Open List Home >> Castro Valley, CA >> Shopping >> Clothing >> Women's Apparel >> Kays Bridal Boutique
5.0 of 5 stars.
I dropped in on a Thursday afternoon wanting to look at Jr. Bridesmaid & Flower girl dresses. The color we were looking for the Jr. I found out was exclusive to David's Bridal, so I wasn't able to get...
yelp.com - user review - 10/16/2009
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5.0 of 5 stars.
#User Rating: 5 out of 5 starsby Stephanie M Coakley09/01/2009 I had a great experience with Kay's Bridal Boutique! I bought a nice wedding dress at Kay's, but had a change of heart one month...
yelp.com - user review - 09/01/2009
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2.0 of 5 stars.
This place started out great. my cousin had 5 bridesmaids and we were given plenty of time to look at different dresses. that was the only good thing...the seamstress was very rude. i asked her to...
yelp.com - user review - 08/31/2009
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5.0 of 5 stars.
I drive by here after work 5 days a week and what they have in the windows is absolutely amazing. Every holiday they change the displays in the window and I am never mad that I get stuck at the stop...
yelp.com - user review - 08/12/2009
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1.0 of 5 stars.
I went here to get a bridesmaid dress altered. It was $90 and it was taken in too much at the bust. The seamstress insisted it was the manufacturer's error in how the dress was made and tried to fix...
yelp.com - user review - 06/12/2009
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5.0 of 5 stars.
I have been to Kay's Bridal numerous times over the past several years. It's a tradition for us that anytime a friend needs a prom dress, pageant dress, etc, we take them to Kay's. The service has...
yelp.com - user review - 05/18/2009
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1.0 of 5 stars.
My cousin is getting married and I needed to get sized for the gown. Thank goodness my cousin didn't get our gowns here.I just needed to get sized so I can order my gown in San Jose. When I called,...
yelp.com - user review - 12/10/2008
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I had checked out a few other Bridal Shops in the Bay Area. None of them had awesome customer service like Kay's Bridal. There was someone helping me out the whole time!! I am very picky in what I wanted but...
citysearch.com - user review - 10/13/2008
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4.0 of 5 stars.
I took my bridesmaid dress here for alterations (purchased at an out of town boutique). They were very helpful in doing this for me and it was completed days ahead of schedule. When I went in to pick...
yelp.com - user review - 10/06/2008
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DON'T order their false bridal bouques. WAY over priced. Paid 200.00 plus tax for this very small sloppy bouquet. It looks like I paid 20.00 for it. When I picked it up out of the box it feel apart. Glue was...
citysearch.com - user review - 09/15/2008
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5.0 of 5 stars.
I cannot say enough wonderful things about my years of experience with Kay's Bridal Boutique. As a professional wedding planner, every aspect of wedding planning for my clients is very special and...
yelp.com - user review - 09/09/2008
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5.0 of 5 stars.
Excellent service, excellent selection. The woman helping me (Sandra) was very patient and smart- she didn't try to talk me into a dress I didn't want, but kept finding dresses that suited me more and...
yelp.com - user review - 08/08/2008
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4.0 of 5 stars.
Although I didn't buy my wedding dress from Kay's, my friends and I did have a nice time browsing their collection. They had a lot of dresses that fit my style and budget. The person who helped us,...
yelp.com - user review - 07/21/2008
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3.0 of 5 stars.
My initial reaction was not so great, but they worked with me to make it a truly memorable day. We had a few issues with the fit, but the owner took the time to explain it to us when we went back for...
yelp.com - user review - 07/16/2008
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4.0 of 5 stars.
I happened to get an email that they were having a 50% off-the-rack sale the day after Thanksgiving. I figured I'd give it a shot even though I was newly engaged and hadn't even made a list of stores...
yelp.com - user review - 07/07/2008
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5.0 of 5 stars.
I'm glad that I didn't read these reviews before I went to Kays lol. My best friend went there to get her wedding gown and we both absolutely loved the service we received. Not only was my friend's...
yelp.com - user review - 04/20/2008
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5.0 of 5 stars.
I bought my wedding dress here last year and never had better service. I started the day out with a smile and was literally in tears by the time I made it to my appointment at Kay's. I walked in,...
yelp.com - user review - 04/15/2008
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1.0 of 5 stars.
they get a ZERO star from me. my wedding is in three weeks...they ordered the WRONG COLOR DRESS!!!!!!!!!! they tried to convince me that royal blue and navy blue are the same color. my whole wedding...
yelp.com - user review - 02/16/2008
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1.0 of 5 stars.
rude service. I am going to be a bridesmaid in my cousin's upcoming wedding. We stopped by this bridal shop because it was close to her home and we always passed by and saw beautiful gowns in the...
yelp.com - user review - 02/11/2008
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3.0 of 5 stars.
After reading all the negative reviews on Yelp about Kay's Bridal. I decided to visit this place myself. After all, I am willing to take any risk as long as I get to find "the dress".The store is big...
yelp.com - user review - 10/13/2007
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4.0 of 5 stars.
Again, go on a weekday. I've read all the bad reviews of this place and couldn't disagree more.This is what I liked about this place:1) they had dresses that I liked in my price range;2) there was no...
yelp.com - user review - 10/09/2007
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1.0 of 5 stars.
Can I give less than 1 star? My best friend bought her wedding gown here, as well as all 7 of us BM... so they made a LOT of money off us. How were we treated? Like sh*t. First off, the custom...
yelp.com - user review - 08/24/2007
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5.0 of 5 stars.
I never had a problem with this place I went to several bridal shops from Pinole to Campbell. Hands down this is where I got the best service. I tried on 10 different dresses, shoes and accessories...
yelp.com - user review - 06/12/2007
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2.0 of 5 stars.
The first thing I noticed when I walked into Kay's was a sign that said, "A $10 fee is required to try on bridesmaids dresses." Say what?! Isn't that part of their job? We asked, and the woman...
yelp.com - user review - 05/31/2007
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5.0 of 5 stars.
I had been to at least more than 5 bridal salons and tried on so many dresses before coming to Kay's. It was a little bit of a drive for me since I live in near Berkeley but I wanted to give it try....
yelp.com - user review - 05/23/2007
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1.0 of 5 stars.
This bridal shop has a good selection of nice dresses. However the staff was not overly friendly. The thing I disliked the most was that after you try on dresses they tell you that you get 10% off a...
yelp.com - user review - 05/14/2007
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This bridal shop has a good selection of nice dresses. However the staff was not overly friendly. The thing I disliked the most was that after you try on dresses they tell you that you get 10% off a...
citysearch.com - user review - 04/05/2007
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3.0 of 5 stars.
My bridal consultant I had here was really nice but I forgot her name :( The store was big but didn't seem to have much selection of what I was looking for. I wanted to go back here to look for...
yelp.com - user review - 02/14/2007
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3.0 of 5 stars.
This is the 4th bridal salon we went to while I was dress shopping. It was easy to make an appointment and wasn't crowded and overwhelming when we went in.The sales staff was helpful to a fault. I...
yelp.com - user review - 02/12/2007
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3.0 of 5 stars.
I didn't have a problem with their customer service but maybe that's because I went to David's Bridal first so compared to David's Bridal, Kay's waits on you hand and foot. The selection was okay for...
yelp.com - user review - 02/04/2007
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1.0 of 5 stars.
Kay's doesn't seem to know the value of customer service, so please do not honor them with your patronage.I had been searching high and low for a gown, and when I stepped into Kay's I had 7 dress...
yelp.com - user review - 01/01/2007
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I had a specific budget on my dress. At first they gave me catalogs with the dresses that fit in my budget. Some of the dresses I tried on that I fell in love with they discounted enough so it fit in my...
citysearch.com - user review - 12/26/2006
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2.0 of 5 stars.
I actually visited this shop a long time ago -- it was one of the first that I had visited on a whim during my gown search. It's some place you can easily get an appointment to work with a busy work...
yelp.com - user review - 09/18/2006
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1.0 of 5 stars.
Brides, Beware!I recently visited Kay's Bridal with my Maid of Honor. I brought in about 15 pictures of dresses I liked, and told Donna what style I was interested in. She asked my budget and I gave...
yelp.com - user review - 08/27/2006
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Bad service, impolite sales people and management is not accomodating! I purchased my wedding gown and the day i scheduled for my fitting..dress is not ready esp., the extra beading they add on dress. (Worst...
citysearch.com - user review - 04/24/2006
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I thought they were very helpful in helping me find the PERFECT gown for my day. I had gone to another bridal shop where I had a very bad experience and they completely turned it around for me. There was some...
citysearch.com - user review - 07/05/2005
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