Jim Ellis Volkswagen

User Reviews of Jim Ellis Volkswagen

Yelp.com Review - by Blair S.

2.0 of 5 stars. This dealer does good service work and has a nice waiting lobby.Be prepared to pay for it.I went in for preventive maintenance. They decided to round up my mileage 4k miles and give me the next major...
yelp.com - user review - 10/11/2009
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Best place to buy an Audi in Atlanta

The dealership staff seem very knowledgeable about the cars which makes a change from the usual. People are friendly and approachable. Particularly like the general manager there - Tracie Dean. She's a total...
kudzu.com - user review - 05/26/2009
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Jim Ellis VW - Great Place for Service

Since purchasing my pre-owned VW Jetta Station Wagon from Jim Ellis in 2006, I've taken my car in for service on numerous occasions. Each time, I have worked with Lisa Bokenhagen, who is courteous,...
kudzu.com - user review - 05/22/2009
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Exceeded my expectations!

" Once again, Lisa went above and beyond for my needs as a client of Jim Ellis VW. Lisa assured me that the issue with my new car has been carefully and thouroghly looked at, worked on and repaired. Lisa had...
kudzu.com - user review - 05/21/2009
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Best Car Purchase Experience!

You owe it to yourself to check out the exceptional/consistent Customer Service (Reception,ALL departments)at Jim Ellis VW of ATL. And,who isn't looking for a great deal these days? Love My VW's and Jim Ellis...
kudzu.com - user review - 05/07/2009
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Great Place to Buy a Car

"I love it! And I can operate everything just fine. I may never drive anything but Audi every again in life. My husband is already trying to plot to get a S4 in 2 years. It was a great experience and I LOVE my...
kudzu.com - user review - 04/30/2009
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Yelp.com Review - by Shauna R.

4.0 of 5 stars. After going to many car dealerships over the past few months, I will have to admit looking at a Volkswagen was not on the top of my list. However, after my coworker convinced me of going and test...
yelp.com - user review - 04/27/2009
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A great experience

Love my Audi tt and the service department always goes above and beyond. They are always time efficient while providing excellent service.
kudzu.com - user review - 04/22/2009
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Great Service!

They Have Great Service and the people are very nice. I wish they were closer to my office though. They are also prompt and offer a smile.
kudzu.com - user review - 01/25/2009
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The Best

I just bought my 2009 Jetta TDI and I am glad I chose Jim Ellis. I had been a customer of the Chevy Store for years and as usual the Ellis Organization has surpassed my expectations.
kudzu.com - user review - 01/06/2009
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Decent

From what I can tell the work done is fine, but the service left a little to be desired. I dropped my car off in the morning and received a call that it was ready. When I called back I was told that they found...
kudzu.com - user review - 12/09/2008
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Pricey, Busy, Not Very Friendly

I only take my car here when I have a major service. The quality is exceptional. Sometimes hard to make appointments for specific times. They are also expensive, like any other service center operated at the...
kudzu.com - user review - 12/09/2008
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26E5/R5 (underbody heat shield, etc "recall")

Called service department for appointment for Nov 5th,2008. Told it would take six hours as some models have multiple parts that may need to be inspected/installed. Will report on this first time experience......
kudzu.com - user review - 10/29/2008
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Great Job!

Did a great job repairing damage another Volkswagen dealership had caused to my car. Honest, dependable, empathetic towards what we had been through elsewhere. The value is only listed as "average" because it...
kudzu.com - user review - 10/28/2008
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Best Auto Service in Atlanta

Jim Ellis VW Service Center is the best in Atlanta. They are quick, efficent, know what they are doing and friendly. Ask for Bill Morris he is the best!!!!!
kudzu.com - user review - 08/28/2008
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Poor service department

My daughter took her car in and they never got it fixed but charged her and arm and leg for "work"---took it to my regular mechanic and he determined the problem and fixed Jim Ellis mess without charge as he...
kudzu.com - user review - 08/22/2008
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Excellent but expensive

It's true that you get what you pay for, and this is no exception. Service here isn't cheap as a matter of fact it's expensive even for a dealership, but they do a good job using OEM parts and don't cut...
kudzu.com - user review - 08/13/2008
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They know what they're doing.

VWs can be quirky, but at least the Jim Ellis guys on PIB have enough experience that they recognize the common problems. I've had problems w/other dealerships and ended up at Jim Ellis and they've fixed it....
kudzu.com - user review - 08/13/2008
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Got what I needed

I needed some parts for an old VW and went here to buy them. They were courteous and more than willing to help me out. The parts were ordered and received when they said they would be. The price was in line...
kudzu.com - user review - 07/30/2008
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Car recall-got it back with 'Service Engine' light

I took my car in for a VW Passat recall. This is an inconvenience in itself, but I got it back with the engine Malfunction Indicator Light on. They said the two are unrelated, but I was having no problems with...
kudzu.com - user review - 06/30/2008
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below standard

it's 'big auto' service. Overpriced and unfriendly. Over 50 bucks just to look at the car, even on repairs which they had warranted.
kudzu.com - user review - 05/31/2008
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Crooked!

Helped a very good family friend purchase a vehicle there and I regret it. The sales guy was good but mgmt was dishonest. The car left the dealership and and w/in 30 days the transy had issues; so ended up...
kudzu.com - user review - 05/21/2008
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Utterly disappointed by the service department.

I did not buy my Volkswagen from Jim Ellis Volkswagen of Atlanta, but I did have it serviced there on several occasions. Every time Jim Ellis repaired something on my car, they broke something else. They broke...
kudzu.com - user review - 03/20/2008
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Expect the Worst

I have never experienced such rude, condescending people in the service industry. I took my 2003 Jetta in for service of a flashing engine light. My car is still under a bumper to bumper warranty, but I was...
kudzu.com - user review - 02/26/2008
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Terrific Service

I had a great experience with the service department at Jim Ellis. They found out what was going on with my car and was able to fix it the same day i brought it in. Luckily it was under warrenty.The service...
kudzu.com - user review - 12/23/2007
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Love my car

We had a good experience here. The dealership does have a sales team that will push hard for the sale, but we have been pleased with the quality of the vehicles. If you want a lot of follow-up attention, you...
kudzu.com - user review - 10/31/2007
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Horrible Service Center.....They Lie!

I had to take my 2001 Jetta in for a recall on a hazard switch earlier this year. They replaced this within a day but then told me I needed a new clutch within a day...."or else..". Since I new I hadn't had...
kudzu.com - user review - 10/31/2007
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Not always a premium experience

I love Audi cars. They seem the perfect blend of sports and luxury. Unfortunately, it often seems Jim Ellis forgets that Audi is not Chevy or Mazda - Audi is a luxury brand that needs to treat it's clients in...
kudzu.com - user review - 10/15/2007
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Outstanding service

I went to Jim Ellis Volkswagen for service on my Cabrio for around seven years, and you won't find better service. Lisa Bokenhagen is the best. She's patient, helpful and knowledgeable. Really, you can't go...
kudzu.com - user review - 10/08/2007
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Jim Ellis Audi Service Has Changed!

Just wanted to drop a note to mention that the service department at Audi Atlanta has changed! We have new management, new facilities and new fleet of loaners. We have 60 loaner cars (45 of which are Audis)....
kudzu.com - user review - 04/06/2007
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Don't take your car here.

I recently took my 2000 Jetta VR6 in to get its tires rotated, 60,000 mile check up as well as have my brake light switch replaced due to a recall, and replace both back brake lights which were burned out. The...
kudzu.com - user review - 03/20/2007
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Typical dealer

I've used Jim Ellis a handful of times and have experienced typical dealer service. The quality of the work is fine. The prices are too high. And the customer bears the expense and inconveniece of any wrong...
kudzu.com - user review - 02/19/2007
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a mess, time after time

I bought my car in 2004 and used Jim Ellis service because of convenience. I have had multiple problems. On two occasions, they addressed a recall issue but caused other serious problems (one so serious that I...
kudzu.com - user review - 11/27/2006
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Just grab a screwdriver and your owner's manual

and fix it yourself - you'll probably do better than this service department, and you can get a quicker appointment! Used to be great, now it's gruesome. Misdiagnoses, miscommunications, MUCH costlier than the...
kudzu.com - user review - 10/30/2006
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Pay close attention

Ive had to haggle with them over repairs twice. They were only fit and finish issue on the VW but the bills had to be " re written " both times.
kudzu.com - user review - 10/18/2006
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Just bought my first Audi!

I rate the experience a 3, though I dont think a used car purchase can get much better. The staff were friendly. The sales experience was good and they very flexible in negotiating a deal, though I wish I did...
kudzu.com - user review - 10/03/2006
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Chronic unnecessary repair estimates

I have stopped taking my Jetta to Jim Ellis due to multiple repair estimates that have included items that have not needed replacement. This dealer will try to sell you triple the $$$ worth of repairs actually...
kudzu.com - user review - 09/11/2006
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30k service turns bad

I brought my car in for the 30k mile service and asked the service rep to also look at my rear-view mirror because it rattled. This was Wednesday morning. The service rep called me later in the day to say my...
kudzu.com - user review - 07/12/2006
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Good dealer

Bought a 2001 Jetta TDI a few years back, and have had a great experience with Jim Ellis. Worked with their "internet specialist" and got a great deal without a lot of haggling (the "internet specialist"...
kudzu.com - user review - 05/14/2006
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Excellent Service .......

I've been dealing with Jim Ellis on Cobb Pkwy for about 7 years now, through 2 Jetta's. When I was on my first Jetta, which was a complete lemon, their service dept was a bit difficult to deal with. They never...
kudzu.com - user review - 04/13/2006
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Good

I had a belt changed. It was done fairly quickly... and they have shuttles to take you to work if you need it. I wanted them to check out my entire car to see if I needed to do any preventative maintenance but...
kudzu.com - user review - 03/31/2006
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Lemon

The new Audi I purchased form the delearship less than a year ago has too many problems to even list. This delearship and service department has done everything to avoid fixing any of the issues with the new...
kudzu.com - user review - 03/03/2006
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VW Service

These guys don't know up from down. I took my car here 4 times for the same problem and finally got it fixed with a simple solution. I also was charged for work that wasn't done and received my car with the...
kudzu.com - user review - 02/19/2006
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VW Service

Very honest service department. Fast and friendly service. Very trustworthy.
kudzu.com - user review - 01/20/2006
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Nalley Audi is soooo much better

I live a few miles from Jim Ellis but still drive all the way to Roswell to go to Nalley. I've had a couple bad experiences at the service dept here and friends tell me the same thing. Nalley gives free loaner...
kudzu.com - user review - 11/16/2005
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Friendly Great Building!

2 experiences here. First was great, salesperson very knowledgeable and low pressure. Second sales person's product knowledge was shallow but still professional.
kudzu.com - user review - 10/25/2005
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Good Service

Every time I brought my Audi in, the service was done in an hour and my car washed for free. You do need to book well in advance though.
kudzu.com - user review - 10/11/2005
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Volkswagon Dealer

Well, we did end up making a purchase. Can't say it was a fun experience though. When I bought my MINI it was 1 hour start to finish. This was three days and about 6 hours. I felt like my trade in...
judysbook.com - user review - 08/18/2005
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Jim Ellis

When I was down in Atlanta, I took my VW Passat into Jim Ellis many times for any problems I noticed or services that needed to be done. I liked the service I got at Jim Ellis. The only complaint wa...
judysbook.com - user review - 08/15/2005
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Good Service

Need to book too far in advance, but when you get an appointment, the work is done on time and is well done.
kudzu.com - user review - 05/04/2005
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Nice Facilities

Overall the facilities are nice, but when you get a loaner it is a hassle. You go through enterprise rent-a-car and it can take a long time to get the loaner. It took me 45 minutes one time. Half of the...
kudzu.com - user review - 04/25/2005
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Top Notch Treatment

Not only did Audi redesign their office, but they did a make over on their service. The staff is professional and very proactive in notifying & explaining to me if there are additional problems that may need...
kudzu.com - user review - 04/18/2005
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Excellent Buying Experience

Very informative sales staff that is not constantly 'pushing' you to buy a car like some car dealerships do. It always seemed like they wanted to do the right thing for me...not them. They were able to get the...
kudzu.com - user review - 04/15/2005
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