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5.0 of 5 stars.
Me: My iPhone is brokenGenius Guy: Hm, so it isMe: My warranty has expiredGenius Guy: Hm, so it hasMe: Boo hooGenius Guy: Here, have a brand new iPhone!OK, so my warranty was 2 months past its...
yelp.com - user review - 09/24/2009
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3.0 of 5 stars.
I've been here on many occasions and always have mixed feelings about this place. I love their products, and have a mad crush on the nrrrd girls who work the "genius" bar. My problem is with the sales...
yelp.com - user review - 08/20/2009
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2.0 of 5 stars.
The only reason i'm giving this 2 stars is b/c the guy was nice. If he was a jerkface they'd be getting no stars. the Genius Bar is a waste of time. we made an appointment and when we got there they...
yelp.com - user review - 08/14/2009
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3.0 of 5 stars.
Ugh - do you know what really sucks? Dealing with know it alls who insist on "fixing" totally faulty hardware rather than making good on the warranty and giving a replacement.I've been having issues...
yelp.com - user review - 08/10/2009
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5.0 of 5 stars.
The Genius bar is superb. The consistency of Apple's service across all of its stores is astounding - don't hesitate to bring your misbehaving Apple stuff here for a quick fix!
yelp.com - user review - 07/25/2009
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5.0 of 5 stars.
I am a closet consumer. Whenever I experience a dramatic, life-changing event, I tend to live extravagantly beyond my means and buy everything I want. (Hooray for credit card debt). Is it hot in here?...
yelp.com - user review - 06/17/2009
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5.0 of 5 stars.
While I generally get annoyed by hipsters-i'm-too-sexy-for-my-soy-latte-and-my-faux-hawk, the folks here are not only knowledgeable, but agreeable to answering any question you might need to be...
yelp.com - user review - 06/14/2009
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2.0 of 5 stars.
It's too bad that Apple is so intent on selling an attitude and a personality rather than its products. Again and again, I come in with questions that don't fit their script -- not cutesy or...
yelp.com - user review - 06/11/2009
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5.0 of 5 stars.
Limited selection of products - but the staff and genius bar more than make up for that.I tend to buy my techie stuff online, so the lack of certain product availability does not bug me. But, when I...
yelp.com - user review - 04/13/2009
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4.0 of 5 stars.
I am very appreciative of the fact that I came to this Apple store on a Saturday morning at 11AM without an appointment and was accommodated quickly. A late-night iPhone tragedy left me discouraged,...
yelp.com - user review - 03/05/2009
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5.0 of 5 stars.
They fixed my computer! They set up my iPhone for me! I heart them. It was hard for my little sister to browse while I was getting my phone set up though - people thought she was just dicking around...
yelp.com - user review - 01/13/2009
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5.0 of 5 stars.
So- I was stupid and decided to wait to do my Christmas shopping until the 23rd... my own fault I suppose. But I was still shocked to find the mall so packed at 1pm on a Tuesday (am I the only one who...
yelp.com - user review - 12/23/2008
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2.0 of 5 stars.
I was very disappointed. I had made an appointment to have my Macbook Pro checked out. The problem was the charger/battery, which is a common problem with their laptops. I had them check it out and...
yelp.com - user review - 11/13/2008
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5.0 of 5 stars.
After a tragic pen explosion occurred in my backpack, intense scrubbing and cleaning left the back of my beautiful baby beluga splotched purple. After calling this store, I was transferred to...
yelp.com - user review - 11/07/2008
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1.0 of 5 stars.
I hate this store.If I go in there to look around, at least 6 employees come up to bother me and ask me if I need help. If I make an appointment to go to the genius bar, I still have to wait at least...
yelp.com - user review - 08/22/2008
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5.0 of 5 stars.
I didn't have much luck with other apple stores, but this place converted me. Seriously, like a born-again conversion. This place gave me such great FREE support and full on attention to all my...
yelp.com - user review - 07/24/2008
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4.0 of 5 stars.
Yeah, I love the Apple store at the Galleria. When I first moved to the area, I didn't bother to get internet access and would instead come here to check my email 2 to 3 times a week. When the sales...
yelp.com - user review - 07/13/2008
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4.0 of 5 stars.
I came here to purchase my very first MacBook for college. (I highly recommend taking advantage of their college deal if you're still in college- you get a free iPod and printer, in addition to some...
yelp.com - user review - 07/03/2008
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3.0 of 5 stars.
I want to be friends with everyone who works here. Matt fixed my achy-breaky Macbook in a jiffy and he did it with a smile. Of course, it's still an Apple Store in a Mall where I can never find...
yelp.com - user review - 07/02/2008
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4.0 of 5 stars.
It's really too bad that spilling frozen yogurt on your iBook is detrimental to the lifespan of said iBook (and also wastes precious fro yo) because if I could find a way to combine the two...
yelp.com - user review - 06/06/2008
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4.0 of 5 stars.
I bought my MacBook here last year and had a great experience. Severely disabled when it comes to making decisions as I am, I had to come back several times to check out different models and ask a...
yelp.com - user review - 06/06/2008
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2.0 of 5 stars.
I am a HUGE Mac fanatic but I had to post my experience this weekend.I went to the Apple store to get something got Mother's Day. The concierge was very polite. When I informed her that I wanted to...
yelp.com - user review - 05/12/2008
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2.0 of 5 stars.
I no that everyone probably has some apple product by now. A computer, an iPhone or at least an iPod. Apple products really nice but I have to give them a negetive review for taking away the...
yelp.com - user review - 05/11/2008
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5.0 of 5 stars.
The Apple store is awesomeness. The products and the fact that you can test them all out in the store are great (I do have an irrational hatred for that damned one-button mouse though) but it's the...
yelp.com - user review - 04/15/2008
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3.0 of 5 stars.
So I make a trip here to get my iPhone fixed/replaced (they replaced it) and what happens when I get there? I'm told there is about an hour wait and I would have to put my name down. So I put my name...
yelp.com - user review - 04/14/2008
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1.0 of 5 stars.
This is by far the worst apple store in boston.i went here to make a few smaller purchases to go with the larger purchase i made at the burlington store a few weeks earlier (p.s. - burlington got 5...
yelp.com - user review - 03/20/2008
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5.0 of 5 stars.
i love you apple. have since i inherited my first mac classic :)and here are some of the reasons why:1. customer service - not only have i had repairs done to my computers far beyond their warranty...
yelp.com - user review - 03/04/2008
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3.0 of 5 stars.
I think Apple Stores need to have their own version of the "American Express Members lane" that American Express centers abroad have. Maybe it sounds petty, but I don't think its cool to let loyal...
yelp.com - user review - 02/27/2008
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5.0 of 5 stars.
I am an Apple fan. Yeah, I own an iPod and have owned pretty much all their 30GB ones. Except the touch, way out of my league price wise :) I also own a Macbook which I bought from this particular...
yelp.com - user review - 02/22/2008
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5.0 of 5 stars.
A few months ago I went to turn on my Ipod and it wouldn't turn on.....So i tried resetting it....and it still wouldn't work....so I completely erased it and reformatted it.....it still wouldn't work....
yelp.com - user review - 12/23/2007
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1.0 of 5 stars.
I guess you can't just show up here to visit the "genius" bar, you need to come (or visit online) first just to reserve a time. When you come back on time, you still have to wait, because the...
yelp.com - user review - 11/08/2007
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4.0 of 5 stars.
Four stars automatically for being the only Apple store in the Boston area (at least that is easily accessible by T.). Not five because soon they are opening a snazzy glassy techny shiny new one on...
yelp.com - user review - 11/08/2007
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5.0 of 5 stars.
It was the worst feeling in the world. My war buddy who's lived in France with me, been to China, been to Ireland, lived in Nebraska, dabbled in Orange County, taken road trips to North Carolina, my...
yelp.com - user review - 10/02/2007
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2.0 of 5 stars.
Look, I'm not typically a Mac user. So I will refrain from reviewing the availability / quality of products - this is strictly a customer service review.My boyfriend and I were strolling around...
yelp.com - user review - 08/19/2007
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4.0 of 5 stars.
Its often pretty busy in here, especially because I usually come in to visit the Mac Genius station in the back. BUT if you make a reservation you can MORE THAN spend you time in H&M.Also, until the...
yelp.com - user review - 08/10/2007
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4.0 of 5 stars.
Apple stores are mostly all alike. Hot nerds who work there (sorry, that's my "type"), friendly but not pushy staff, Apple products galore, free internet access that isn't restricted (even if you hate...
yelp.com - user review - 08/06/2007
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4.0 of 5 stars.
I love Apple Store.No other store can I walk in, have them start a little sales pitch, then give the little look, and they know and bow out in reverence. Yes, they know, that I have been suckling the...
yelp.com - user review - 08/06/2007
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4.0 of 5 stars.
I've been addicted to Apple since my Mom got us an Apple IIe. I love this stuff! My new workplace is PC only and I have to try to keep myself under control every day and not throw my PC through the...
yelp.com - user review - 07/12/2007
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5.0 of 5 stars.
I've heard that Apple sometimes don't stand by their products. You can play with the IPhones all day and they don't care, and make free calls too! Come here to check your EMail for free, and listen...
yelp.com - user review - 07/06/2007
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5.0 of 5 stars.
I bought my iPhone here and all the employees were friendly and helpful. The cashier was very amused by my immense excitement and called me "duder." She was very nice, though. I also bought my Airport...
yelp.com - user review - 07/03/2007
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5.0 of 5 stars.
Ok well just got my self an Apple iPhone after waiting in line for 5 hours! Great staff in the shop and free water for all us people in line.Great service also!
yelp.com - user review - 06/29/2007
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3.0 of 5 stars.
Buy your Apple wares online. The staff here are too busy basking in the Apple glow to to offer real answers to your questions, or provide more than cursory support in some cases. It's amazing how good...
yelp.com - user review - 04/30/2007
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3.0 of 5 stars.
This store is the worst out of all the apple stores. It's always super crowded with teenagers.I avoid this place like the plague, but it's still an apple store so it gets an automatic 3 stars. I'd...
yelp.com - user review - 04/30/2007
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4.0 of 5 stars.
I want a t-shirt that says "I heart geniuses" that looks exactly like their black ringer ones. These guys were so patient when I brought in my damaged three-month old MacBook, explained everything in...
yelp.com - user review - 04/28/2007
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5.0 of 5 stars.
It is SOOO smart for apple to have retail stores in malls!If you have an issue with your ipod, just get all dolled up and put your best damsel in distress act on and the guys at the genius bar will...
yelp.com - user review - 04/23/2007
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4.0 of 5 stars.
The store is pretty awesome but my fav remains the APple store in Regent St in London. This one, as usual, has all the toys that a fanboy/girl craves. I was pretty impressed with the genius bar. I...
yelp.com - user review - 12/11/2006
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5.0 of 5 stars.
i was happy when we got an apple store in boston, well cambridge. everything in there was so cute! this is where i got my nice, black video ipod after best buy failed me. very quick and easy to go...
yelp.com - user review - 11/27/2006
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4.0 of 5 stars.
There are something in the store that keep me go in every time I go to the mall. Even I know most of the time, everything's still the same, I go in. I like to check on accessories and new ads about...
yelp.com - user review - 11/21/2006
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4.0 of 5 stars.
I'm an Apple addict, so my score is less a reflection of the store, and more of a reflection on Apple itself. This store does tend to be busy, but so is the rest of the mall during the hours that I...
yelp.com - user review - 11/20/2006
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1.0 of 5 stars.
It boggles my mind to see good reviews about this place. Alright, I bit the bullet & got an Ipod & they are pretty sweet. I also have about 6 macs for my business. I have come to the conclusion...
yelp.com - user review - 09/05/2006
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5.0 of 5 stars.
Love Apple, and love their stores. ha. This one is a bit small though. The employees are always interesting. The one older man laid his hands on a friend of mine when we were checking out the then...
yelp.com - user review - 08/17/2006
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5.0 of 5 stars.
I love this Apple Store. In the past two years, I have purchased three computers and two iPods here. It's so convenient. I like to wander around and just play with things. Unfortunately, sometimes...
yelp.com - user review - 06/07/2006
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3.0 of 5 stars.
just like any other apple store - whatever. Smaller maybe tho too. My problem with this apple store is that it is in cambridge and in the mall. Why does apple like being in malls so much? Move to...
yelp.com - user review - 04/09/2006
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5.0 of 5 stars.
always bumpin, this store usually has a line out the door. the local place to go for your ipod fix.
yelp.com - user review - 08/31/2005
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