Open List Home >> Chicago, IL >> Pets >> Pet Kennels >> Pooch Chicago
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POOCH HOTEL, located in Lincoln Park, is a sophisticated canine boarding hotel, daycare, health club, spa, and boutique. POOCH offers unparalleled service in an immaculately clean, vibrant, upscale environment.Our newly constructed $4 million facility is equipped with 100% radiant heated floors, seven individual air changing systems that exchanges air every 10 minute, luxury tempered glass suites, and a climate controlled system that keeps the facility between 68?-72?. POOCH HOTEL is the first of its kind in Chicago, combining luxury overnight care, daycare, a grooming spa, and canine saltwater lap pool.This is our livelihood. This is our mission. It is simple: We love dogs.
1.0 of 5 stars.
Never take your pup to Pooch. I took my dog there for boarding and he came home with cuts and scratches on him - with no explanation as to what happened from the staff. He was so wound up when we got...
yelp.com - user review - 05/31/2009
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1.0 of 5 stars.
Sorry....not a fan. I find that the staff really doesn't care about customer service at all (Except for the girls that were there in the evening after 7pm, I found the other staff to be aloof and not...
yelp.com - user review - 05/14/2009
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1.0 of 5 stars.
I really dislike this place. I took my little pup to Pooch for daycare no more than a dozen times within a month or two. He got a mysterious infection, an intestinal parasite twice, and pneumonia. I...
yelp.com - user review - 04/23/2009
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My dog Bauer really enjoys this place but the pricing is just ridiculous. Their website says $47/night but they steal an additional night from you if you stay for a weekend. If you pick up after 12pm Sunday...
citysearch.com - user review - 03/25/2009
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We let our precious family pet Bouvier, Celia, stay at Pooch Hotel whilst we went off for a much needed vacation over new year. Ever since we moved to Chicago 9 months ago our dog has been anxious after the...
citysearch.com - user review - 01/05/2009
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I boarded my puppy over the Christmas Holiday at the Pooch Hotel West Loop location. My puppy was a first time boarder so I was a bit nervous about leaving her for the first time. Pooch's Manager Tracey made...
citysearch.com - user review - 12/30/2008
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1.0 of 5 stars.
The marketing tool is completely false. I have taken my dog here and spoke with some of the employees. The dogs are kenneled most of the day which completely takes away from the point since I could...
yelp.com - user review - 12/09/2008
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Yes, if we could give 10 stars we certainly would! Pooch has been a godsend for me and my Big Baby Dog. We had a very unpleasant experience at another pet care place and both of us were quite reluctant to try...
citysearch.com - user review - 11/25/2008
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5.0 of 5 stars.
I have to agree with the last reviewer (Amanda D.). I too have always had phenomenal service from Pooch Hotel. In reading through some of these it is hard for me to even believe we are talking about...
yelp.com - user review - 11/25/2008
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5.0 of 5 stars.
I have to set the record straight. My experience has been the complete opposite of the negative reviews on Yelp. I have taken my dog Toby to Pooch for a year and he loves it. All I have to do is say...
yelp.com - user review - 11/13/2008
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I just picked up my little maltipoo from boarding this morning and I am so pleased with how her stay was. She looked and terrific and appeared very happy when I picked her up. This was the first time I have...
citysearch.com - user review - 10/27/2008
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I have only had great experiences at Pooch Hotel. I use them often for overnight boarding and about once a week for daycare. Their staff (Amanda, Jesse, and Margaret in particular) are so nice and they really...
citysearch.com - user review - 10/22/2008
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What I thought was going to be a lovely experience for my sweet 4lb, 4 mnth yorkie was a nightmare. I had to leave him at Pooch for 2 nights while I was away and in that time my dog was so badly injured he...
citysearch.com - user review - 10/22/2008
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What I thought was going to be a lovely experience for my sweet 4lb, 4 mnth yorkie was a nightmare. I had to leave him at Pooch for 2 nights while I was away and in that time my dog was so badly injured he...
citysearch.com - user review - 10/22/2008
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1.0 of 5 stars.
To be fair .. I will let you know I haven't been here in a while; but I never got around to writing a review. My husband and I started going to pooch when we got our first dog Nalah about 2 years ago...
yelp.com - user review - 10/04/2008
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2.0 of 5 stars.
I have gone to Pooch hotel for the last 3 years and I was even at their old location. I feel like they are not as stellar as they use to be and that's disappointing. And after reading all of these...
yelp.com - user review - 09/17/2008
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4.0 of 5 stars.
Things have improved lately, so I'm bumping this up to 4 stars! I have to say, that when they screw up they do try to make amends and even change their way of doing things. I respect that.Still no...
yelp.com - user review - 09/09/2008
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We have nothing but wonderful things to say about Pooch Chicago, we have been sending our Maltese Jill there for over a year and she loves it! The staff has been extremely flexible with our schedule and any...
citysearch.com - user review - 07/06/2008
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no...
citysearch.com - user review - 06/20/2008
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We have nothing but wonderful things to say about Pooch Chicago, we have been sending our Shih Tzu Jack there for over a year and he loves it! The staff has been extremely flexible with our schedule and any...
citysearch.com - user review - 06/12/2008
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2.0 of 5 stars.
I have mixed feelings about this place. I've been going to pooch hotel for three years now for dog boarding (I use them 2-3 times a year). By the outside look, I call it the puppy resort....
yelp.com - user review - 05/14/2008
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Our Boxer, Annabelle, has been going to Pooch for about two years. We visited at least ten other doggie day care facilities before we made the decision to send her to Pooch Chicago. We chose Pooch based on the...
citysearch.com - user review - 05/05/2008
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I can't say enough good things about Pooch Chicago ... Robin (the owner) and the staff are wonderful and the facility is extraordinary. My westie, Tucker, has been in daycare 5 days a week at Pooch since we...
citysearch.com - user review - 05/03/2008
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I can't say enough good things about Pooch Chicago ... Robin (the owner) and the staff are wonderful and the facility is extraordinary. My westie, Tucker, has been in daycare 5 days a week at Pooch since we...
citysearch.com - user review - 05/03/2008
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Just wanted to send a shout out to Pooch Chicago on the great care and friendly atmosphere they have created at their place. Living in the burbs and working downtown leaves little time for anythig else at the...
citysearch.com - user review - 05/02/2008
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When I adopted a stray Shepherd/Huskey mix last August I knew I would need to find good daycare for him. Being a mix of 2 working breeds he's smart and easily bored. He was also an energetic 1 year-old. I...
citysearch.com - user review - 04/29/2008
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When I adopted a stray Shepherd/Huskey mix last August I knew I would need to find good daycare for him. Being a mix of 2 working breeds he's smart and easily bored. He was also an energetic 1 year-old. I...
citysearch.com - user review - 04/29/2008
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My dog Ollie lived in a shelter for 4 years before I adopted him and he does not like to be left alone. For the first year, we struggled with what he could do while I was at work. We tried several crates, a...
citysearch.com - user review - 04/28/2008
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One of our biggest concerns around moving from New York to Chicago was would we be able to find a daycare facility that Cozmo loved as much as he did the place he'd been going to since he was a puppy. 9 months...
citysearch.com - user review - 04/28/2008
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My dog Ollie lived in a shelter for 4 years before I adopted him and he does not like to be left alone. For the first year, we struggled with what he could do while I was at work. We tried several crates, a...
citysearch.com - user review - 04/28/2008
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I can't say enough about Pooch! My two little boys (Charlie and Louie) have been enjoying this place since 2004! They get picked up and dropped off by the van service 2 days a week and stay in the hotel quite...
citysearch.com - user review - 04/25/2008
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Our Westie, Polly, has been going to daycare at Pooch several days a week since we adopted her about seven months ago. I was not comfortable with the idea of sending Polly anywhere for daycare, but we have...
citysearch.com - user review - 04/24/2008
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My dog, Wrigley, has been going to Pooch two days a week since January of 2006 (back when Pooch was on Belmont). She uses the taxi service and loves being picked up in the morning. I have also used the hotel...
citysearch.com - user review - 04/24/2008
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We just adopted a dog and opted to try daycare for the times that we gone for the day. We wanted Buddy to socialize with other dogs and get some good exercise through play time. We went for a tour of the...
citysearch.com - user review - 04/24/2008
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My JRT Fay has been going to the daycare for a little over a year now since I moved to River North area. I did have a bit of resistance of giving my home key for pick-up and drop-off service (fees are next to...
citysearch.com - user review - 04/24/2008
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Wrigley started at Pooch when she was only a few months old. After spending all week at daycare, I still have vivid images of Wrigley sitting by the door on the weekends waiting . . . waiting . . . and being...
citysearch.com - user review - 04/23/2008
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Lyndon has been attending Pooch since he was 3 months old. He goes 5 days a week and loves it! I use the bus service which is amazing. Lyndon gets picked up and dropped off everyday. He gets so excited when he...
citysearch.com - user review - 04/23/2008
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We have been taking our Shetland Sheepdog Kona to Pooch Chicago for over a year now after a great recommendation from a close family friend. Our dog absolutely LOVES it! And so do we. She cannot wait to get...
citysearch.com - user review - 04/23/2008
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My puppy, Wesley, has been going to Pooch for daycare and boarding since he was 14 weeks old. It's clear by his apoplectic response when his handler shows up every morning that he loves it there. The facility...
citysearch.com - user review - 04/23/2008
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Wrigley started at Pooch when she was only a few months old. After spending all week at daycare, I still have vivid images of Wrigley sitting by the door on the weekends waiting . . . waiting . . . and being...
citysearch.com - user review - 04/23/2008
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I just picked up my little girl, Chelsea, from Pooch this morning after a long weekend stay. And as usually, she was glad to see me but she didn't quite want to leave. She was still playing with the dogs in...
citysearch.com - user review - 04/22/2008
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My little shih tzu, Joey, goes to day care every day. He started when he was just a puppy because he is full of energy! He is still a puppy and I don't know what I would do if he didn't go to Pooch Chicago all...
citysearch.com - user review - 04/22/2008
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I only know from my dog Cash's reaction when it's time to go to Pooch, that he is always really excited and ready to go. He gets picked up and dropped off at usually the same time every day. He enjoys the...
citysearch.com - user review - 04/22/2008
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My dog Max, an energetic golden retriever, has been going to Pooch for years and he just loves it! They pick him up and drop him off 3 days a week (and are always flexible if he isn't going for some reason)....
citysearch.com - user review - 04/22/2008
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Finn has been riding the bus to and from pooch for a few days a week for about two years now and I don't know what I would without them. She is wild and hyper--but I feel confident she is getting her energy...
citysearch.com - user review - 04/22/2008
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We love Pooch. Our dog Lily loves Pooch. Lily goes to doggie daycare five days a week, and we're pretty convinced if she could go seven she would. Like most dog owners, we are very protective parents and have...
citysearch.com - user review - 04/22/2008
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I've been to a few doggy day care facilities but nothing tops Pooch Chicago. As soon as I tell my dog Buddy we're going to camp..he goes crazy. He loves this place so much he ends up there 5 days a week. The...
citysearch.com - user review - 04/22/2008
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My husband and I adopted a Saint Bernard mix from a PAWs event about a year ago, and as first time dog owners and frequent travelers, we knew that we needed to find somewhere that Walter would be happy and...
citysearch.com - user review - 04/22/2008
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We have been boarding our dog Olive at Pooch since they first opened on Belmont. We have boarded her at EVERY facility in Chicago until we found Robin and her amazing staff. We have NEVER had a problem and...
citysearch.com - user review - 04/22/2008
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We began taking our dog, Naismith, when she was just a puppy. I have the highest confidence that she is well cared for at POOCH. Futhermore, I know that Robin and her staff love Naismith almost as much as we...
citysearch.com - user review - 04/22/2008
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My little shih tzu, Joey, goes to day care every day. He started when he was just a puppy because he is full of energy! He is still a puppy and I don't know what I would do if he didn't go to Pooch Chicago all...
citysearch.com - user review - 04/22/2008
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Pooch Chicago is an amazing place. I was impressed during our first tour and have only been more and more pleased with their care and service over the past year. Robin and her entire staff are professional and...
citysearch.com - user review - 04/21/2008
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We LOVE Pooch!!! I can't express that enough, truly! We've been taking our Ruby, a bullmastiff, here since she was 3 months old, and now she's 1 yr, and still loving it, and so are we! Not only is the facility...
citysearch.com - user review - 04/21/2008
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We have been trusting Pooch Chicago with our puppy, Mika for the last 8 months. Our pup has a ton of energy so we take her to Pooch 3 to 5 times a week. Our experience with Pooch has consistently been fun and...
citysearch.com - user review - 04/21/2008
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We've been taking our dog, Lola, to Pooch Chicago for about a year and a half.....since she was a puppy. Lola is a Lab/Border Collie mix so she has a lot of energy to expend. Three days per week at Pooch's...
citysearch.com - user review - 04/21/2008
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I've taken my dog Ralph to Pooch since I got him almost a year ago. The staff has always been responsive and addresses all of my questions. They pick up and deliver as promised. Ralph comes home rested and...
citysearch.com - user review - 04/21/2008
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After reading some of the reviews below, I am asking myself ? are we talking about the same place here? We started taking our 2 boys to Pooch for overnight stays when we were traveling, but after having some...
citysearch.com - user review - 04/21/2008
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I have been bringing my dog Cosmo to Pooch Chicago for about a year now. He is a Beagle with a lot of energy and Pooch has done wonders for him, as well as for me. He goes there three days a week and he always...
citysearch.com - user review - 04/21/2008
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Pooch Chicago has been a true life saver for my husband and i since we started bringing our boxer Stella there over a year ago. I really don't know what we would do without Pooch's daycare services and we...
citysearch.com - user review - 04/21/2008
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We have been taking our labs Tyson & Cooper (better known at pooch as ?The Gentlemen?), for almost 4 years. Our youngest, Grace, just started there last week and even as a puppy, we don?t worry about her...
citysearch.com - user review - 04/21/2008
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We started taking our puppy Duncan to daycare at the Pooch Hotel when he was only 16 weeks old. From the first day he steped foot in there, he loved it. I can tell he plays his heart out and has a great time!...
citysearch.com - user review - 04/21/2008
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We have been using Pooch for two years now to keep our very special GoldenDoodle busy, but in the last year it has been crucial because we had twins last August. Roscoe is very spoiled - in fact we consider...
citysearch.com - user review - 04/21/2008
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My black Labrador retriever Cooper has been going to Pooch for about 2 years now and although he is unable to speak, I think it's safe to say he loves going there. Cooper goes to daycare 5 days a week which...
citysearch.com - user review - 04/21/2008
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We've been taking our dog, Lola, to Pooch Chicago for about a year and a half.....since she was a puppy. Lola is a Lab/Border Collie mix so she has a lot of energy to expend. Three days per week at Pooch's...
citysearch.com - user review - 04/21/2008
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We started taking our puppy Duncan to daycare at the Pooch Hotel when he was only 16 weeks old. From the first day he steped foot in there, he loved it. I can tell he plays his heart out and has a great time!...
citysearch.com - user review - 04/21/2008
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Great place for my dog, Talan. She loves it! The Team is very focused on the dogs in their care but always take time to talk with me regarding Talan's day. I often see her on the video montior either playing...
citysearch.com - user review - 04/12/2008
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Great place for my dog, Talan. She loves it! The Team is very focused on the dogs in their care but always take time to talk with me regarding Talan's day. I often see her on the video montior either playing...
citysearch.com - user review - 04/12/2008
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We have been taking our dogs to Pooch since they were on Belmont. Robin has always taken great care of our dogs. They adore her and they are very happy to be at Pooch. I never think twice about leaving them...
citysearch.com - user review - 04/11/2008
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I just got home from picking up Pogo my pup, at Pooch Chicago. I have to say I LOVE this place! I just moved to Chicago and I was really trying to find a place that would love my pup as much as I do. With...
citysearch.com - user review - 04/10/2008
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Read the negative reviews and be wary of this place. Unless the management finally decided to change their poor business practices, which I doubt, then I would definitly suggest looking else where....
citysearch.com - user review - 04/09/2008
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I board my dog often at Pooch Chi and am always very satisfied! The staff is repeatedly very friendly and I love it that they know me and my dogs name when we walk through the door. My dog can be a bit of a...
citysearch.com - user review - 04/07/2008
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I have been taking my dog to Pooch for almost a year now. In the last year I have had nothing but the best of service from Pooch and their entire staff. My dog doesn't like people to hold him, but when anyone...
citysearch.com - user review - 02/29/2008
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I take my dog to Pooch 2-3 times a week and I would take her more if I could! The friendly staff has welcomed us into their family since the first day we went. They even recognize my car when I pull up and...
citysearch.com - user review - 02/25/2008
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I send my dog to Pooch for daycare 2 times per week and love it! Great staff (friendly, helpful) and my doggy loves going to spend her days there. If I could afford it I would send her more often. There was...
citysearch.com - user review - 02/23/2008
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My dogs stayed with Pooch for almost 2 weeks last month (12 days). He is a special needs boy and I was not happy about having to leave him in a strange place for so long but I had no choice (all friends and...
citysearch.com - user review - 02/23/2008
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I am long time customer of Pooch. I went there even in their humble beginnings on Belmont Ave. before they moved into their fab new location on Clybourn. I bring my girl to them everyday for daycare and have...
citysearch.com - user review - 02/23/2008
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Be warned that if you write a bad review for Pooch Chicago, your business will no longer be welcome there. With most businesses, some of their main goals include customer satisfaction, prompt service recovery,...
citysearch.com - user review - 02/22/2008
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I and several of my coworkers have been taking our dogs to Pooch for awhile now for boarding. The staff is very friendly and knowledgeable. They always return my calls promptly when I call to check on my dog...
citysearch.com - user review - 02/17/2008
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I would not recommend taking your pet to this 'hotel.' The staff is cold, inpersonable and behave asthough you owe them something although you are paying to have your pet stay there. They were reluctant to...
citysearch.com - user review - 02/16/2008
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I recently stopped going to my current daycare because their transport service, lack of customer service, and poor communication just drove me away. A coworker recommened I contact Pooch Chicago because they...
citysearch.com - user review - 02/09/2008
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I've been taking my dog to Pooch Chicago for about 3 months now, and for the most part, it's been good. However, something happened today that left a sour taste in my mouth. This morning when I took my dog in...
citysearch.com - user review - 02/06/2008
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5.0 of 5 stars.
Pooch is my dog Bentley's home away from home. I have been sending him there for boarding for a little over a year whenever I travel and he loves it. Boarding your dog can be a very scary thing with...
yelp.com - user review - 01/28/2008
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Ok, I am a very nervous mom...haven't been on vacation for over 2 years because I will not leave my dog with just anyone. I finally broke down and bought a ticket to Florida New Years to go see some of my old...
citysearch.com - user review - 01/08/2008
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Ok, I am a very nervous mom...haven't been on vacation for over 2 years because I will not leave my dog with just anyone. I finally broke down and bought a ticket to Florida New Years to go see some of my old...
citysearch.com - user review - 01/08/2008
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Pooch is quite simply a revelation - we wouldn't choose another dog hotel in the city. Our Bernese Mountain Dog, Bernie, who is now 20 months old has been going to Pooch when we take vacations for well over a...
citysearch.com - user review - 01/07/2008
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Pooch is quite simply a revelation - we wouldn't choose another dog hotel in the city. Our Bernese Mountain Dog, Bernie, who is now 20 months old has been going to Pooch when we take vacations for well over a...
citysearch.com - user review - 01/07/2008
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My dog, Rudy, recently had major surgery... 7 mass cell tumors removed and ACL surgery to boot. Needless to say - he was a canine catastrophe after leaving the vet. I couldn't take him home because I live on...
citysearch.com - user review - 01/05/2008
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Claims to be a leading dog hotels and facilities in the Chicago area. I really wanted to tour this facility given its nice lobby appearance but was given several excuses why i couldn't...Everything seemed fine...
citysearch.com - user review - 01/03/2008
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4.0 of 5 stars.
Just started boarding my pooch here and have no complaints. The new building is incredible. I was impressed by the cleanliness, but still fun and warm. The people don't know me there, yet, but BUT...
yelp.com - user review - 12/13/2007
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I have used the services of Pooch now for the last year for boarding. Every stay for my 2 bichonpoos has been an excellent experience. I truely feel that the staff really cares about the well being of Jack and...
citysearch.com - user review - 12/08/2007
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I use Pooch for daycare and my dog loves it! We started going to Pooch last Summer and so far we couldn't be happier. I have a small dog and I really like that they separate small and larger dogs. He gets so...
citysearch.com - user review - 12/01/2007
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I use Pooch for daycare and my dog loves it! We started going to Pooch last Summer and so far we couldn't be happier. I have a small dog and I really like that they separate small and larger dogs. He gets so...
citysearch.com - user review - 12/01/2007
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When you walk into Pooch you will be amazed at the cleanliness and decor. It is truly nicer than most human hotels and it is as clean as a human hotel. I have no idea how they do it! There are so many dogs...
citysearch.com - user review - 11/10/2007
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When you walk into Pooch you will be amazed at the cleanliness and decor. It is truly nicer than most human hotels and it is as clean as a human hotel. I have no idea how they do it! There are so many dogs...
citysearch.com - user review - 11/10/2007
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I have a dog that requires insulin 2 times per day. Pooch is one of the only places I could find that I felt at ease with leaving my dog knowing that they would be responsible enought to make sure she got her...
citysearch.com - user review - 11/09/2007
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1.0 of 5 stars.
To add to my review below, a friend used them for boarding. They picked up his dog but did not pick up the medicine she needed nor her special food for her digestive issue. When he came back after...
yelp.com - user review - 11/09/2007
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I thought this luxury hotel would be a great plae to board my dog while traveling. I placed him there for daycare for a week or so before trying the boarding and all seemd good. When I left him in their care,...
citysearch.com - user review - 11/06/2007
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My cockapoo Charlie has been going to Pooch for the past year and we couldn't be happier. We use their pickup and dropoff service so we don't have to drive, which is the best, and he is always so happy when...
citysearch.com - user review - 10/02/2007
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I can't say enough good things about Pooch. My two dogs, Sammy and Tobey, go to Pooch a few times a week. Tobey is shy and has a difficult time with new people, but when we get to Pooch, he wags his tail when...
citysearch.com - user review - 09/24/2007
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I can't say enough good things about Pooch. My two dogs, Sammy and Tobey, go to Pooch a few times a week. Tobey is shy and has a difficult time with new people, but when we get to Pooch, he wags his tail when...
citysearch.com - user review - 09/24/2007
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Hate leaving your dog with strangers? Can't stand to think of being away from your best friend? Then Pooch is for you! I have boarded my dogs at a few different places in Chicago and Pooch is hands-down the...
citysearch.com - user review - 09/22/2007
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I send Charlie to Pooch for daycare Monday-Friday. He LOVES going and cannot wait for the driver to pick him up everyday. I used another downtown service last year and had to make a change due to reliability...
citysearch.com - user review - 09/19/2007
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We boarded our two pomeranians over the Labor day weekend at Pooch Chicago. We were so impressed by how well cared for they were! Pooch is super clean, and more luxurious than the hotel me and my boyrfriend...
citysearch.com - user review - 09/19/2007
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First of all on the web site there are plush cushions for my dog to sleep on, however it was just a big empty glass kennel. I had the "Jr. suite" and paid for it. I asked to see what it looked like and they...
citysearch.com - user review - 09/17/2007
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I have been really impressed with Pooch's "how can I help you" attitude. They have bailed me and my dog out in a pinch several times. For example, last week I was stuck out of town due to the "big storm' and...
citysearch.com - user review - 08/28/2007
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I have found the best doggy daycare for my sheep dog. Max just loves going and comes home happy and best of all tired. I have always had great treatment from the staff and they cater to all my needs (noon time...
citysearch.com - user review - 08/27/2007
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I boarded my dog at Pooch Chicago and my dog was not well cared for. When I picked her up at the appointed time she was wet and and stunk of urine. One of the staff said I "might want to give her a bath". My...
citysearch.com - user review - 08/27/2007
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I boarded my dog for the first time last weekend and was so nervous! The staff made me feel very welcome and spent lots of time answering all of my questions. I was nervous all weekend but when I arrived back...
citysearch.com - user review - 08/27/2007
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5.0 of 5 stars.
I was a bit skeptical when taking my puppy to Pooch after reading some of the other reviews, but I must say that I am so happy that I didn't listen! I am a bit of an over-protective mom when it comes...
yelp.com - user review - 08/15/2007
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We've been taking our dog, Mike, to Pooch since they opened their doors and we couldn't be happier! Although he is a big German Shepherd, he is an even bigger baby and we've had trouble in the past finding a...
citysearch.com - user review - 07/24/2007
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What a horrible experience I had at this facility. When I walked through the door and asked for information a very tall blonde women who I assume is the owner or manager simply threw me a pamphlet and rolled...
citysearch.com - user review - 07/21/2007
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Thank you Pooch making the lives of both Polly and her owners that much better! Seriously, every time we can't get home right after work - or, if the dog has just been acting really squirrelly - we take her to...
citysearch.com - user review - 06/30/2007
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My husband and I can't say enough great things about this place! Our dog used to be so shy and uscocialized and now he is outgoing and great around other dogs and people. Robin and her staff have really gone...
citysearch.com - user review - 06/22/2007
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They lost my dogs collar and tags.....and blamed it on me. Spent 2 days running around replacing everything and called to set up daycare and she informed me coldly I should take my business elsewhere. I will...
citysearch.com - user review - 06/15/2007
Full Review »
1.0 of 5 stars.
I must say I was rather disappointed with this facility. My husband and I never went to the place on Belmont, but when the very elegant (yet deceiving) location opened up just a walk from my house we...
yelp.com - user review - 05/31/2007
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I am very particular because my 2 dogs are my kids. I have now used Pooch 7 times and have had been very pleased with everything. Compared to my experiences eleswhere this place is the real deal - very focused...
citysearch.com - user review - 05/15/2007
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My dog stayed at the Pooch Hotel for the second time over spring break. He seemed happy when I picked him up, however there were a few things that just didn't sit well with me. First, I had called and left a...
citysearch.com - user review - 04/23/2007
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My Silky Terrier has stayed at Pooch a few times now, and he always seems to have a great time! He's very social, and gets so excited when he sees the people or the dogs at Pooch.We were amazed at the...
citysearch.com - user review - 04/23/2007
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My Silky Terrier has stayed at Pooch a few times now, and he always seems to have a great time! He's very social, and gets so excited when he sees the people or the dogs at Pooch. We were amazed at the...
citysearch.com - user review - 04/23/2007
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I recommend Pooch to anyone who is looking for a terrific facility to board their dog. Our experience at the location on Clybourn has been perfect each time we have boarded our lab. We have used a number of...
citysearch.com - user review - 04/12/2007
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For those of us without kids, our dogs get to reap the benefits. Doggie daycare is not a new concept; however, what you get varies a lot here in Chicago. I always tell friends to do some heavy-duty research...
citysearch.com - user review - 04/10/2007
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WOW! Is all I can say. It is hard to believe that someone actually spent the money and time to build a world-class facility just for DOGS! I was at Pooch when they were on Belmont and anxiously awaited the...
citysearch.com - user review - 04/03/2007
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My experience has been great at PoochAfter about 6 months Leroy is now very social with other dogs. He also sleeps through the night and doesn't destroy my house. Triple bonus!I find that the employees at...
citysearch.com - user review - 04/02/2007
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I have a 2 year-old, very high energy Boxer-mix named Martin. We've tried several different kennels and were rarely satisfied with the quality of care for the money we paid. Pooch Chicago seems different -...
citysearch.com - user review - 04/02/2007
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My experience has been great at Pooch After about 6 months Leroy is now very social with other dogs. He also sleeps through the night and doesn't destroy my house. Triple bonus! I find that the employees at...
citysearch.com - user review - 04/02/2007
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We;ve been going to Pooch since October and we love it. She has so much fun and comes home tired and happy. The staff is always really nice and they have helped me out when I am in a bind many times. I toured...
citysearch.com - user review - 04/01/2007
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Pooch continues to amaze me in their professionalism. We just had another wonderful experience this weekend. If you see this Pooch people - please know that you have made a huge difference in our lives! After...
citysearch.com - user review - 04/01/2007
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We love Pooch! I take my chihuahua's to Pooch for daycare and boarding and they have so much fun there! I also travel frequently and I take great comfort in knowing that they are very well taken care of. I...
citysearch.com - user review - 04/01/2007
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Pooch continues to amaze me in their professionalism. We just had another wonderful experience this weekend. If you see this Pooch people - please know that you have made a huge difference in our lives! After...
citysearch.com - user review - 04/01/2007
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I want everyone to know how much we love Pooch Chicago! We were at another daycare and we recently switched to Pooch and we are so happy about the decision. First of all, Pooch's facility is like no other in...
citysearch.com - user review - 03/31/2007
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OK, now I have seen everything! I took my pup Duke to Pooch Chicago for boarding over Spring Break. Well, forget get him, I want to stay there! First of all it's cleaner than some human hotels where I have...
citysearch.com - user review - 03/31/2007
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I took my dogs to pooch hotel because of the so called ratings on here. I even paid for the pedicure and swimming lessons because my pom had a knee problem. When I went to pick him up he was not ready although...
citysearch.com - user review - 03/30/2007
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We have been taking Tucker to Pooch for daycare and boarding for over a year. He, and we, could not be happier! Their staff is so nice and welcoming, and they always take great care of him. The prior reviewer...
citysearch.com - user review - 03/29/2007
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I recently went on a tour of Pooch's facility. I noticed initially that all there were no dogs in either of the play areas. When I asked about it, i was informed that they were doing their daily cleaning...at...
citysearch.com - user review - 03/27/2007
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My husband and I who are relatively new to Chicago, needed to find a place to board our 8-month old puppy, Clyde while we went on vacation for 12 days and Pooch Chicago came highly recommended by some of our...
citysearch.com - user review - 02/24/2007
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My husband and I who are relatively new to Chicago, needed to find a place to board our 8-month old puppy, Clyde while we went on vacation for 12 days and Pooch Chicago came highly recommended by some of our...
citysearch.com - user review - 02/24/2007
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5.0 of 5 stars.
My dog has been going to day care here for about 3 months now, and we have been nothing but pleased. My dog loves coming here (the second I get him out of the car, the race is on to get to the front...
yelp.com - user review - 02/21/2007
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I have been taking my pug Sushi to Pooch Chicago for almost two years. To say he enjoys the experience is an understatement. My "couch potato" goes into full gear as soon as I ask -- "Sushi, do you want to go...
citysearch.com - user review - 01/18/2007
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I have been taking my pug Sushi to Pooch Chicago for almost two years. To say he enjoys the experience is an understatement. My "couch potato" goes into full gear as soon as I ask -- "Sushi, do you want to go...
citysearch.com - user review - 01/18/2007
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I have been sending my 2 pups to pooch for over 3 months now. They get so excited to go to Pooch and they love it. I have always been very happy with their service level and their accommodations. I did a lot...
citysearch.com - user review - 01/08/2007
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Thanks to Pooch for taking great care of my dog over the Holidays. I love all of the various services you have to offer...especially the doggy treadmill. Sushi needs a good work-out and I know that he got one...
citysearch.com - user review - 01/08/2007
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We take our dog to pooch and are increasingly becoming discouraged by the rude and unfriendly demeanor of the staff/ owner. We don't feel welcomed there, and when we asked for a tour we were walked down a...
citysearch.com - user review - 01/05/2007
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We took our 2 dogs to Pooch for the first time over the Christmas Holiday. We are very nervous parents and were reluctant to leave our pups for the first time. However, we came home from our vacation to find 2...
citysearch.com - user review - 01/03/2007
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We were excited to bring our two dogs to this new facility for boarding while we were away- especially with the good reviews. We are two busy physicians and are looking for a solid place for boarding and...
citysearch.com - user review - 01/01/2007
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I researched and visited several doggy daycares in Chicago and this place blew them away. If you're looking to spoil your pooch and want confidence in knowing that they are going to be well taken care of, this...
citysearch.com - user review - 12/30/2006
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5.0 of 5 stars.
Chalk me up for the converted. I am a tad protective of my dogs. So it has always been difficult for me to board them any place that is not their vet's. My rationale being the vet already knows all...
yelp.com - user review - 12/30/2006
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I am a long time client of Pooch Chicago and have always been very satisfied with the level of service they have provided to me. I just checked my Magg's in to their new location in Lincoln Park and I was...
citysearch.com - user review - 11/24/2006
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For the thanksgiving weekend. Within 3 hrs of requesting reservation I called for cancellation before their email confirmation even reached me. They charged the entire amount on a card that was used previously...
citysearch.com - user review - 11/20/2006
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We have been taking our golden retriever, Murphy, to POOCH for about a year and he absolutely loves it! Their facilities are very clean and they take such wonderful care of the pets! The staff is also very...
citysearch.com - user review - 10/30/2006
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Our puggle Zoey has been going to Pooch the last year for daycare and boarding. She gets so excited to go to Pooch she walks us there. It makes our lives easier as our puppy loves playing all day with the...
citysearch.com - user review - 10/17/2006
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2.0 of 5 stars.
Pooch was the first boarding facility I sent my dog to. Although she liked it, I didn't enjoy interacting with the owner - unpleasant, unfriendly, and un petit peu snob. Look, I may not be a...
yelp.com - user review - 10/11/2006
Full Review »
Max, our new little Yorkie, absolutely loves Pooch. The people are so caring and friendly, and Max has a fabulous time playing with other dogs all day. We checked out several other places for daycare, but...
citysearch.com - user review - 09/11/2006
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I took Samuel, my boxer, to Pooch this weekend. I usually go to PetSmart, but I was tired of always seeing different people working there, and the whole "corporate dog care philosophy" just didn't give me the...
citysearch.com - user review - 08/28/2006
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I am writing this review to share with all of you readers what a great place Pooch Chicago is, and how wonderful and caring the Owner is. I have been taking my 2 dogs to Pooch for the past 9 months and I am...
citysearch.com - user review - 08/27/2006
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I've meant to write this for a while... I have a three-year-old Portuguese Water Dog that is like a child to my husband and I. We've taken her to various boarding facilities over the years around town but...
citysearch.com - user review - 07/25/2006
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I really love that the staff loves my dog as much as I do. She is a big gal with a lot of energy and it is so nice that she gets a lot of playtime and comes home tired and happy. Their facility is always...
citysearch.com - user review - 06/21/2006
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Gus absolutly loves going to Pooch! He's not much of a "morning dog" but once he sees Pooch his tail doesn't stop wagging! He is so excited to see the morning crew, they are just great to him! I love that they...
citysearch.com - user review - 06/08/2006
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Gus absolutly loves going to Pooch! He's not much of a "morning dog" but once he sees Pooch his tail doesn't stop wagging! He is so excited to see the morning crew, they are just great to him! I love that they...
citysearch.com - user review - 06/08/2006
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Pooch has separate areas for large and small dogs, which is important for my cocker spaniel. The facility is VERY clean.
citysearch.com - user review - 05/30/2006
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Pooch Chicago is the best service by far in Chicago. They understand that peoples dogs are their children and treat them will the same love as the owners give their dogs. My dogs have been going there for 2...
citysearch.com - user review - 05/05/2006
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I always get great service from Pooch Chicago. My dog loves to get on the bus every morning when he's picked up for daycare, and he is always happy and tired when he gets home. They are always very flexible...
citysearch.com - user review - 04/21/2006
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I took my puppy, Roscoe, to Pooch Chicago for a masage and aromatherapy bath and pawdicure. I must tell you that he has never smelled or looked so good. He smelled good for literally 2 weeks. Their staff was...
citysearch.com - user review - 04/21/2006
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this was my first time leaving my toy pommie, tiny...he is w/ me all day, everyday and to say the least i was very anxious about leaving him...we went by "pooch" a few weeks before my trip...the place is...
citysearch.com - user review - 04/01/2006
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this was my first time leaving my toy pommie, tiny...he is w/ me all day, everyday and to say the least i was very anxious about leaving him...we went by "pooch" a few weeks before my trip...the place is...
citysearch.com - user review - 04/01/2006
Full Review »
Walking into Pooch just makes my day, to see my senior dog get a spark in her eyes when she see's them is all worth it. The patience they have for clients is remarkable but what is so great is seeing my old...
citysearch.com - user review - 03/30/2006
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I first found out about Pooch Chicago when I saw them on ABC's 190North in December. I was so excited that finally Chicago had a NICE, FUN place for me to send my dog when I travel. I live in Hinsdale, so it...
citysearch.com - user review - 03/22/2006
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I hae been going to pooch chicago for 2 years now and we love it! The staff is so friendly, and they have the best hours! I an drop my dog off for daycare at 6:30 in the morning, and pick him up as late as...
citysearch.com - user review - 03/21/2006
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I am very happy with the service that Pooch Chicago always delivers. My poodle, bebe, loves going there. I highly recommend!
citysearch.com - user review - 03/20/2006
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Midnight loves going to Pooch when I have to go out of town. The staff is so friendly and helpful and I always feel very comfortable leaving her there. I always request a bath before she comes home, and she...
citysearch.com - user review - 03/14/2006
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Look for somewhere else. They don't let the dogs out after 3pm. They stay all night in their crate. Went to get my dog and they were closed in the mid day. I was charged extra because they were closed. Never...
citysearch.com - user review - 03/04/2006
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I highly recommend Pooch for daycare and for boarding! My dogs are thrilled when they realize that they're going to Pooch for the day. As soon as we get out of the car they're pulling me toward the door and...
citysearch.com - user review - 03/01/2006
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Robin and the amazing staff of Pooch are the best in the city; they go above and beyond what is expected of them to ensure the safety and well being of the dogs in their care. They have picked up medications...
citysearch.com - user review - 02/26/2006
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I looked at and tried several different places for my sometimes nervous Labrador and Pooch is far and away the best. Robin and all of the people who work there are so friendly and helpful, my dog is...
citysearch.com - user review - 02/24/2006
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I looked at and tried several different places for my sometimes nervous Labrador and Pooch is far and away the best. Robin and all of the people who work there are so friendly and helpful, my dog is...
citysearch.com - user review - 02/24/2006
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Ben, my pooch, and I were very happy at Pooch Chicago. The staff was very friendly and helpful, and Ben seems very happy staying there. I especially like the fact that they do not board a lot of dogs, and that...
citysearch.com - user review - 02/21/2006
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Too many dogs in too small a space. My apartment is bigger than the dog run areas! I was shocked by how many dogs there were on the Saturday when I picked mine up (do they really have that many private...
citysearch.com - user review - 02/20/2006
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My dog is like a child to me, and I would NEVER take her somewhere that wasn't the best. I visited 7 boarding places in the city and did extensive interviewing and nothing came close to Pooch. Most of the...
citysearch.com - user review - 02/09/2006
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Pooch has the lowest price including transportation in Chicago - a good value.
citysearch.com - user review - 01/16/2006
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Thank you Pooch Chicago for taking such wonderful care of my labrador, Stella, over xmas. She was so happy with you, and I am so pleased that you took such great care of her! You gals are top-notch!
citysearch.com - user review - 01/11/2006
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This place is great! I have been boarding here for a few months and am now sending Tyson, my boxer, here for daycare 2 times per week. The staff is always friendly and Tyson is happier and healthier than ever....
citysearch.com - user review - 01/11/2006
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Dylan (my goofy Great Dane) and I love Pooch Chicago. I had to board him for the first time over xmas and NY and I was very nervous to leave him. The Owner and Staff at Pooch made me feel very comfortable...
citysearch.com - user review - 01/06/2006
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I have been sending my 110lb labrador to pooch for 3 years now. We use them for boarding and daycare. We could not be happier with the service and treatment we get from the Owner and her staff. I am at Pooch 5...
citysearch.com - user review - 01/05/2006
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I found the staff to be very sweet. I felt like they sincerely cared for my puppy. She really seemed to enjoy her time there. I know some people did not like the no pit bull policy but after having a couple of...
citysearch.com - user review - 12/14/2005
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Thank you so much Pooch Chicago! My puppies Max and Mooshu love doggie daycare! Monday through Thursday my dogs get picked up and dropped off from my condo and when I come home at night they are so happy and...
citysearch.com - user review - 12/08/2005
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I wanted to take the time to Thank You and the women @ Pooch Hotel fortaking such good care of Bubba while I was in Mexico. He always looks so cutewhen he comes home! I can tell that he had the time of his...
citysearch.com - user review - 12/01/2005
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I wanted to take the time to Thank You and the women @ Pooch Hotel for taking such good care of Bubba while I was in Mexico. He always looks so cute when he comes home! I can tell that he had the time of his...
citysearch.com - user review - 12/01/2005
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We LOVE Pooch! We have been taking our pug, Mugsy, to Pooch Chicago for over a year now and we almost have to drag him out! Robin and the staff are great, and we feel very comfortable leaving our little family...
citysearch.com - user review - 11/10/2005
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POOCH Chicago to the rescue!!! After extensive research and multiple doggy-day-care site visits, I found POOCH Chicago. Out of all of the day-care/boarding facilities in the city, POOCH proved to be the...
citysearch.com - user review - 11/07/2005
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POOCH Chicago to the rescue!!! After extensive research and multiple doggy-day-care site visits, I found POOCH Chicago. Out of all of the day-care/boarding facilities in the city, POOCH proved to be the...
citysearch.com - user review - 11/07/2005
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Most poeple would not call my dog sociable. She's skittish and scared of strangers (on two legs and four). So I was very worried when I had to board her. The staff at pooch hotel was amazing, and my dog warmed...
citysearch.com - user review - 10/28/2005
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Thank you Pooch for everything you do for me and Lilly. Our lives are so much easier now that we can count on you to work with us on our last minute boarding requests and daycare needs. Your transportation...
citysearch.com - user review - 10/19/2005
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2.0 of 5 stars.
First, full disclosure - I do not own a dog. But customer service is customer service and if it's lacking 1000 and 1 dalmatians ain't going to fix it!Such was the mood I encountered at Pooch -...
yelp.com - user review - 10/07/2005
Full Review »
We've been going to Pooch since it opened... we love it there, and our dogs, esp. our nervous, other-dog weary whippet, do too... the crew at Pooch takes extra special care of her. Definitely the best...
citysearch.com - user review - 09/14/2005
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During the Hurricane Katrina diaster Pooch Hotel kept our Boston Terrier several extra days while we were trapped in New Orleans. They even went to our vet's office to get him extra food because he is on a...
citysearch.com - user review - 09/12/2005
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I've been taking Charley to Pooch now for over 10 months, and I must say that the staff as well as Robin the owner are some of the nicest and most caring group of people. I was shocked to see any negative...
citysearch.com - user review - 08/16/2005
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A very nice place to board your dog. I looked long and hard to find a place as fantastic as this. Best of all, my dog Cleo seems very happy there.
citysearch.com - user review - 07/10/2005
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Lucy loves her new daycare at Pooch Chicago! I recently moved Lucy to a new daycare program at Pooch Chiacago and we both love it! The staff is very accommodating, and their facility is very well maintained....
citysearch.com - user review - 07/06/2005
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The staff at Pooch took fantastic care of Duke over the 4th of July Holoday weekend. I have never boarded him before so I was nervous. Pooch called me during his stay to let me know how much fun he was having...
citysearch.com - user review - 07/05/2005
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My dog Hoover wakes me up early on Tuesday and Thursday because he's so excited to go to Pooch. All the people I've met there have been really excellent. Hoover can't wait to see them in the morning. He comes...
citysearch.com - user review - 04/28/2005
Full Review »
I love it, my dog Lexi loves it - Great staff, great facility. Pooch cared for Lexi as if she were their own. She came home healthy, clean, and happy. Thank you Pooch Chicago for taking such good care of my...
citysearch.com - user review - 04/15/2005
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My dog loves it! The staff is warm and caring and they take care of Karma as if she was their own. It's a clean, safe environment and I'm very happy that they screen the dogs they accept. I was surprised at...
citysearch.com - user review - 03/30/2005
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My dog loves it! The staff is warm and caring and they take care of Karma as if she was their own. It's a clean, safe environment and I'm very happy that they screen the dogs they accept. I was surprised at...
citysearch.com - user review - 03/30/2005
Full Review »
Molly, my lab mix, and I love Pooch Chicago and their staff. Molly goes to daycare and stays in the hotel frequently. Pooch and their staff are very knowledgeable and I know that Molly has the best of care....
citysearch.com - user review - 03/02/2005
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My husband and I could not be happier with Pooch Chicago and their staff. Our puppy, Cooper, loves going to Pooch and we are so thankful that we have found a home away from home for him. Pooch is a safe haven...
citysearch.com - user review - 03/02/2005
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When the website boasts that they have something for all pooches, pitbulls need not apply. My viewing appointment was abruptly cut short when I was asked the breed of my dog: a pitbull/lab mix. "We don't take...
citysearch.com - user review - 02/25/2005
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Ruby drags me through the door everytime I take her to Pooch Chicago. Ruby loves it at Pooch, and I love it too. The facility is beautiful, safe, and clean - you would not even know it was a dog care facility...
citysearch.com - user review - 01/29/2005
Full Review »
My wife and I could not be happier about the care our dog receives everyday at daycare while at Pooch Chicago. Pooch Chicago has made our lives better, and Wrigely is so much happier that he can spend his day...
citysearch.com - user review - 01/14/2005
Full Review »
Pooch Chicago has changed my dog's life forever! Lalo is my 8-lb chihuahua that used to spend his days sleeping at home by himself, now he spends his days with his favorite pals and the fabulous staff at Pooch...
citysearch.com - user review - 12/21/2004
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By far the best in town! Pooch took excellent care of my Sophie over the Thanksgiving Holiday, and we feel much better about leaving her over Christmas knowing that she is in such good hands. I highly...
citysearch.com - user review - 12/21/2004
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Pooch Chicago is by far the finest dog daycare and canine hotel in Chicago. It is an immaculately clean, upscale establishment. I have been to all the other daycare and kennels in Chicago and nothing compares...
citysearch.com - user review - 11/27/2004
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This is by far the best facility in Chicago to leave your dog. I have been on a lengthy search to find a daycare and overnight care facility that I felt comfortable with and where my Stella would also be safe...
citysearch.com - user review - 09/01/2004
Full Review »
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