Brides and Beaux

User Reviews of Brides and Beaux

Very Poor Customer Service

I went here a couple months ago and spent over $600 at this store (on a veil). I came back up there to pick up my stuff and they treated me horribly!!!! It was like they couldn't care less about helping us...
citysearch.com - user review - 03/04/2009
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Very Rude!

They were the rudest people I have ever met. We spent a ton of money here and they acted like our business was not appreciated. Once they had our money they were done being nice. I would not recommend this...
citysearch.com - user review - 03/03/2009
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Say they are High Class, but have no class!!!

I went to this shop hoping for a great experience. Laurie helped me with trying on dresses. By the way Laurie was extremely nice and pleasant to work with. After I had tried on several dresses, Patti came into...
citysearch.com - user review - 02/13/2009
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Brides and Beaux is a NO

I went to my appointment today at Brides and Beaux and feel strong enough about my experience that I want share it with other brides to be and their maids. Below is the letter I wrote to Brides and Beaux: Hi...
citysearch.com - user review - 10/31/2008
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Brides and Beaux is a NO by Stacy e. at InsiderPages

Below is the letter I wrote to Brides and Beaux: Hi Patti, ...Today we were concerned by your lack of information. Regarding the seamstress pricing... you are the first store (out of six) that has not at least...
citysearch.com - user review - 10/31/2008
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Brides and Beaux is a NO

Below is the letter I wrote to Brides and Beaux: Hi Patti, ...Today we were concerned by your lack of information. Regarding the seamstress pricing... you are the first store (out of six) that has not at least provided contact information for or given some semblance of a pricing list. When I asked you if you had a catalogue, you referred me to your website and did not offer me one of the catalogues that were sitting on a display at the front door as we left. Towards the end of our visit, we needed the dresses brought to the front from the dressing room, when no action to do so was made by you, my Maid of Honor offered to go and retrieve them. You should have told her, "No". That is your job and you or someone that you pay should have retrieved them, not someone that is paying you. We were ready to purchase these dresses today, however, I am more concerned with the treatment I receive over the cost of the dresses. What I experienced today made me never want to come into your store nor recommend you to anyone.
openlist - user review - 10/31/2008

Only the unhappy write reviews

It's rare that someone who is happy with their shopping experience takes the time to write a review. The most motivated consumers are the ones with a bone to pick. What I'd like to know from the reviewer below...
citysearch.com - user review - 08/14/2008
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No customer service they just want to make a sale

This store should not be in business-the customer service is zero and actually the merchandise is out of date and over-priced. Look around and you can find many more bridal wear businesses that will treat you...
citysearch.com - user review - 07/08/2008
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Nice before you purchase!

I went here with my family and friends to look for a wedding gown. Laurie a sales associate was the nicest person I could have asked for, Carla the owner, I found to be sweet. I purchased my gown and veil (the...
citysearch.com - user review - 03/24/2008
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Nice before you buy.

Laurie a sales associate was the nicest person I could have asked for, Carla the owner, I found to be sweet. I purchased my gown and veil (the veil had to be custom done) there and was extremely happy and satisfied. I took my mom and bridesmaids to look for their gowns and to also get my veil as it was in, but when I saw my veil it looked dingy, used and frayed. My mom was very concerned and asked about it. Patti the rudest person I have ever met told us it would look better once it was steamed. They steamed and pressed it and brought it back for me to try on. It looked a bit better but my mom was still concerned and started going through the veil and then she found a hole! My mom asked about this and Patti had the audacity to tell my mom... "Did you step on it? Because it wasn't there before." WHY WOULD MY MOTHER STEP ON MY VEIL WE HAD ALREADY MADE A PAYMENT FOR? I was to the point of tears because at this point my mom is upset and Patti is being so rude. Then Carla (the nicer owner) tells us that we will get it fixed and we need to make a note of the area. She tells Patti to get some tape and before Patti leaves she looks at my mother and tells her "Don't step on it!" I was like OMG! I'm not a picky bride, but I was particular about my veil. I just don't understand why we were being blamed for something done by the manufacturer. We weren't blaming brides and beaux, I understand they didn't make the veil.
openlist - user review - 03/24/2008

Best in town

I recently purchased my dress from this store and the women working there are so much fun! They were all pacient with me (God knows I'm horrible at making decisions), and helped me with my bridesmaids as well....
citysearch.com - user review - 02/21/2008
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Wonderful store

I came to this site by mistake and read the reviews. Who are you people that wrote such awful reviews? My neighbor used them and highly recommended the shop. We went there and could not have been treated any...
citysearch.com - user review - 06/11/2007
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AWFUL STORE! Employees write their own comments on this site! Does not hold a candle to Mockingbird Bridal!!!

I had to buy a bridesmaid dress at this awful store, it was the worst experience I have had buying a dress. I have been in 5 weddings, I have purchased 5 dresses from different stores. I was shocked that these...
citysearch.com - user review - 05/21/2007
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Waste of time.

Don't waste your time at this store. There is not a good selection at all. Dresses are overpriced and old.
citysearch.com - user review - 05/19/2007
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Best Bridal Shop Around

I noticed today that there were two nasty reviews posted on this site and I have to disagree completely. I have never had a better experience and all of my friends have been using them as well. They would not...
citysearch.com - user review - 05/19/2007
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Do not shop at this store

Very rude to customers, hung up on my daughter not helpful with most of the members of the bridal party.
citysearch.com - user review - 05/19/2007
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