Global Imports BMW

User Reviews of Global Imports BMW

Yelp.com Review - by Robert H.

1.0 of 5 stars. I am not sure what the deal is with this place. I am only talking about the service side and not the sales side. They must exist purely on warranty work, and on BM Trouble U's there is plenty of...
yelp.com - user review - 04/22/2009
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Service Department Is Making Global BMW a Fortune

I have had the enviable "opportunity" to take my BMW to visit Global BMW's Service Department numerous times over the past few years. Apparently I bought a lemon. The Service Representatives are professional...
citysearch.com - user review - 03/02/2009
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Global Imports has me as a customer for life.

I would like to thank everyone at Global Imports for making the purchase of my new BMW 325i the BEST! My salesperson was especially helpful in locating exactly the car I wanted and answering all of my...
citysearch.com - user review - 01/29/2009
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Global Imports Exceeded my expectations in every way. I highly recommend them!

Thank you for all your hard work/effort in the purchase of my BMW 335i. First, let me tell you that the reason the BMW slogan is "BMW is the ultimate driving machine" is because IT IS THE ULTIMATE DRIVING...
citysearch.com - user review - 01/29/2009
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Unacceptable service by Chris A. at InsiderPages

Let me first say that when I've taken my car into Global Imports unannounced (twice for tire issues) they have dealt with the issue in a very expedite manner. Unfortunately, that experience is not the same...
citysearch.com - user review - 11/28/2008
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Awful. Wouldn't recommend it.

Bad: The accusations of abusing the car and the dealerships refusal to recognize the warranty.. Improvements: Reengineering of this vehicle to really fix the problem..
judysbook.com - user review - 10/27/2008
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Love Global Imports MINI!

I have serviced my MINI at Global Imports MINI since 2002. The staff of the sales and service department are excellent. They are always knowledgeable and efficent. If something is going to take a while, they...
kudzu.com - user review - 09/30/2008
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Warranty Smoranty

Regardless of the warranty my Car has, BMW doesn't stand by their work. I had to pay the $50 co-pay four times in order to get someone to fix my problem. When I questioned their "warranty on labor and parts",...
kudzu.com - user review - 08/20/2008
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Great Place ... Great People.

I had such a wonderfull experience there. I was towed in for overheating and the were able to help me out right away. I knew that the radiator was bad and they found that the water pump was leaking aswell. They provided me with a car over night and I was on my way. After the repairs they even washed my car. Such great care!
openlist - user review - 08/12/2008

Buying Parts

I was looking for a couple of pieces while doing a clutch replacement on my M-Roadster. They didn't have anything in stock-which turned out to be a good thing. Called United-nothing is stock but prices were 50% LOWER. Finally ended up talking w/ Nalley-had the parts 50% CHEAPER and in stock. Why are their parts better?
openlist - user review - 07/31/2008

Impossible to get follow-up service for backordered part

Disappointed with lack of customer service on some backordered parts that needed installation. WAs told that I would be notified when the parts came in and after more than three months and seven calls/messages (two to the service manager), I have yet to get a call back.
openlist - user review - 06/24/2008

Great People, Overwhelmed with Work

My experience at Global's service department is they are very nice, they want to do a great job but their volume of work is overwhelming and processes and quality suffer as a result. When you arrive in the...
citysearch.com - user review - 06/20/2008
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Not Great, Extremely Overpriced

This is a nice facility and you pay for it. You are going to pay some of the highest prices in town and they don't even give you a courtesy car. They give you a beater from Enterprise. I wouldn't recommend...
kudzu.com - user review - 06/20/2008
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Excellent Experience

I took my car in for service and was totally pleased with the service I received. They did exactly what they promised and gave me a BMW to drive while my car was in the shop.
citysearch.com - user review - 06/15/2008
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"Stuck up people"

Bought a new car there in 2004 and only reason I go back there is so I can get loaners when my car is being repaired. Staff can be rude and "stuck up". The place is so busy they don't care too much. When I...
kudzu.com - user review - 01/01/2008
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Global Imports - Actual Letter To Dealer

Basically, i've had 3 service appointments at Global, each of them consisted of Global not fixing the problem correctly the first time, and required me to take the car back again.
citysearch.com - user review - 11/15/2007
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Dealer Service Is The Worst I've Ever Seen

I have taken my car to the dealer on three seperate occasions, each of which they failed to perform the service and I needed to return the car for them to fix it. To see an actual letter I wrote the dealer...
kudzu.com - user review - 11/15/2007
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BMW Could Do Better

I have driven a BMW for 9 years and fully expected to buy another one. Global is the only BMW dealership convenient to our house, so we went there even though our service experiences with Global have been...
kudzu.com - user review - 11/07/2007
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This dealership sucks

I purchased my first BMW there in 2003. The service guy I had tried to screw me over on many occasions, telling me that things were not covered that actually were. I was reassigned to a new service advisor who...
kudzu.com - user review - 11/05/2007
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Bad Service Experiences

Wow. I wish I had read this BEFORE this most recent service trip to Global BMW. My experience is almost a mirror image of the people who took the time to make the earlier comments: incompetent, inaccurate...
citysearch.com - user review - 09/28/2007
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Terrible

Chauvinism apparently is either encouraged or accepted at Global. My first visit there, I was told by the salesman that "women are lazy, you should get an automatic." Another one seemed to think I could only...
kudzu.com - user review - 09/16/2007
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Great Service & Sales

Global's service reps are the best among the BMW dealerships. They are willing to work with me on pricing and accommodate my last-minute appointments. Despite hearing mixed reviews on their sales people, my...
kudzu.com - user review - 09/01/2007
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Terrible

I had an awful experience trying to get work performed on my AC. I explained that my air was going off & on intermittantly and that I didn't know what the problem was... Gil one of the service reps. didn't...
kudzu.com - user review - 08/13/2007
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Horrible Service by Brandy T. at InsiderPages

I have a 2002 X5, that I orginally brought in Los Angeles. Well I recently moved to the Atlanta, GA and unfortunately one day my car would not start. Being new to the area I didn't really know of any...
citysearch.com - user review - 08/11/2007
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Beware: Global BMW sells lemons and have crappy customer service

We bought a new 2005 X5 from Global Imports which happily accepted our money with broad smiles. Since then, we have taken our car in for repairs for a annoyingly loud knocking sound in the front end 6 times...
citysearch.com - user review - 07/15/2007
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Beware: Global BMW sells expensive lemons by demi b. at InsiderPages

We bought a new 2005 X5 from Global which happily accepted our money. Since then, we have taken our car in for repairs for a annoyingly loud knocking sound in the front end 6 times and 5 times for the rigged...
citysearch.com - user review - 07/15/2007
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Never had a problem with service..

Have brought my M3 in for maintenance and minor repairs. No problems at all, I have no complaints about the quality of the work done. Staff seem to be moving themselves very efficiently. Free rental car while...
citysearch.com - user review - 06/14/2007
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Judgmental Sales Staff

Severely disappointed in the sales staff. I walked in on a Saturday afternoon ready to buy a late-model pre-owned M3 (not a bad deal for them to make a nice buck or two on). I was greeted by a salesperson who...
citysearch.com - user review - 05/21/2007
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Great experience

Purchased from here several months ago. Nice staff and very informative. Smooth transaction with no problems. Will be back.
kudzu.com - user review - 04/18/2007
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X 5 Man - Is Understaing The Truth

X5man is understating Not only do they not make repairs they say they do - including not adding fluids they say they do - - your car comes out worse than it went in and they will not admit to any wrong doing...
citysearch.com - user review - 04/16/2007
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Incredible facility! Wonderful experience!

I highly recommend Global Imports for their friendy, attentive sales and service staff and beautiful showroom. My salesperson was knowledgeable and honest, and made by buying experience truly enjoyable. The...
citysearch.com - user review - 04/09/2007
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Too Many Bad Service Encounters by Diane L. at InsiderPages

I bought a certified used 5series and had a great experience. Every time I took the car in for service, the charges were always the same, no matter what was wrong. Gave me pause. I started going to other BMW...
citysearch.com - user review - 01/08/2007
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Beware.... go elsewhere if you can

I agree with the other post from "chalky"....even though its years later - nothing has changed from what he said. Global Imports in Atlanta treats you like you're an illegal alien, and then they act as if they...
citysearch.com - user review - 07/19/2006
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BEWARE .... stay away if you can. by A. M. at InsiderPages

I've gone to Global Imports for several years with my X5 and have found that if you are not careful, you will be charged for things that have not been fixed. I complained that my brakes were squeaking. Of...
citysearch.com - user review - 07/19/2006
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Global Imports by Yolanda D. at InsiderPages

My husband has a 92 BMW convertible. It is pretty much still in good shape. Whenever he does have a problem with it, he always takes it to global imports. I don't know that much about cars but according to my...
citysearch.com - user review - 09/15/2005
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MINI Dealer

I purchased a MINI Cooper from Global Imports about two years ago and have had a terrific experience with both the purchase and all services. They actually look through the vehicle with a more intens...
judysbook.com - user review - 08/18/2005
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No pressure, great service! by Khalil J. at InsiderPages

I've never been this comfortable playing with cars. And that's what I was doing, believe it or not. I made no secret of it, either--as soon as I walked through the doors of Global Imports' HUGE dealership...
citysearch.com - user review - 06/27/2005
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don't hold your breath

upon waiting for nearly 25 minutes to get help (with no other customers on the floor) we couldn't take it anymore. From what I can gather, reading the newspaper and picking your nose is more important than...
citysearch.com - user review - 12/30/2002
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