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The office staff however is HORENDOUS! They demand to see the insurance card and verify your address every time. This is the only medical office I know who does this. They also charged me up front for a PPO visit (they are supposed to bill you any difference after they get paid from your insurance co.). I did not have the money in the bank, but in order to get my sick child seen, I had no choice but to pay them before they would let me see a doctor. Well, of course the check bounced and they charged me a $35.00 fee. I called them and explained that I was not expecting to pay at the time because with PPO insurance, you always pay afterwards. They would not budge even after I told them that I would pay them whatever their bank charged them for the bounced fee. When the office manager refused and demanded the $35.00, I asked them if it was worth it to lose the income of three patients because of a lousy $35.00, she said she would not remove fee. So, I paid them their money and picked up my kids' records and off I went to another pediatric office. We are much happier now!
openlist - user review - 08/18/2008

