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1.0 of 5 stars.
I have gone to the Brookline Village Zoots for years with great service and when we moved to Watertown I was expecting the same from the Porter Sq Zoots. First, I was annoyed I had to open a...
yelp.com - user review - 09/20/2009
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1.0 of 5 stars.
oh man, why didn't i read the reviews first? first of all, they don't post their prices either online, or anywhere in the store, so by the time you hand over your clothes and ask for the price, it's...
yelp.com - user review - 08/05/2009
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1.0 of 5 stars.
I recently took 4 items to the Zoots in Porter Square for simple dry cleaning. When I went to put on my newly cleaned Trench Coat I found the pocket as well as the band around the wrist to be ripped...
yelp.com - user review - 06/30/2009
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1.0 of 5 stars.
They lose things and have no good system to find them. They forget to send out the coupons they promise after cleaning a certain number of items. The counter staff are indifferent. The manager is...
yelp.com - user review - 09/25/2008
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3.0 of 5 stars.
Zoots is a decent place. I'm willing to pay for convenience and the fact that it's eco-friendly.Location is a plus, and I have to echo what Jen N. said about how awesome it is that they send you...
yelp.com - user review - 09/01/2008
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1.0 of 5 stars.
Has anyone else noticed that they stick bar codes on your tags? Noticing that was the last straw for me, Im not going back.
yelp.com - user review - 08/07/2008
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1.0 of 5 stars.
This place is so awful, it struck out after 2 tries. They added extra fees to nearly every item, and the line was long because everyone was complaining about missing, damaged, or inadequately cleaned...
yelp.com - user review - 08/01/2008
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I once went in to pick up my clothes and had to check to see if the stains were removed so I had tear off the plastic cover. After inspection, I asked the staff to dispose the plastic since there's no point of...
citysearch.com - user review - 05/10/2008
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2.0 of 5 stars.
Not good at cleaning things, but open great hours.
yelp.com - user review - 04/29/2008
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2.0 of 5 stars.
1 star for being PERC-free.1 star for sending me an email when my order is donebut the staff is rude - and the parking lot is the worst in Boston.
yelp.com - user review - 04/17/2008
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1.0 of 5 stars.
A glutton for punishment, I kept giving this sub-par establishment my business long after I should have gone elsewhere. *They "lost" my favorite cashmere sweater.*They are markedly more expensive...
yelp.com - user review - 03/28/2008
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4.0 of 5 stars.
Pros: They're open on Sunday They send me an email when my cleaning is ready for pickup They keep my credit card on file so I don't have to mess around with payments The location is convenient ...
yelp.com - user review - 11/28/2007
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1.0 of 5 stars.
Coming from CA, why the hell are all the cleaners so expensive around here? This place is VERRY expensive. The service seems good and should demand a premium, but not like this.
yelp.com - user review - 08/19/2007
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4.0 of 5 stars.
Apparently I'm in the minority, but I've always had a good experience here.1. They're open on Sundays. Who has time to drop off dry cleaning during the week, and who wants to waste their Saturdays on...
yelp.com - user review - 08/19/2007
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2.0 of 5 stars.
Looks like others beat me to it, but although Angus (the manager) seems like a nice guy, I'm disappointed by this place.I used them a few times and the last time, let's say the 3rd time, they lost 2...
yelp.com - user review - 06/21/2007
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1.0 of 5 stars.
Heart the environment .. not holes in my fav cashmere cardigan. Zoots has some great claims to being better for my BBF Earth.. but when I unwrapped my favorite light purple cashmere cardigan there...
yelp.com - user review - 05/22/2007
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4.0 of 5 stars.
I suppose I've had better luck than the other two reviewers. They seem to do a better job than your average dry cleaners, heck, they're better than any other dry cleaners I've ever used. I wish that I...
yelp.com - user review - 04/05/2007
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Stains on clothes that weren't there before. Lost items and refusal to reimburse... even for the money I paid to clean them!! Horrible dry cleaning and even worse customer service. Go to your local cleaners...
citysearch.com - user review - 03/07/2007
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I used to like Zoots. Until they started staining my clothes, and putting in DEEP wrinkles into my shirt cuffs (do you know how hard it is to get those out? Impossible!) Then they started losing m...
judysbook.com - user review - 03/07/2007
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1.0 of 5 stars.
I only signed up on Yelp to write about this atrocious cleaning establishment. Avoid at all-costs!! I have had two valuable itmes ruined and have stood in long lines waiting for pick-up. Except for...
yelp.com - user review - 12/28/2006
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4.0 of 5 stars.
Zoots has perfected everything about the drycleaning experience except the actual drycleaning. 24 hour drop-off, email notifications of your stuff being done, credit card on file so you never have to...
yelp.com - user review - 12/15/2006
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1.0 of 5 stars.
Are the appearance of spots that weren't originally on your clothing Zoots' "thing," or something? I never have things dry-cleaned, but I have this white winter coat (white was a horrible choice, and...
yelp.com - user review - 12/04/2006
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I used to love Zoots: 24 hour drop off, open until 9 on weekdays, open on Sundays even! Email notification when my order is ready, automatic credit card billing! But... twice in the past few mon...
judysbook.com - user review - 10/24/2006
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2.0 of 5 stars.
I used to love Zoots: 24 hour drop off, open until 9 on weekdays, open on Sundays even! Email notification when my order is ready, automatic credit card billing!But... twice in the past few months,...
yelp.com - user review - 10/24/2006
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2.0 of 5 stars.
Overall, dry cleaning quality is high but customer service is subpar. I found the tailor to be competent, but not always as prompt as promised.
yelp.com - user review - 08/21/2006
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I don't do a lot of dry cleaning, but I've always been happy with Zoots. They used to give lots of coupons to the women at the health club in the shopping center, but I haven't seen a coupon in year...
judysbook.com - user review - 05/03/2006
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1.0 of 5 stars.
I brought my coat there to be cleaned. I paid a lot but it came back looking exactly the way I left it. It still had tons of lint and a stain on it. I asked about i and they said they don't take...
yelp.com - user review - 03/30/2006
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For years I went to independently owned dry cleaners all over the Porter/Davis/Harvard Sq area. I found a few that did an okay job, for somewhat decent prices. However, now I only use Zoots in the Por...
judysbook.com - user review - 03/22/2006
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1.0 of 5 stars.
I was treated so poorly at this place. It's disorganized, the people who work here are rude, and treated me like I was a child. I brought in a bag full of shirts to be laundered, and the man who...
yelp.com - user review - 11/08/2005
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I dropped a suit for dry cleaning there; they lost the pants, which means that my $350 suit was effectively worthless. They only want to reimburse me for $165. They also don't offer extra insurance against...
citysearch.com - user review - 10/15/2005
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I would recommend taking your clothes ANYWHERE but Zoots. They pride themselves on using an environmentally friendly cleaning process, which is commendable, but their results are TERRIBLE. Both times I brought...
citysearch.com - user review - 10/23/2004
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