Open List Home >> Austin, TX >> Home & Garden >> Plumbing Supplies - Retail >> Austin Plumbing Supply
Plumbing Estimates, Customer Reviews, Profile Info & More!
Plumbing Problems Fixed Fast. 24/7 Repair Save 10% on Any Service!
1.0 of 5 stars.
I would write a longer review but I'm wasting tons of time dealing with their incompetency and I just don't have time. Avoid NO MATTER WHAT. Our contractor sent us here. They are the worst. Every...
yelp.com - user review - 08/31/2009
Full Review »
1.0 of 5 stars.
Horrible experience, steer clear of these guys. Bought a low flush toilet and neglected to check their return policy. Got the toilet to my house and it did not fit. On the receipt it says "48 hours...
yelp.com - user review - 07/22/2009
Full Review »
Austin Plumbing Supply is absolutely terrible. The salespeople are rude and unintelligent, once they get your money all customer service is out the window. I was told on multiple occasions that a sink I had...
citysearch.com - user review - 03/10/2009
Full Review »
It is crystal clear that Austin Plumbing Supply is another example of a Wholesale company trying to go Retail. The old guard doesn't know how to deal with the general public. Old Bill just wants to deal with...
citysearch.com - user review - 02/05/2009
Full Review »
If you want knowledgeable service with a smile, then look no furhter than APS. I know there is a lot of negative feedback on this site and I was a little leary, but when I asked the sales girl about it she...
citysearch.com - user review - 01/08/2009
Full Review »
Wishing to upgrade the shower head in our master bathroom, I visited Austin Plumbing Supply because they seemed to have a nice selection of shower heads. I had to special order a shower head because I wanted...
citysearch.com - user review - 12/22/2008
Full Review »
This place is the worst business I have ever had the displeasure to deal with. First of all they shorted me on my order by one faucet. But on the paperwork they conveneintly gave me it had one faucet instead...
citysearch.com - user review - 11/29/2008
Full Review »
I don't know what all you people are talking about. I think Austin Plumbing Supply is great. If you order your supplies in the proper amount of time you should have no problems. Proper planning is useful in...
citysearch.com - user review - 11/25/2008
Full Review »
I was very pleased with my visit to Austin Plumbing Supply. I wanted to remodel my bathrooms before the holidays since I had many relatives coming in from out of town. I had heard about TOTO toilets and Austin...
citysearch.com - user review - 11/25/2008
Full Review »
Recently I went to Austin Plumbing Supply to buy some fixtures for my master bath remodel. It was a wonderful experience. They had an amazing selection. I will admit because it was my first remodel, I had no...
citysearch.com - user review - 11/25/2008
Full Review »
I am also surprised by the attitudes here. I saw the ad on tv and went to Austin Plumbing Supply to work on my master bath. The girl was extremely helpful, and worked with me on my bathroom from beginning to...
citysearch.com - user review - 11/24/2008
Full Review »
This guy is rude, sneaky and horrible. Stay away! Horrible customer service, RUDE and inconsiderate!!!! I usually recommend local, but this guy (Bill Sullivan) is a total douche bag.
citysearch.com - user review - 11/10/2008
Full Review »
I bought a sink from APS on February 5, 2008 and still didn't have one as of mid August, when I formally requested a refund (verbal requests were not granted) . I inspected the sinks carefully at the store --...
citysearch.com - user review - 11/01/2008
Full Review »
I purchased a toilet tank, toilet bowl, and toilet seat from Austin Plumbing Supply on 10/29/2008. When my plumber arrived the next morning to do some work that included installing the new toilet, he found...
citysearch.com - user review - 10/30/2008
Full Review »
I bought a toilet from them and when I pulled it out of the box when I got home, it had a huge crack in it. It was inspected at the store by them before they put it in my car, but they must have missed the...
citysearch.com - user review - 10/26/2008
Full Review »
I am also suspicious of the three five star reviews that have suddenly appeared . . . The owner can only rely on business from a first time customer, because I am certain that he does not get any repeat...
citysearch.com - user review - 10/23/2008
Full Review »
I can't remember a time in my life where I was more roundly abused by a merchant. I'm too ticked off (and too private) to go into the many details here, but suffice it to say, I am praying, hoping, expecting...
citysearch.com - user review - 10/21/2008
Full Review »
Why are there so many very negative feedbacks on this guy for the last two years, and then all of a sudden there are three GREAT feedbacks? I suspect that Mr. Sullivan has learned more about PR than he has...
citysearch.com - user review - 10/07/2008
Full Review »
Yesterday I bought a $200 toilet from Austin Plumbing Supply... not the most expensive one but still my money went to them. I installed it today and found a small plastic piece missing. I drove back across...
citysearch.com - user review - 10/01/2008
Full Review »
I looked all around for the perfect master bathroom setup and Austin Plumbing Supply was the place I found that had the style I wanted at prices so affordable I went back to them to upgrade my kitchen. I...
citysearch.com - user review - 08/27/2008
Full Review »
Austin Plumbing Supply helped me with my new kitchen sink. They had the part that I wanted and the service was excellent and professional. I am going to be doing my bathroom over this fall and are going to use...
citysearch.com - user review - 08/27/2008
Full Review »
From the time i stepped foot into Austin plumbing supply my experience was excellent. Everyone was knowledgeable and very helpful. The staff at austin plumbing supply presented me with numerous options...
citysearch.com - user review - 08/27/2008
Full Review »
I just finished remodelling a kitchen and used Austin Plumbing Supply for all my faucets and sinks. Not do they have an excellent selection of products on display, but they can special order anything you want....
citysearch.com - user review - 08/13/2008
Full Review »
Austin Plumbing Supply helped make my new bathroom beautiful. They were able to special order the lavatories and faucets that I could find no where else. Their price was great and the sales person found the...
citysearch.com - user review - 08/13/2008
Full Review »
I walked in to Austin Plumbing Supply looking for a product that multiple other supply stores told me that they would not be able to get. Not only did they order that product for me with ease, they also had my...
citysearch.com - user review - 08/12/2008
Full Review »
Buy at your peril. Based on our experience, customer service ceases the moment you pay the bill. Approx. two weeks before the scheduled installation of new counter tops, we purchased a high end faucet set in...
citysearch.com - user review - 07/09/2008
Full Review »
WOW! I'm shocked! I just hung up with Bill, the owner. He is not a human being. I've never been spoken to so poorly - and I'm trying to give him my money! When I asked him to stop speaking to me like that he...
citysearch.com - user review - 07/07/2008
Full Review »
According to the invoice we received from APS, returns had to be made within 48 hours, and for store credit only. Bill Sullivan refused to honor his own policy on a return on a tankless water heater we wanted...
citysearch.com - user review - 05/01/2008
Full Review »
1.0 of 5 stars.
I know it seems like this place can't be bad as all the reviews say, but unfortunately, it is.The folks over at Austin Plumbing Supply seem to think they are the only popsicle stand in town. How wrong...
yelp.com - user review - 04/16/2008
Full Review »
1.0 of 5 stars.
FOR THE LOVE OF GOD DO NOT USE THIS PLUMBING SUPPLY EVER! READ ALL THE REVIEWS BELOW.Unfortunately, the reviews are right on regarding customer service, attitude and shady business practices. The...
yelp.com - user review - 03/22/2008
Full Review »
I have never been treated more rudely, and by the owner at that. They are also the most expensive supply house in town. Be carefull they do not accept returns. Ferguson's carries anything that Austin Plumbing...
citysearch.com - user review - 03/21/2008
Full Review »
I bought a very expensive, high end toilet from Austin Plumbing. They have a sales staff that consists of very attractive girls who know absolutely nothing about what they're selling. Hmm, I wonder why. My...
citysearch.com - user review - 03/07/2008
Full Review »
I hate to even give this a**hole one star, I would give zero if I could. I wish we had read the reviews before going there. From receiving insulting personal comments to hanging up on us twice, we have NEVER...
citysearch.com - user review - 03/06/2008
Full Review »
No technical support, if it doesn't work they will do nothing about it and give you attitude. I will never recommend them to anyone. Spent around $6,000.00 on stuff that certified plumbers could not make work,...
citysearch.com - user review - 02/19/2008
Full Review »
I have never been treated as less of a human being as I was by the owner, Bill Sullivan. I am an architect in Austin and this was my first experience with APS. After placing a large order (complete fittings...
citysearch.com - user review - 02/08/2008
Full Review »
You can read all about what I went through here: http://austinplumbingsupply.atxballers.com/ For the love of god, please do not EVER do business with these people. I really wish I could talk to each customer...
citysearch.com - user review - 01/21/2008
Full Review »
I concur with the previously posted reviews. I was given the wrong kind of toilet for what I originally purchased... it appears that the old guy (Gordon) didn't bother to compare the part number on my invoice...
citysearch.com - user review - 12/20/2007
Full Review »
Unbelievable! I could have written the review before mine. I had the exact same experience. I ordered the parts through Sarah - with Sarah's advice on what would fit my valve - and after learning the parts...
citysearch.com - user review - 12/18/2007
Full Review »
My husband and I went into the store to order a sink and a faucet. We placed an order for both, and were told they would be in in a week. After the week passed, I called and was told the sink was discontinued....
citysearch.com - user review - 12/18/2007
Full Review »
Read all about my experience with Austin Plumbing Supply here: austinplumbingsupply.atxballers. com I thought I was doing the right thing by choosing a local Austin business to buy from. Now that it's all said...
citysearch.com - user review - 11/27/2007
Full Review »
They are the reason why we don't have free toilets for the toilet rebate program anymore. Almost double the price of anyone else. The staff treated me like dogshit!?!
citysearch.com - user review - 11/27/2007
Full Review »
http://austinplumbingsupply.atxballers.com/ For the love of god, please do not EVER do business with these people. I really wish I could talk to each customer as they walk through the door to make them...
citysearch.com - user review - 11/27/2007
Full Review »
I was all ready to write a scathing review of Bill and Austin Plumbing Supply, but everyone has said what I'm feeling right now. I personally took it for granted that a local business would go out of it's way...
citysearch.com - user review - 10/16/2007
Full Review »
It's unfortunate that we are limited to 5,000 characters to describe our unfortunate experience with Austin Plumbing Supply. I only wish I had researched more thoroughly before I decided to buy from Bill...
citysearch.com - user review - 10/10/2007
Full Review »
Stay away from Austin Plumbing Supply. Check out the complaint history on the Central Texas BBB website. The owner could care less about customer satisfaction after the sale, regardless of how much you spend....
citysearch.com - user review - 09/28/2007
Full Review »
STAY AWAY FROM AUSTIN PLUMBING SUPPLY. The owner is impossible to deal with and has no interest in customer service. Based on his uncooperative and unaccomodating nature, he apparently has no interest in...
citysearch.com - user review - 09/14/2007
Full Review »
1.0 of 5 stars.
SHORT VERSION -- This place is the absolute worst!LONG VERSION -- I"ve seen plenty of reviews about the arrogance, rudeness, and lack of courtesy from the owner and staff and i have to say, they...
yelp.com - user review - 09/13/2007
Full Review »
2.0 of 5 stars.
All of the commercials for Austin Plumbing Supply make it look like a great showroom. That is correct, conveniently located near 2222 on Burnet road, they do have a great showroom. But, the kicker...
yelp.com - user review - 09/09/2007
Full Review »
The worse experience buying a faucet ever is what it was like. The faucet was defective and the owner said over and over "I'm not talking to you!". Imagine that as you walk in with a defective product. There...
citysearch.com - user review - 08/19/2007
Full Review »
This is the first time I've ever posted a review. We purchased several items from Austin Plumbing Supply. They told us three times, three different delivery dates; ordered the wrong bathtub; the sink arrived...
citysearch.com - user review - 08/02/2007
Full Review »
Austin Plumbing Supply offers no customer service. After ordering a sink and waiting two weeks, I called to see when it would be in and was told a few more days. After I asked for the tracking number and...
citysearch.com - user review - 07/18/2007
Full Review »
This company is absolutely ridiculous. I have seen better customer service basically everywhere I have ever shopped. No personality, No customer service, No interpersonal skills, No follow through or attention...
citysearch.com - user review - 07/18/2007
Full Review »
Beware of Austin Plumbing Supply. Terrible people skills and customer service. Obviously, I will never refer this store to anyone, in fact I will warn others about it. There is another list of complaints for...
citysearch.com - user review - 06/27/2007
Full Review »
All the other reviews about the arrogance, rudeness, and lack of courtesy from the owner and staff are true. Their arrogance and unfriendliness (especially after the sale) are almost beyond belief. My guess is...
citysearch.com - user review - 06/27/2007
Full Review »
What happened to Customer Satisfaction? Bill Sullivan and his staff certainly has no clue about customer service. This co. does not allow returns, cancelled orders or refunds of any kind. The man is simply...
citysearch.com - user review - 06/25/2007
Full Review »
They were great when we placed our order ... and told us everything would be in within five business days. It took one full month! Our salesperson would not respond to our requests for order status and help....
citysearch.com - user review - 06/13/2007
Full Review »
Austin Plumbing Supply is no longer a BBB member. So even if you complain to the BBB, they are powerless to get the owner to be ethical and/or honest. The BBB can only be of assistance if a business is willing...
citysearch.com - user review - 05/16/2007
Full Review »
This merchant is friendly only when you buy something without asking questions. And forget about returns. You'll never see as restrictive a company policy. The folks who work there are nice, but you don't want...
citysearch.com - user review - 05/02/2007
Full Review »
The 2 previous reviewers no doubt refer to the company's owner, "president" Bill Sullivan. If you haven't seen reviews of Austin Plumbing Supply on other sites, check them out here (you'll need to remove the...
citysearch.com - user review - 04/23/2007
Full Review »
Wow! That review was really helpful. I needed to buy a faucet and asked a friend of mine who recently renovated her house for a recommendation. She told me DEFINITELY NOT Austin Plumbing Supply. Her experience...
citysearch.com - user review - 04/20/2007
Full Review »
Shopping at Austin Plumbing Supply was one of the worst experiences I've ever had! I bought over $1300.00 worth of faucets/equipment to replace the ones I had in my house. First of all, it took over 4 weeks...
citysearch.com - user review - 04/18/2007
Full Review »
I should have turned around and not purchased anything from this store when I was greeted with rude, abrupt service. The owner Bill Sullivan seems angry and annoyed when you ask questions about a product. I...
citysearch.com - user review - 04/02/2007
Full Review »
© 2009 Open List
About
|
Contact
|
Advertising
|
|
Terms of Use
|
Privacy Policy
|
Site Map
Some data provided by Localeze Some reviews provided by Yelp.com
