7mm. Today I was back in and...
yelp.com - user review - 12/26/2007
Full Review »

Shop somewhere else!

Please Please Please shop for a VW somewhere else, and if possible I would suggest a different car! I had the WORST experience with my "certified" used 2003 Jetta, originally purchased in 2005. Being a first...
citysearch.com - user review - 11/26/2007
Full Review »

Do yourself a favor and avoid this dealership.

I brought my 2000 Jetta GLS in for service. service staff listed a couple of issues I need to resolve. I agreed to all services since this is a car I will keep for awhile. I had to wait over 40 minutes in the...
citysearch.com - user review - 11/24/2007
Full Review »

Buyer Beware! Avoid at all costs!

I bought a used 2003 jetta in 2005. It was a headache. I should have taken it as a sign when the dealer didn't even have the key when i wanted to initially test drive the car. Long story short, as a first time...
citysearch.com - user review - 11/23/2007
Full Review »

Terrible Service

I had to go here because my car requires special wiper blades that are not sold at a regular auto store. The service department was completely empty, as in no customers there. It took them 45 mins. to get me...
citysearch.com - user review - 11/11/2007
Full Review »

Yelp.com Review - by Tracy D.

3.0 of 5 stars. It's really too bad that this Dealership has such a bad rep. i went on Sunday to buy a car and was helped by EDDIE, who was AWESOME. I ended up buying a Honda Civic Hybrid from Pasadena Honda instead...
yelp.com - user review - 10/31/2007
Full Review »

Yelp.com Review - by Millicent A.

1.0 of 5 stars. DO NOT COME HERE FOR SERVICE! I decided to come to the Pasadena site since it was close to where I live. The first time I came for regular maintenance, they said there were 2 other suggested services...
yelp.com - user review - 10/20/2007
Full Review »

Yelp.com Review - by kit w.

1.0 of 5 stars. Don't come here for service. They will tell you to fix more things than you need and they charge outrageous price. And stay away from MARIO, this MF quoted me $96 something for synthetic oil change...
yelp.com - user review - 07/20/2007
Full Review »

Yelp.com Review - by Hayden G.

1.0 of 5 stars. What a joke of a dealership. They sold me a car that had serious defects including defects that were dangerous for me to drive it. When I tried to get it fixed they told me LIE AFTER LIE. I have owned...
yelp.com - user review - 07/18/2007
Full Review »

Go elsewhere

This has got to be the WORST VW dealership I've experienced. I was confronted (yes, confronted...not greeted.) by this guy NORMAN...what a condescending character. I was there for the first time for an oil...
citysearch.com - user review - 07/05/2007
Full Review »

Update to previous review

After my complaining The service department waived the additional 100 plus dollars for the diagnostic test which was appreciated.
citysearch.com - user review - 12/28/2006
Full Review »

Yelp.com Review - by Allen P.

1.0 of 5 stars. I believe this is Trans Ocean Volkswagen.Probably could be considered one of the worst VW dealerships on the west coast. Not even LA. I'm going for the whole west coast. Poor service, terrible prices,...
yelp.com - user review - 12/14/2006
Full Review »

Yelp.com Review - by Angela S.

1.0 of 5 stars. Are you kidding me???? I would have rated them 0 stars but unfortunately that isn't an option! I have made the mistake of going to Pasadena Volkswagen more than once (hey, everyone deserves a chance...
yelp.com - user review - 11/24/2006
Full Review »

Good selection..sales people okay--is that surprising??? by greg s. at InsiderPages

This dealership has a great selection of cars and if you go through the fleet department, which I did they can get you the exact car of your choice. Yes, salesmen are bad but isn't that the case with every...
citysearch.com - user review - 06/06/2006
Full Review »

rude and cocky salespeople by Ken Y. at InsiderPages

the salesmen there are very cocky and rude. maybe its because of the elistist type of product they are selling but I know soooo many people who got ripped off or was treated very rudely there.
citysearch.com - user review - 05/14/2006
Full Review »

Lots of cool nice beetles to select from by Xin W. at InsiderPages

I didn't buy here because prices are high. Did test drive some of the beetles though. They have a very good selection of vehicles of all sizes and styles for you to select from. It was really fun to try out...
citysearch.com - user review - 11/30/2005
Full Review »

Poor Service

I bought my car at this dealership and the people seemed nice. I used to take my car in for service here but it appears that they take longer than they promise to return your car when performing mainentance...
citysearch.com - user review - 10/03/2005
Full Review »

Buyer Beware by Luke S. at InsiderPages

Volkswagen Pasadena is car dealership. That said not a very good one. I bought a used car there, a 2001 to be exact... I found a rather large scrape on the bottom of the under carriage. They claim they had no...
citysearch.com - user review - 09/06/2005
Full Review »

Worst Dealership to buy your car from

They have WORST customer service. They have unprofessional service. They suppose to do the smog test, and now after I've bought the car they are calling me to do smog test. STUPID! Now i'm stuck with a car...
citysearch.com - user review - 08/13/2005
Full Review »

Nice down-to-earth Salesmen by Vonessa M. at InsiderPages

My husband and I knew we wanted to purchase a volkswagen and there are a lot of dealerships in southern california. We found that out of all the ones we visited that the people at Trans Ocean (Volkswagen...
citysearch.com - user review - 06/16/2005
Full Review »

A cool-looking dealership with cold service... by Joe R. at InsiderPages

If you want to check out the latest VWs on the market, try this on for size. While the service is less than stellar, they do have a good selection of autos. Take a Beetle convertible for a test drive--they're...
citysearch.com - user review - 06/01/2005
Full Review »

Best Service Department in LA!

I don't trust just anyone under the hood of ol' Betsy Lou, but the guys at Trans Ocean Motor in Pasadena are the very best. They have always gone above and beyond the call of duty when I have an issue with my...
citysearch.com - user review - 06/03/2002
Full Review »

Great Dealership

After much searching and visits to various VW dealerships, I ended up purchasing my car from Trans Ocean. The sales people were thorough and offered me useful information about the car. They were not totally...
citysearch.com - user review - 05/21/2002
Full Review »