Open List Home >> Burlingame, CA >> Hotels & Travel >> Bus Lines & Charters >> Supershuttle Transportation
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San Francisco's Most Comprehensive 5-Hour Tour!
3.0 of 5 stars.
Convenient.Cheap.They will arrive 15 minutes early EVERY TIME.
yelp.com - user review - 10/15/2009
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1.0 of 5 stars.
The worst shuttle service ever. I booked an on-line, round-trip, pre-paid reservation and the e-mail confirmation I received told me, in two different places, to call the phone number supplied, once...
yelp.com - user review - 10/14/2009
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2.0 of 5 stars.
Don't bother to write to them. They won't answer. You'll have to start your trip wondering if they'll pick you up or not.
yelp.com - user review - 10/12/2009
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2.0 of 5 stars.
They were 10 mins late, which was okay in the end because I arrived at the airport earlier than I expected. The real problem was that the driver was erratic and didn't really stop at stop signs. I...
yelp.com - user review - 10/11/2009
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2.0 of 5 stars.
4Stars-Prompt pickup, only 2 others. Actually a nice little ride through the city to the airport. And easy, non stressful way to get to the airport. Hey- Maybe I like Super Shuttle! What a super...
yelp.com - user review - 10/07/2009
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1.0 of 5 stars.
Super Shuttle? Stupor Shuffle!Your mileage may vary, but if your travel situation is similar, be warned.Timeline:around 4PM - Flight arrived on a Friday at JFK Int'l. Airportby 4:30PM - picked up...
yelp.com - user review - 09/30/2009
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2.0 of 5 stars.
I am giggling about the the "stupor shuffle" review posted today, sorry about the bad experiences. As for me, never again. I will just say that much.
yelp.com - user review - 09/30/2009
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1.0 of 5 stars.
No. I've taken Super Shuttle three times, so I feel like I've given them a fair chance, scientifically speaking. Time #1 was a 4:45a pickup to the first flight out of Oakland on Christmas Eve Day. I...
yelp.com - user review - 09/29/2009
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1.0 of 5 stars.
The best thing that came out of my Super Shuttle ride last Monday is that I now know once and for all never to take it again. Low lights: 1. My pickup window was 8:08 - 8:38. My driver showed up at...
yelp.com - user review - 09/21/2009
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2.0 of 5 stars.
Ok, so I took the shuttle from the Oakland Airport to my place in North Beach and it was an ok experience. I called the 800-number as soon as I got off the plane to try to make a reservation and ended...
yelp.com - user review - 09/19/2009
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4.0 of 5 stars.
I was worried about getting home from SJC after reading the reviews here, but my experience was nothing but pleasant. My flight got in an hour late, but I called the number when I arrived and they had...
yelp.com - user review - 09/12/2009
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4.0 of 5 stars.
Ok fine.I guess I'd rather risk my life on a Super Shuttle than schlep a huge piece of luggage on Muni and again on BART. The driver this time around was about a million times better than the...
yelp.com - user review - 09/10/2009
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1.0 of 5 stars.
They double charged me for the return trip and have not returned messages. Stay away, their poor service is not worth the bother.
yelp.com - user review - 09/01/2009
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1.0 of 5 stars.
I wish there were a negative star rating on Yelp. STAY AWAY FROM SUPER SHUTTLE. OMG, worst service ever. Everything about them is lame. I hate them. I HATE THEM! Use them only if:- you have no sense...
yelp.com - user review - 08/20/2009
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1.0 of 5 stars.
SuperShuttle is the devil. I can't even tell you how inexcusable their customer service is, not to mention their crazy drivers either driving like Mr. Toad's Wild Ride or NOT SHOWING UP AT ALL!!!!! I...
yelp.com - user review - 08/14/2009
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1.0 of 5 stars.
Do not take Super Shuttle from SJC.they don't keep vans waiting at the airport, so even though I made a reservation for 8:10am, the van didn't show up until 8:55am.
yelp.com - user review - 08/05/2009
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1.0 of 5 stars.
please keep in mind that the airport shuttles are NOT taxis.
yelp.com - user review - 08/03/2009
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2.0 of 5 stars.
UPDATE 7/29/09Was called by Corporate and by the Service Manager that is local; both very kind. Driver denied everything but has been suspended for one week and is to take a Driver course that is...
yelp.com - user review - 07/27/2009
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3.0 of 5 stars.
For $17, the pro's outweigh the con's. I've generally had positive experiences with SuperShuttle going TO SFO. Booking online is not difficult and changes can be made after you prepay. They've been...
yelp.com - user review - 07/26/2009
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2.0 of 5 stars.
I have vague memories of using SuperShuttle in the past without these kind of problems, but this time was a DISASTER.We prepaid a round trip to SFO (all of 15 minutes). Our van called at the end of...
yelp.com - user review - 07/20/2009
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1.0 of 5 stars.
Three words: TAKE A CAB.I've used Super Shuttle several times, and generally 3 out of 4 times, you're dealing with bad service and crazy drivers. Last night, my driver was ~seriously~ text-messaging...
yelp.com - user review - 07/20/2009
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1.0 of 5 stars.
I used to taking company ride to the airport. But due to personal schedule, I had to arrange my own transportation to the airport that night. I thought Super Shuttle could be the answer. I was wrong....
yelp.com - user review - 07/19/2009
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1.0 of 5 stars.
Never again my friends! I usually take Super Shuttle to SFO and always have quite the experience of early drivers, horrible communication on Super Shuttle's part and atrociously late pick ups at the...
yelp.com - user review - 07/15/2009
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5.0 of 5 stars.
I've had nightmares with airport shuttles(eg getting to crubside at 2pm and not getting home till 6pm.)We took a risk this time and booked supershuttle about 24 hrs prior to arrival @ SFO.Was highly...
yelp.com - user review - 07/10/2009
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4.0 of 5 stars.
My driver was perfectly on time and called me as the van pulled up. He was nice, not a crazy talker (which was ok because it was 3:20am). I was the first picked up, and it took about 25 min to pick up...
yelp.com - user review - 07/07/2009
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1.0 of 5 stars.
I came to Yelp just now to find a new super shuttle company. Last time I needed a shuttle to the airport I used Super Shuttle and my life was without a doubt endangered by the completely incompetent...
yelp.com - user review - 06/28/2009
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1.0 of 5 stars.
They called to tell me they were outside (5 mins early) when I ran outside they were gone. Literally 20 seconds after the call. I called them back and they claimed I was a "no show" - all of this at...
yelp.com - user review - 06/19/2009
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1.0 of 5 stars.
This is the worst experience I've ever had.I'd give a minus 5 in a pile of my car-sick induced vomit if I could...I wrote this while actually ON the Super Shuttle..."I'm on my way to SFO, right now,...
yelp.com - user review - 06/15/2009
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2.0 of 5 stars.
Wow, nix my previous review. Past two times I've taken SuperShuttle I've had the worst experience. Riders don't give a flying **** if their home is really not on a particular Shuttles route, and they...
yelp.com - user review - 06/13/2009
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3.0 of 5 stars.
Good:1. You can book online.2. If you live in the Richmond/Sunset there's usually a van leaving SFO that takes you home together, so you don't have to do the tour of downtown and be the last to get...
yelp.com - user review - 06/13/2009
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2.0 of 5 stars.
I used to be a big fan of Super Shuttle, but no longer, due to my recent experiences in San Francisco and NYC. They cram you in like sardines. In NYC one poor guy didn't have a seat! Drive way too...
yelp.com - user review - 06/10/2009
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1.0 of 5 stars.
To be fair, if I were just reviewing the shuttle on the way to the airport, they'd get a 4. But man oh man, the ride back. At 1 am, I got off the plane I had been on for 6 hours and got out to where...
yelp.com - user review - 06/10/2009
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2.0 of 5 stars.
So, I was picked up on time, which was 4:00 am (big oof!). I'm the first one in, and I'm thinking this is the best thing ever. Then our driver ignores all the road signs saying you need to detour to...
yelp.com - user review - 06/08/2009
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3.0 of 5 stars.
Overall experience was pretty good. I booked my roundtrip reservation to/from SFO online. Received an automated call 5 minutes prior to pickup from my home. That took me by surprise because the...
yelp.com - user review - 06/02/2009
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2.0 of 5 stars.
I've used SuperShuttle many times before, but my most recent experience has prompted me to write a review of their service.My 19 month old daughter and I were taking a Red Eye flight from SFO to...
yelp.com - user review - 05/26/2009
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2.0 of 5 stars.
Conveniently suggested by the concierge at our hotel, we booked this in the beginning of the day so we wouldn't have to worry about anything afterwards to catch our redeye back east. The pickup was...
yelp.com - user review - 05/26/2009
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1.0 of 5 stars.
Back when I lived on Potrero Hill, I used Super Shuttle a few times. I guess since I was so close to 101, I'd be picked up last and I'd be at the airport in 15 minutes.Now, that I don't live in...
yelp.com - user review - 05/10/2009
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1.0 of 5 stars.
Worst shuttle experience ever. To be fair, it was late at night. So maybe an earlier time would work better. But I was picked up, and then the dispatcher had the driver cruise around the airport...
yelp.com - user review - 04/28/2009
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1.0 of 5 stars.
I do not even know where to begin... It is the worst service I have ever had. I wish I could give them zero or negative stars....They were late and then confused about where to go next during the...
yelp.com - user review - 04/27/2009
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4.0 of 5 stars.
Lincoln town car with a 90 year old interesting and slightly drunk spanish casanova is pretty fantastic.I am a classy shuttle rider.
yelp.com - user review - 04/27/2009
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1.0 of 5 stars.
I have finally figured out the secret of Super Shuttle. It's really a front for an English as a Second Language class, and a cab driving school for these foreign students!These guys don't really care...
yelp.com - user review - 04/15/2009
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2.0 of 5 stars.
Summation: they suck, don't use them. Other van services are priced comparably.i waited for 30 minutes for the shuttle at SFO. Once a van came, the driver couldn't communicate with us (by this time 4...
yelp.com - user review - 04/13/2009
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4.0 of 5 stars.
Wow, Super Shuttle has only 2 stars? Am I riding the same shuttle?Well, I can say this. This is all based on SFO to SF pick up/drop offs, I know nothing about Oakland, San Jose service, etc.I have...
yelp.com - user review - 04/08/2009
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2.0 of 5 stars.
My pickup to catch my flight from Hawaii was great. My return trip, from the airport to my home, was a nightmare, and I'll never use your services again. Here's why:-- The driver didn't speak much...
yelp.com - user review - 04/05/2009
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3.0 of 5 stars.
I wasn't going to ask my friends and family drop me off at the SFO airport during UNGODLY HOURS around 4:30am for the pick-up and then midnight on my return trip from Cancun, Mexico.Hell to the NO!So...
yelp.com - user review - 04/01/2009
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1.0 of 5 stars.
KEPT ME WAITING FOR AN HOUr at the oakland airport.TWICE!!!!!! son of a .........
yelp.com - user review - 03/29/2009
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1.0 of 5 stars.
DO NOT USE THIS SERVICE!!!!!!!!!!!!If I could give negative stars, I would. So I beg you...STAY AWAY FROM SUPER SHUTTLE! Any other airport shuttle service will do the job for the same price. Yes,...
yelp.com - user review - 03/19/2009
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1.0 of 5 stars.
ABSOLUTELY THE WORST! I've used the service twice, 2 years apart -- both times needed to be at SFO for a 6am flight. First time, the van NEVER arrived, despite multiple calls to their dispatch who...
yelp.com - user review - 03/08/2009
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1.0 of 5 stars.
I've used Super Shittle several times over the past year because I get a company discount, but I've finally decided the crappy driver:good driver ratio isn't ever in my favor.My most recent...
yelp.com - user review - 03/02/2009
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3.0 of 5 stars.
I have an approach-avoidance conflict with SuperShuttle in San Francisco. It can be fast or slow, depending on whether the driver is trying to maximize passenger count or minimize travel time. It is...
yelp.com - user review - 02/27/2009
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1.0 of 5 stars.
HORRIBLE!Every piece of information I received over the phone was contrary to what the driver was telling me in regards to my payment over the phone. The driver yelled at me, talked over and down to...
yelp.com - user review - 02/23/2009
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3.0 of 5 stars.
Wow, i'm surprised at a lot of these horrible reviews.PRO: I opted to use Super Shuttle because they allow for last minute pick-up reservations (unlike Quake Shuttle, which are a few bucks less, but...
yelp.com - user review - 02/10/2009
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1.0 of 5 stars.
I'm sure if you're looking at this thread, you'll find many, many, many Super Shuttle horror stories, so I'll spare you the full details of mine. Basically - 1. driver was insane and a jerk, 2....
yelp.com - user review - 02/08/2009
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1.0 of 5 stars.
Wow, I wish I had checked Yelp! before I had a horrible experience with Super Shuttle. We had a crazy early pick up (4am for a 6am flight out of SFO). The driver was rude beyond belief. He came on...
yelp.com - user review - 02/06/2009
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1.0 of 5 stars.
WORST EXPERIENCE EVER. I had a ridiculously early flight out of SFO, so thought I would save some $$ by taking Super Shuttle. a 5:30-5:34am pickup....they were 30 minutes late, and the driver...
yelp.com - user review - 02/02/2009
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3.0 of 5 stars.
3 stars because, each driver is completely independent of one another.Driver 588, Joe, was the best driver EVER. Smart, on time, friendly, professional... overall AMAZING! FIVE STARS!Driver 106......
yelp.com - user review - 01/12/2009
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2.0 of 5 stars.
Ok, I have been a Super Shuttle customer for years, and they do offer door-to-door airport shuttle for under $20. I have always been pleased with their services, until 2 weeks ago (12/28), when I had...
yelp.com - user review - 01/08/2009
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1.0 of 5 stars.
It is one of the cheaper ways to get to the airport, you can't really argue with $17 door to airport service.HOWEVER, they should really disclose how long it really takes from your door to the...
yelp.com - user review - 12/31/2008
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2.0 of 5 stars.
Mixed review when it comes to pick ups and drop offs.Phoned reservation two days before for round trips, came to $50. I like this, don't have to deal with the driver to pay him.Had them pick me up on...
yelp.com - user review - 12/30/2008
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2.0 of 5 stars.
super shuttle is extremely puzzling to me.their service TO the airport is fairly good. they pick you up on time and for 17$ its a good deal for what you get.their service FROM the airport however is a...
yelp.com - user review - 12/29/2008
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1.0 of 5 stars.
DO NOT WAIST YOUR TIME OR MONEY.This service was a waist. I follow the procedure of calling once my plane landing at OAK. I was told to go wait at area 4G and my shuttle would be there shortly. I...
yelp.com - user review - 12/29/2008
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1.0 of 5 stars.
With BART running to SFO & OAK these days, and the numerous cab options that exist, there is no good reason to use super shuttle. With my girlfriend sick on a return trip back to SFO, and us not...
yelp.com - user review - 12/29/2008
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1.0 of 5 stars.
Horrible! I had booked a shuttle from SFO and the bloody thing was 1 hour late. Mind you it was 2 a.m.!!! Also, where do they find these shuttle drivers!!! They are all nuts. Go with a cab, public...
yelp.com - user review - 12/26/2008
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1.0 of 5 stars.
Every time I ride super shuttle, the following happens:1. They pick me up over an hour late.2. The driver drives like Bill Murray's groundhog in 'GroundHog Day', except on crack, and far less cute.3....
yelp.com - user review - 12/22/2008
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1.0 of 5 stars.
1. Unintelligent phone operators and drivers2. Slow drivers3. Only allowed 2 suitcases plus your carryon (as if it's an airplane!)4. Charge $25 for each extra piece of luggage5. Always cram their vans...
yelp.com - user review - 12/12/2008
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1.0 of 5 stars.
The van smelled like a giant armpit. The driver couldn't speak English if his life depended on it. On the outbound he shows up late. No apologies, no nothing... just a "no my fault.... not late"...
yelp.com - user review - 12/09/2008
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2.0 of 5 stars.
In my previous review I was completely unhappy with the service I received. In this update, more of the same. I had an early flight arrival at the International Terminal at SFO. There were no...
yelp.com - user review - 12/07/2008
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1.0 of 5 stars.
I had the sweetest driver coming back from Oakland on Sunday night post Thanksgiving. BUT STILL - he waited on the curb at OAK for 40 MINUTES before leaving. That is, circling OAK docks 3 times.In the...
yelp.com - user review - 12/02/2008
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3.0 of 5 stars.
If I were writing this review only about taking Super Shuttle TO the airport, I would give them 4 and half stars. I love this service to get from my house to SFO. They're reasonably on time, most of...
yelp.com - user review - 12/02/2008
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3.0 of 5 stars.
I ALWAYS get car sick when I take Super Shuttle! I think they put all of their driver's through extensive safety training- oh wait, no they don't.Super Shuttle is super (hee hee) convenient and less...
yelp.com - user review - 12/01/2008
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3.0 of 5 stars.
Gotta echo Douglas G's review. SuperShuttle gets the job done. Not glamorously, or even efficiently, but it gets you to where you need to be. The ride is a lot like taking a cab in SF: your life spins...
yelp.com - user review - 11/17/2008
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2.0 of 5 stars.
Super shuttle is a fantastic way to get from the city to SFO. I had a fairly early flight, they picked me up about 1 hour and 45 minutes early and I got to the airport about 30 minutes later. Easy,...
yelp.com - user review - 11/14/2008
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4.0 of 5 stars.
As an extensive traveler, Supershuttle is one of the most reliable services TO the airport (SFO, Oakland) that I have used. Often times I get the same van driver who remembered me and asked me about...
yelp.com - user review - 11/11/2008
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2.0 of 5 stars.
I would have given it a 1-star if I didn't have a pleasant experience taking the shuttle to SFO. The gentleman showed up exactly on time and was pleasant to talk to. It's the second arm of the trip...
yelp.com - user review - 11/10/2008
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2.0 of 5 stars.
I'm giving Supershuttle two stars simply because I would feel guilty giving a service provider whom I continue to use one star. However, do not be fooled, Supershuttle and I... we do not get along.Why...
yelp.com - user review - 10/27/2008
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1.0 of 5 stars.
The worse EVER. I took the supper shuttle one evening not that long ago because it was late and I was feeling cheap and didn't want to pay for a cab. First off, I call at the shuttle pick up area....
yelp.com - user review - 10/23/2008
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2.0 of 5 stars.
It's totally hit or miss with these people. I've had mostly pleasant experiences at SFO and one borderline experience in NYC. It's good if you're not in a rush, don't wanna take public...
yelp.com - user review - 10/23/2008
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1.0 of 5 stars.
Taking SuperShuttle home from the airport - cost effective but oh SO PAINFUL... sometimes makes you wonder if it's really worth it. Found the Supershuttle guy outside our SFO terminal and there were 2...
yelp.com - user review - 10/18/2008
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1.0 of 5 stars.
No, never again. Leave airport at 11pm. Arrive at hotel at...1220pm? No, never again. If I wanted a neighborhood tour of San Francisco via "the bat out of hell" mobile, I'd have just signed up for...
yelp.com - user review - 10/14/2008
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2.0 of 5 stars.
I agree with the disgruntled reviewers - and here are the reasons why1. even though I specified while booking our flight was at 6:30am, and chose the 3:35-3:50 window, the driver arrived at 3:15am!!2....
yelp.com - user review - 10/13/2008
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1.0 of 5 stars.
Avoid SuperShuttle if possible, especially if going home from SFO... I had an incident in which I was told my payment would be refunded, then they didn't do it! (Drivers refused to drive to the east...
yelp.com - user review - 10/11/2008
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4.0 of 5 stars.
I've taken Super Shuttle many times when flying out a weekday morning cuz no one can give me a ride! The couple of times I ridden it, it's been great. They alwayz get to my house on time and I never...
yelp.com - user review - 10/07/2008
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2.0 of 5 stars.
A haiku set for cursing Supershuttle:---Oh Supershuttle...A slow, rude, lying turtleOnly way less safe.---It took you longerTo just *depart* SFOThan I could bus home.
yelp.com - user review - 10/01/2008
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4.0 of 5 stars.
I can see the runways of SFO from my patio (that's really close) but I am too lazy to take the BART. I never travel light (enough) and I'm not up to schlepping all my luggage on public...
yelp.com - user review - 09/19/2008
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4.0 of 5 stars.
They got there early but since my cellphone was off I didn't get the call telling me they'd be there in ten mins, get your shit together. I emerge in the pre-dawn dark, barefoot or in socks telling...
yelp.com - user review - 09/07/2008
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1.0 of 5 stars.
BOOO!! I spit on this one star.Horrible service all around. On different occasions, I've called and never been picked up, waited for over 2 hours, been yelled at by their customer service reps. And...
yelp.com - user review - 09/02/2008
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3.0 of 5 stars.
The closer you live to the airport, the better and easier it is to take super shuttle.I fly a lot thus I go to the airport a lot. I don't mind taking the super shuttle to the airport as I'm normally...
yelp.com - user review - 09/02/2008
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1.0 of 5 stars.
I hardly review on yelp, but I feel the need to tell everybody not to get involved with this company. They didn't pick us up at midnight from San Jose airport, even though we had reserved and paid...
yelp.com - user review - 08/27/2008
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2.0 of 5 stars.
Use with caution!!! Better than a bus, cheaper than a cab, make certain that you wear your seat belt... Recently we took the Super Shutter after 10 PM from the airport to home (Redwood City) after...
yelp.com - user review - 08/27/2008
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4.0 of 5 stars.
Normally I would take the train from the airport to downtown, but since I have never been to San Francisco I figured I'd just suck up the money and take the shuttle. I didn't really have any problems...
yelp.com - user review - 08/27/2008
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1.0 of 5 stars.
Can you give less than one star? I think Super shuttle has gone downhill - probably since the completion of BART to SFO. I used to always use the service and over time, the condition of the vans,...
yelp.com - user review - 08/17/2008
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1.0 of 5 stars.
Wish I had read yelp before I booked the Super Shuttle. I booked in advance on the internet. They picked us up at our home in El Granada, CA to take us to SFO. They were on time, but the driver was...
yelp.com - user review - 08/17/2008
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1.0 of 5 stars.
Hate to be soooooo longwinded, but we wanted to save others from the grief that we experienced.So, to be fair we booked a ride to the airport (SFO) for 6:15-6:30 am pick-up and the driver was on time...
yelp.com - user review - 08/16/2008
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3.0 of 5 stars.
Gayle and her Mom returned home from Europe on a Sunday night and I was due to ship out to Whitehorse early Monday. So being the good boyfriend, I picked them up at SFO, took them home, served them...
yelp.com - user review - 08/13/2008
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1.0 of 5 stars.
DO NOT USE THIS COMPANY. The drivers are NUTS. Their system is crap. I had a van reserved to pick me up in Hayes Valley between 4:20 and 4:35 am, and it didn't get to my house until 4:55 am. Needless...
yelp.com - user review - 08/11/2008
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1.0 of 5 stars.
Normally I don't YELP, but I felt compelled to warn people against Super Shuttle. On the day of my trip, they were over an hour late to pick me up for the airport. Then on the day they were...
yelp.com - user review - 08/11/2008
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2.0 of 5 stars.
They gave me a pick up window of 6:40-6:55. Then showed up at 7:00, so that was close.I was the first pickup and he was late to me and obviously didn't realize where I was relative to the other...
yelp.com - user review - 08/10/2008
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1.0 of 5 stars.
they made me miss my flight, then when I called for a refund and got in a fight with the B*atch on the phone, she just put me on hold, never to return again.
yelp.com - user review - 08/07/2008
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3.0 of 5 stars.
Trust me, I'm a total 'BART to the airport' type of guy, but when I stupidly book a 6am flight to maximize time at my destination, public transport isn't really an option. Fortunately or...
yelp.com - user review - 08/06/2008
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1.0 of 5 stars.
My husband and I used Super Shuttle from SFO to our hotel and then at then end of our vacation from our hotel to SFO. We waited at least 20 minutes outside of the airport waiting for a Super Shuttle...
yelp.com - user review - 07/15/2008
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4.0 of 5 stars.
So (knock on wood) I have never had a bad experience with SuperShuttle. I've had w early morning flights in the last month and used SS for each of them. One time they came about 10 mins early and...
yelp.com - user review - 07/10/2008
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1.0 of 5 stars.
This service should be called anything but Super. I made a reservation and the shuttle was supposed to pick me up around 12am last night. My plane was late by 1.5 hours (on the website when you put...
yelp.com - user review - 07/09/2008
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1.0 of 5 stars.
My husband was returning from a funeral in Europe and his plane was delayed in Chicago. Bart stops running out of SFO at about 11:30 PM so his only choice was a shuttle or a taxi. I called several...
yelp.com - user review - 07/09/2008
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3.0 of 5 stars.
Are you guys for real? This many stars? Come on. You don't mind having the driver show up half an hour early and have them call a couple times while you're running around your apartment getting shit...
yelp.com - user review - 06/21/2008
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1.0 of 5 stars.
i would give them a zero if i could. scheduled a reservation and pre-paid online for service to the airport. they said they'd be there between 10:15am and 10:30am. i went down to my lobby to wait at...
yelp.com - user review - 06/15/2008
Full Review »
1.0 of 5 stars.
Avoid, avoid, avoid my friend. The driver added himself a $3.00 tip without my authorization. I only noticed it when I checked my visa statement. Called Supershuttle and they barely cared or...
yelp.com - user review - 05/28/2008
Full Review »
1.0 of 5 stars.
So, so wish I'd read Yelp before using this shuttle. Not only did I have the worst service, I came into contact with just a generally horrible human being:1. I had a reservation for 11:00 and waited...
yelp.com - user review - 05/28/2008
Full Review »
1.0 of 5 stars.
Are there 0 stars available? Beware!!! I noticed a fraudulent charge of an extra $3.00 on my bank statement. When I inquired with Supershuttle, the driver decided to add tip without my...
yelp.com - user review - 05/28/2008
Full Review »
1.0 of 5 stars.
DO NOT GO ANYWHERE NEAR THESE SHUTTLES! I got on at 11:15 today, we circled the airport until 12:30 and I arrived at my hotel at 1:52pm. The driver did not communicate with us at all, or explain why...
yelp.com - user review - 05/27/2008
Full Review »
1.0 of 5 stars.
I must be stupid. I keep thinking it's a good idea to take Super Shuttle, forgetting every awful experience I've had with them in the past. Only $15! Such a deal! Yes, on a crapshoot, they will pick...
yelp.com - user review - 05/19/2008
Full Review »
1.0 of 5 stars.
WORST SHUTTLE EVER. i'm going to berkeley from SFO, and another girl is going to oakland. but little do we know that the third person in the car is going to newark, which is evidently near fremont....
yelp.com - user review - 05/11/2008
Full Review »
4.0 of 5 stars.
I am so glad that I used super shuttle to take me to SFO today. I did not have to deal with the hassle of parking my car, taking a van etc. I love the door to door service! Driver showed up on time...
yelp.com - user review - 05/10/2008
Full Review »
1.0 of 5 stars.
Don't let their shiny blue vans fool you. I am used to fast and furious taxi car drivers, I drive sorta fast myself, but my driver from SFO to San Francisco on Super Shuttle was Dangerous. Talking...
yelp.com - user review - 05/05/2008
Full Review »
1.0 of 5 stars.
Yelp needs to enable us to give a negative rating in the minus. I only use them when I am traveling for business. NO MORE. They seem to be able to get it some of the time. It's the times that are...
yelp.com - user review - 04/29/2008
Full Review »
1.0 of 5 stars.
a truly unbelievably horrifying experience. unless you have the patience and forgiveness of a Buddhist monk I would really not recommend this joke of a company. so, so ridiculous.
yelp.com - user review - 04/14/2008
Full Review »
1.0 of 5 stars.
Great if you're a broke college student who can't afford anything better. If you're not in that category, just don't do it.
yelp.com - user review - 04/02/2008
Full Review »
1.0 of 5 stars.
SUCKS! I only use super shuttle when I have to...(occasionally a guest has a pre-paid voucher.) The agents are rude and it is impossible to an agent without going through a computer system for...
yelp.com - user review - 03/30/2008
Full Review »
4.0 of 5 stars.
I love this service. I used it in other cities as well. The prices are VERY reasonable, and they are always on top of their game.Usually I'm lucky and am the only one in the van, or get dropped off...
yelp.com - user review - 03/30/2008
Full Review »
4.0 of 5 stars.
I know the blue van will show up. For me, choosing to use the service comes down a single, fundamental question, one that must be answered with the precision of a life insurance actuarial.Will I...
yelp.com - user review - 03/23/2008
Full Review »
3.0 of 5 stars.
Riding supershuttle is like being given a ride by your least competent relative who has never been to the city before. There is little planning or navigation involved, but you eventually get there,...
yelp.com - user review - 02/22/2008
Full Review »
1.0 of 5 stars.
A scary, 1am, annoying, frustrating, long shuttle ride home after a cross country flight was surprisingly not enjoyable in the slightest. The vans seat 7 but somehow the driver wedged 10 of us in....
yelp.com - user review - 02/20/2008
Full Review »
1.0 of 5 stars.
Damn these *!%@**'n BASTARDS!!!!!!!!!!! Wait a sec, calm down. I shouldn't skip too far ahead, let me start from the beginning...So I'm all excited to be leaving for a short vacation to Montana to...
yelp.com - user review - 02/19/2008
Full Review »
1.0 of 5 stars.
If you want to go from SFO to Berkeley by way of Pleasanton be my guest. What's two hours when you get to see scenic Dublin for no extra charge? Three people going to Berkeley, one guy going to...
yelp.com - user review - 02/14/2008
Full Review »
1.0 of 5 stars.
Besides the price there is nothing good about this company. They picked me up promptly (which was nice) and from there we drove aimlessly around the city to 3 different hotels in the off-chance that...
yelp.com - user review - 02/02/2008
Full Review »
3.0 of 5 stars.
4:45 a.m.Shrieking phone call. WTF, they're 10 minutes early!4:50 a.m.My luggage is thrown in the back, and I'm barely situated when the van screeches away from the curb. Like a silent film, I watch...
yelp.com - user review - 01/26/2008
Full Review »
1.0 of 5 stars.
Super Shuttle - Not so super after all. I called for pickup in RWC for a 6:15 AM flight. They insisted that I couldn't get a later pickup than 3:30 AM!! WTH?? Then, they come after 4:00 AM? Hate to be...
yelp.com - user review - 01/22/2008
Full Review »
2.0 of 5 stars.
Two stars: one for getting me home, and one for doing so safely. First, note that I wrote down and followed Super Shuttle's website instructions for getting a shuttle from the Oakland airport to my...
yelp.com - user review - 01/20/2008
Full Review »
1.0 of 5 stars.
my window was 6:00am to 6:15am for an 8:00am flight.at 6:45, I was on the phone trying to get a cab and my partner was on his phone trying to find out where the super shuttle was.this did not give me...
yelp.com - user review - 01/14/2008
Full Review »
2.0 of 5 stars.
I've taken SuperShuttle to the airport twice (from outer Richmond) and had positive experiences both times. However, last Friday night/early Saturday morning I had a terrible experience using them to...
yelp.com - user review - 01/08/2008
Full Review »
1.0 of 5 stars.
Terrible experience both to and from SFO. I was impressed that I could book online and choose the window of time for pickup. Turned out that there were three other pickups in my van that had chosen...
yelp.com - user review - 01/04/2008
Full Review »
3.0 of 5 stars.
Arrived on time, got us there in one peice but holy crap he scared the shit out of me. I wanted to call my mom and have her start a group prayer for us to arrive alive. This guy did not know how to...
yelp.com - user review - 12/30/2007
Full Review »
1.0 of 5 stars.
Like a cat always landing on its feet, if you take Super Shuttle you will picked up first on your way to the airport and be dropped off last on your way home.You will wait forever. This ride will...
yelp.com - user review - 12/28/2007
Full Review »
4.0 of 5 stars.
Surprisingly, I haven't had a bad experience with Super Shuttle...I've taken them about four times and they have been on time with each ride. I've had some good conversations and met some cool people....
yelp.com - user review - 12/27/2007
Full Review »
5.0 of 5 stars.
I was heading back to Boston for the holidays and wasn't able to convince any of my friends to take me to SFO at 645 in the morning, go figure. Of course I realize this at 11 pm the night before. So I...
yelp.com - user review - 12/22/2007
Full Review »
4.0 of 5 stars.
Are we writing about the same company? I'm glad I didn't read the reviews before booking. What can I say? I booked them to take me from SF to SFO. Mission accomplished. I booked the night before on...
yelp.com - user review - 12/21/2007
Full Review »
2.0 of 5 stars.
horrible experience! I made a round trip reservation online INCLUDING tips to/from SFO. On the shuttle back, the driver, who is on the phone all the time, did not map his routes. He ended up...
yelp.com - user review - 12/18/2007
Full Review »
1.0 of 5 stars.
I've used them twice now, and I'll only use them as a last resort from now on. The first time I was going to San Jose from Sunnyvale. They picked me up first - early - and then went to Palo Alto to...
yelp.com - user review - 11/28/2007
Full Review »
1.0 of 5 stars.
Ah, service so bad it inspired me to finally review something on Yelp.In the past I've had pretty average experiences with Supershuttle. To/from SFO has always been fine, but service from Oakland has...
yelp.com - user review - 11/26/2007
Full Review »
1.0 of 5 stars.
The one star is for getting me to my destination in one piece. That's the only positive thing I can say. Here's the rest.The Super Shuttle Driver arrives to take me to the Oakland Airport. This is...
yelp.com - user review - 11/25/2007
Full Review »
2.0 of 5 stars.
PROS:Booking online - super easy, can log in and my work credit card is saved. You get the discount for roundtrip booking and the tip covered no worries while in the van about cash or paying, etc.The...
yelp.com - user review - 11/14/2007
Full Review »
3.0 of 5 stars.
I've taken Super Shuttle about five times over the last few years. They've always been on time and I feel like I've usually been one of the last people picked up, which is nice, but obviously not...
yelp.com - user review - 11/09/2007
Full Review »
1.0 of 5 stars.
As a part of my travel package on Orbitz.com I paid for a shuttle ride from the airport to my hotel. At $16 I thought it was a good deal to avoid dragging my luggage on the BART, then dragging it on...
yelp.com - user review - 11/06/2007
Full Review »
1.0 of 5 stars.
I follow in suite with the others. I reserved a van to pick me up from OAK to San Francisco and was told the driver hit traffic (at 10:55 pm in the Bay Area) and would be late. He showed up 40...
yelp.com - user review - 10/24/2007
Full Review »
1.0 of 5 stars.
Why cannot we give negative amount of stars? SuperShuttle deserves it.Once upon a time, life was good, and SuperShuttle offered a great service. No stupid reservations, fast and convenient, lots of...
yelp.com - user review - 10/17/2007
Full Review »
2.0 of 5 stars.
Reserved for a lift to international terminal at SFO. The guy was an hour late. We called after 40 mins and was told, it will be another ten. Instead, it was another twenty. A whole hour late and no...
yelp.com - user review - 09/21/2007
Full Review »
4.0 of 5 stars.
I've never had a problem going to SFO. Online reservation and prepayment makes it easy and it's 1/2 the cost of a taxi ride.I would never take them from SFO back home, though. I don't know how a...
yelp.com - user review - 09/18/2007
Full Review »
4.0 of 5 stars.
I'm surprised at the bad reviews for Supershuttle. Yes, it does take a lot more time to get home from the airport, but if you're paying $18 bucks, half the cab rate, what do you expect as a budget...
yelp.com - user review - 09/17/2007
Full Review »
3.0 of 5 stars.
I have taken this to and from the airport.I think the worst experience was when they picked us up and the van was packed.Geez. We literally had to crawl to the back.
yelp.com - user review - 08/18/2007
Full Review »
3.0 of 5 stars.
hmm...while i can totally see how easy it would be for my driver to have been late/rude/unintelligble/insane, which would've left me in tears as i missed my flight to japan, i seem to have gotten off...
yelp.com - user review - 08/16/2007
Full Review »
2.0 of 5 stars.
Oh man, I think everyone pretty much has it covered.Lack of english speaking, not knowing the city, crazy driving.I arrived at Oakland at 1:30am last night and had received instructions on my receipt...
yelp.com - user review - 08/13/2007
Full Review »
1.0 of 5 stars.
SUPER SHUTTLE SUCKS!I arranged for them to pick me up at my house. I was supposed to be picked up in front of my house at 1:30pm. I was standing outside happily waiting for my shuttle at 1:25pm. A...
yelp.com - user review - 08/13/2007
Full Review »
5.0 of 5 stars.
Efficient and dependable. I love the online capability, in a few minutes your pickup is booked and a confirmation by phone follows through.The price is reasonable - less than $15 - which is great to...
yelp.com - user review - 08/12/2007
Full Review »
1.0 of 5 stars.
I've always hated SuperShuttle. Horrible service, poor driving skills...You name it...I recall the time last year when I had an early morning flight out of SFO. There were only two of us in the...
yelp.com - user review - 08/12/2007
Full Review »
1.0 of 5 stars.
I. Fucking. Hate. Supershuttle.I don't cry easily, but I had myself a little emo moment in the door-to-door reservation shelter last night at Oakland Int'l. Their online reservation printout provides...
yelp.com - user review - 08/06/2007
Full Review »
1.0 of 5 stars.
I HATE Supershuttle! I had a confirmed and paid for reservation from OAK back to the city to take me home at 11pm. After waiting on hold for 30 min, the supershuttle operator told me that there...
yelp.com - user review - 07/17/2007
Full Review »
1.0 of 5 stars.
Dear Supershuttle Management,My pickup to catch my flight from Hawaii was great. My return trip, from the airport to my home, was a nightmare, and I'll never use your services again. Here's why:-- The...
yelp.com - user review - 07/15/2007
Full Review »
1.0 of 5 stars.
I will give zero star if I can. One time the shuttle was 25 minutes late and no one called to inform me. I kept calling and they kept saying the shuttle is on the way and didn't know where the driver...
yelp.com - user review - 06/23/2007
Full Review »
1.0 of 5 stars.
The only thing worse than a ride on Super Shuttle to/from SFO is walking - seriously. $17 dollars one way and it takes forever to get there. A taxi at $40 is worth the price and then some. I took SS...
yelp.com - user review - 06/18/2007
Full Review »
3.0 of 5 stars.
I'd like to call it the SuperSuckyShuttle!Well I guess it's not too bad. It does get the job done. They do pick you up and drop you at the airport on time. But in my experience, if you are landing...
yelp.com - user review - 06/14/2007
Full Review »
4.0 of 5 stars.
I just feel bad for all the SuperShuttle drivers that end up with me in their van. I can hang with BART. I can deal with getting my ass to the airport via public transportation. So you know its bad...
yelp.com - user review - 05/26/2007
Full Review »
4.0 of 5 stars.
Some people complained about their service, but compared with other shuttle services, Super Shuttle is definitely better. When I was in Sacramento several years ago, I used them all the time....
yelp.com - user review - 05/25/2007
Full Review »
4.0 of 5 stars.
Zero complaints here. I use them often and they have never been late and are sometimes early. They're cheap, the online reso system is easy and they get you to the airport on time.Update: They...
yelp.com - user review - 05/16/2007
Full Review »
3.0 of 5 stars.
I've taken them many times, but the last time I read these reviews before I called. I guess I am lucky, because I've never had a problem. Showed up on time, smelled clean, only one other passenger,...
yelp.com - user review - 04/30/2007
Full Review »
1.0 of 5 stars.
Take that one star throw it in the trash, because if you want to get to the airport on time, do NOT call Super Shuttle. If you want a guy in a shuttle to pick you up LATE, then surprise you by saying...
yelp.com - user review - 04/29/2007
Full Review »
3.0 of 5 stars.
By far my favorite airport shuttle service to get me from San Francisco to SFO.I don't have a favorite airport shuttle to get me back home from SFO. I hate them all.When they pick you up at your home...
yelp.com - user review - 03/24/2007
Full Review »
2.0 of 5 stars.
On the upside, Super Shuttle arrived right on time for our 4:30 AM pickup. No problems there. The problems surfaced on our return when we were informed that our prepaid ticket meant nothing in terms...
yelp.com - user review - 03/19/2007
Full Review »
4.0 of 5 stars.
i guess the experience really depends on your driver. mine was on time, very patient and friendly. he got lost picking someone else up, but found his way fairly quickly and was so apologetic about...
yelp.com - user review - 03/13/2007
Full Review »
4.0 of 5 stars.
Supershuttle is my regular go-to for transportation to the airport. It's good for people who are just lazy enough to not want to take BART but too cheap/broke to pay for a cabride (from the city to...
yelp.com - user review - 03/13/2007
Full Review »
1.0 of 5 stars.
I used SuperShuttle in the past, and had some mediocre experiences (taking the loooong way, etc.)...but only recently have I had some exceptionally lame experiences with them. And I haven't even...
yelp.com - user review - 03/08/2007
Full Review »
1.0 of 5 stars.
Poor service and a waste of time. The driver only took 15 minutes to pick us up from SFO, but looped around SFO 3 times to pick up other passengers. When we first boarded the Super Shuttle it was 4pm,...
yelp.com - user review - 03/07/2007
Full Review »
1.0 of 5 stars.
My driver was EARLY to pick me up and refused to wait for the scheduled time. I called Super Shuttle to see if they could send someone else and they said yes. 20 minutes later when no on showed, I...
yelp.com - user review - 03/02/2007
Full Review »
1.0 of 5 stars.
HATE the blue shuttle. I can't bear to call it "Super".The suttle was late picking me up. I was *always*last on the route to be picked up due to my location.I called the main number to complain....
yelp.com - user review - 03/02/2007
Full Review »
2.0 of 5 stars.
I've rode on the Super Shuttle a few times now in the Bay Area and I too have a love hate relationship with them. It just happens that in my case the hate part of the relationship seems to tip the...
yelp.com - user review - 02/21/2007
Full Review »
1.0 of 5 stars.
I had used Super Shuttle before and my experience with them is mediocre. Until last night , when my plane landed @ 1020PM in OAK. ( I needed a shuttle to SF) I called the super shuttle operator to...
yelp.com - user review - 02/19/2007
Full Review »
1.0 of 5 stars.
Hey Yelp - I'm still waiting for the "zero stars" option! I needed it today because these fools rot!Where do I start? I don't know what I did wrong but I definitely didn't see the "early" part of...
yelp.com - user review - 02/13/2007
Full Review »
3.0 of 5 stars.
I WAS SCARED...as i pressed my foot against the imaginary break pedal and white knuckled the seat in front of me. it was 3:30 am, and we were whizzing at lightning speeds around corners, dodging in...
yelp.com - user review - 02/09/2007
Full Review »
4.0 of 5 stars.
I'm a dyed in the wool Super Shuttle customer. I've used SS for all my business trips. Unlike other services (I'm looking at you Lorrie's and an unmarked smelly van by a nobody company --so I can't...
yelp.com - user review - 01/09/2007
Full Review »
4.0 of 5 stars.
i can only speak as a resident of san francisco (out in the avenues; if i were closer to BART i'd hands-down jump on BART). i travel about 8 - 10 months out of the year and will use super shuttle...
yelp.com - user review - 01/09/2007
Full Review »
4.0 of 5 stars.
My friends car broke down on the highway in Dallas. It was 102 degrees outside at two p.m. I had my bag and a cell phone. And a mission. As the minutes ticked down....Super shuttle rescued me from...
yelp.com - user review - 01/05/2007
Full Review »
1.0 of 5 stars.
I can't even think of a time when I have been so angry.First off, I have used Super Shuttle for over 13 years to pick me up to go TO the airport. sometimes late, most times smelly, but yea, they did...
yelp.com - user review - 01/05/2007
Full Review »
1.0 of 5 stars.
I dunno. It's so hit or miss but who wants to pay $50 for a cab ride 4 times a month? So the skinny is that if I make an appointment to get picked up, it is usually just fine. Always on time and I...
yelp.com - user review - 01/03/2007
Full Review »
1.0 of 5 stars.
Super Shuttle is the worst shuttle service available. Their level of customer service is pathetic and they do not hold to their reservations reliably.I recently flew in to at Oakland airport at...
yelp.com - user review - 11/30/2006
Full Review »
3.0 of 5 stars.
In my quest to be environmentally friendly, I generally take the BART to Oakland airport. OK, I don't really give a shit about the environment, it's actually that I'm cheap. Unfortunately, the BART...
yelp.com - user review - 11/27/2006
Full Review »
3.0 of 5 stars.
I have a love/hate relationship with Super Shuttle. As a regular business traveler, I need a ride to the airport at least once a month. This is where I sing Super Shuttle's praises - you can book...
yelp.com - user review - 11/27/2006
Full Review »
2.0 of 5 stars.
This is probably a good shuttle service if you live fairly close to the airport...however, if you live in San Jose, plan an extra few hours...especially if your flight lands during rush hour (which...
yelp.com - user review - 11/20/2006
Full Review »
1.0 of 5 stars.
If I had to take Super Shuttle to the airport, I would just stay home.Other options:1.) BART - Cheaper and faster.2.) Taxi - Twice as much as Super Shuttle and worth every dime.3.) Car service - Only...
yelp.com - user review - 10/26/2006
Full Review »
2.0 of 5 stars.
Vans are old and dirty. but i can live with that. Drivers make so many detours and wrong turns they make me dizzy. i'm not sure how many more trips i can survive before i finally get sick in one of...
yelp.com - user review - 10/24/2006
Full Review »
1.0 of 5 stars.
Problems with my supershuttle experience from Oakland to downtown SF:1. They told me there would be a representative from the company in a blue jacket meeting me at the baggage claim when I got off...
yelp.com - user review - 10/16/2006
Full Review »
2.0 of 5 stars.
Talk about bad service! When my shuttle didn't show up, I called the company. The service rep. looked it up and told me that there was no shuttle scheduled to pick me up since their system crashed...
yelp.com - user review - 08/12/2006
Full Review »
1.0 of 5 stars.
How does Super Shuttle piss me off? Let me count thy ways...1) the accident we got into on the freeway on the way home from the Oakland airport2) the time they forgot to pick me up, sent a shuttle to...
yelp.com - user review - 07/13/2006
Full Review »
1.0 of 5 stars.
A.k.a Stupid Shuttle. I try to avoid it at all costs. Even back in the day when they stuck to their 3-stop maxium rule (now long-abandoned in favor of packing in as many people that will fit into...
yelp.com - user review - 07/13/2006
Full Review »
3.0 of 5 stars.
ahhh super shuttle. this is what i have to use when i have to travel during the middle of the day and my roommates are too lame to take the day off of work and drive my ass to the airport :)i do like...
yelp.com - user review - 05/25/2006
Full Review »
1.0 of 5 stars.
On a recent trip to DC, a friend and I decided on taking Sh*ttyShuttle to the airport. Needless to say, this simple ride turned into the most heroing experience of my life.I met my friend at his...
yelp.com - user review - 05/24/2006
Full Review »
4.0 of 5 stars.
I have used several smaller shuttle companies and learned my lesson the hard way: Super Shuttle is the way to go. They are very prompt (yes, sometimes a little too early) and most importantly know...
yelp.com - user review - 05/16/2006
Full Review »
4.0 of 5 stars.
pro: cheapcon: if you have an early flight out, it will definitely be an early riser, if not an all-nighter you have to pull through to complete packing last articles and be ready on time for a...
yelp.com - user review - 04/09/2006
Full Review »
4.0 of 5 stars.
I've never been late to the airport with SuperShuttle and find getting home with them is pretty quick (probably because I live near the freeway). Sometimes I do worry that they are paying too much...
yelp.com - user review - 01/29/2006
Full Review »
1.0 of 5 stars.
They have no limit to the number of people they will pick up. Enough said.
yelp.com - user review - 01/22/2006
Full Review »
3.0 of 5 stars.
They're the big kids on campus, everyone seems to flock to them and they are reliable enough to get such business. I'm more of a fan of Airport Express, they stop at both SFO and Oakland.
yelp.com - user review - 01/16/2006
Full Review »
4.0 of 5 stars.
The ubiquitous king of airport shuttle service. It can be annoying to share rides with people who live on the other side of town from you, but for $15 for the first person, $8 for the second, this...
yelp.com - user review - 12/20/2005
Full Review »
1.0 of 5 stars.
okay, now i'm pissed as hell!! i was lovin SS before, as you can see below, but that has been thoroughly negated by the fact that i made a reservation and PRE-PAID, but guess who was standing on the...
yelp.com - user review - 12/13/2005
Full Review »
4.0 of 5 stars.
For my 99th review, I've decided to go back in time and start looking at "firsts" in San Francisco... (thanks Nish).SuperShuttle provided me with my very first view of San Francisco, some years ago....
yelp.com - user review - 08/26/2005
Full Review »
4.0 of 5 stars.
I've tried to give the smaller, less expensive shuttle services some business, but none have proven to be as reliable as the seemingly omnipresent blue and yellow van. You can reserve online, and...
yelp.com - user review - 07/27/2005
Full Review »
4.0 of 5 stars.
Sure they're reliable but they are always so fricking early-- they will pick you up hours before your flight when the airport is a 20 minute ride away. I generally give them a fake flight time about...
yelp.com - user review - 06/16/2005
Full Review »
4.0 of 5 stars.
The Blue Van will probably be the only part of your trip that is stress-free and on time. I always use Supershuttle for airport transportation if I'm gonna be gone more than 3 nights away from home....
yelp.com - user review - 04/06/2005
Full Review »
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