Philipes Day Spa

User Reviews of Philipes Day Spa

Front desk staff are snooty! by Christina B. at InsiderPages

I have been to Phillipe's several times, and each time I have the same experience. The front desk staff are rude and snooty, but the service staff in the back are very pleasant and professional. However, you...
citysearch.com - user review - 02/21/2009
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Horrible Customer Service by Laurie B. at InsiderPages

My husband bought me a package as a gift that included a massage, facial, manicure, and pedicure. The front staff was not extremely friendly, but the service providers were nice and professional. My problem...
citysearch.com - user review - 01/12/2009
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Horrible Customer Service

My problem was that they did the pedicure last of four services, and then proceeded to tell me that I could not wear my socks and shoes for an hour and a half. I had never had a pedicure before, so I did not think to bring my own sandals. They provided me with paper thin flip flops to wear home. They kept folding down under the toes and they really hurt. I stumbled down the hall trying not to fall and felt like an idiot. I had two stops I needed to make on the way home and it was the middle of winter. I couldn't understand why they didn't use a finishing spray like I use at home that sets the polish within a few minutes, or do it first or second so that it would be set upon leaving. I also thought they could have suggested that I bring sandals and inform me that the pedicure would be last when I made the appointment. I called to let the management know that I was dissatisfied with the way the pedicure was done. I spoke with a lady named Dee. I found her to be rude and upity. She said, "Haven't you ever had a pedicure before?" She said there was nothing they would do. She said it was my fault that I had put on my socks and shoes and that now I was expecting my money back. I had never suggested that they give me my money back, but I did ask if they would do the polish over again. I didn't expect them to do the foot bath, salt scrub, etc. I just thought they would be willing to take 10 minutes to make a customer happy. Nice service!
openlist - user review - 01/12/2009

Bad Attitude

My wife, wife's daughter and daughter in-law wanted to make a morning of it and get a pedicure at a local spa. What should have been a relaxing and a fun time turned into a stressful event as they were met...
citysearch.com - user review - 01/03/2009
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Totally Destroyed Mother/Daughter Day Out by V M. at InsiderPages

My daughter who is visiting from Nashville TN & my daughter in law wanted to have a 'Girls Day Out' & wanted to start with a pedicure at Phillipes. We walked in and 6 service clerks stood there leaning on the...
citysearch.com - user review - 01/03/2009
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Yelp.com Review - by Amanda B.

4.0 of 5 stars. I love this spa. Friendly staff, excellent services. I have had several massages here and there is not a therapist that I have not liked. They all know when to talk, when to let you just relax in...
yelp.com - user review - 12/17/2008
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Yelp.com Review - by Kasey J.

4.0 of 5 stars. At least once a year I indulge in a massage at Philipes (thanks to my husband and kids and my annual Mother's Day gift card!)At Philipes, be prepared to be pampered. Of course! It's a spa! Once you...
yelp.com - user review - 08/23/2008
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Lacking customer service

Overall the prices and actual services offered are good; however the front staff is not professional and lack customer service skills. They make you feel uncomfortable and most of the staff seem to be a little...
citysearch.com - user review - 04/14/2008
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Terrible

Terrible service. Women working were extremely unprofessional. There was constant loud chatting, laughing and doors slamming in the hallways while I was getting my facial. Not relaxing at all. Facial is...
citysearch.com - user review - 04/08/2008
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UNPROFESSIONAL

I was appalled by my experience at this place considering the amount of money I spent on my services and looking at the other reviews I'm not the only one who had a bad experience. The women who work here are...
citysearch.com - user review - 04/08/2008
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VERY DISSATISFIED by Lisa S. at InsiderPages

I was quoted $50.00 for a pedicure w/wax and when I went to pay, I was charged $75.00. Just threw price list at me. VERY RUDE!!!! WILL NOT RETURN. Less expensive on 96th Street.
citysearch.com - user review - 04/04/2008
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First time there and loved it! by Elzabeth D. at InsiderPages

If you want a place you can relax and forget about all the stress in your life, then this is your place. I loved it. They were very professional, they didn't rush me, and they didn't push any of their products...
citysearch.com - user review - 03/14/2008
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Clients Not Wiling to Except Change

I have read all of the complaints. I actually go around and review spa's in the US for a magazine. My staff along with myself visited Philipe's during the months of 3/07-6/07. A co-worker and myself were...
citysearch.com - user review - 06/20/2007
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You call Philipes a Spa?

I wouldn't recommend Philipes either. Among many reasons, I learned that it was once privately owned but has since been purchased and turned over to a corporation. No wonder someone mentioned they felt like...
citysearch.com - user review - 04/20/2007
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Disapointed

I am an avid spa goer and I've visted this spa in the past. I visited Philipe's in March of 07 and was greatly disapointed. I purchased a retreat package which includes a message, facial, manicure and...
citysearch.com - user review - 03/17/2007
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Worst customer service experience I have ever had

I went to phillipes as part of my things to do the day you get married. I had made an appointment for massage, manicure and pedicure and I believe there were about 10 of us. As stated, we had reservations. It...
citysearch.com - user review - 01/12/2007
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AWESOME HOT STONE MASSAGE

I had a hot stone massage by a therapist named Aquanita. I have traveled around the world and received over 100's of massages and she is the best I have ever had. The only thing I didn't enjoy was it seemed...
citysearch.com - user review - 12/26/2006
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Dont waste your time ot money

A group of co-workers and I visited the spa for a day of pampering and were very disappointed. Point blank it sucked. I had been here a few years ago and had a wonderful experience, but something has ...
judysbook.com - user review - 05/31/2006
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Excellent Service

I have visited Philipes spa & cosmetique many times. The spa pedicure is worth every single penny. They charge you about sixty dollar. They do a scrub, a mask, moisture and massage even before they get to the...
citysearch.com - user review - 05/09/2006
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Posh for the Pampered

Phillipes is the first place people recommend when talking about a Day Spa in Indy. Perhaps as it was one of the first...but in my opinion, it is also a bit pricey. They offer spa and cosmetics in th...
judysbook.com - user review - 07/28/2005
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nice and posh

Philipes is a very nice, upscale spa. The staff treats you great and will try to make sure that your visit is relaxing. They are pretty pricey though so save that quick pedicure for a cheaper place....
judysbook.com - user review - 06/20/2005
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upscale spa by Rebecca F. at InsiderPages

This is a very nice, posh spa. This is a very relaxing place that makes you feel so special. I've had great facials, massages, waxes and pedicures there. Pricey, though. They also sell makeup and misc bath...
citysearch.com - user review - 06/01/2005
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One Stop Spa Experience by Kristina F. at InsiderPages

After visiting several spas in the area, I have found Phillipes to offer the best in variety and service. Their service offerings are wide - anything from massages to facials to hair/make-up and other...
citysearch.com - user review - 06/01/2005
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